Chris VerHagen

Rachel was amazing to work with, knowledgeable and easy-going. Never felt hurried or pressured. The team made buying our first Volkswagen quick and easy. I would buy another Volkswagen from Bill Jacob easy-going. Never felt hurried or pressured. The team made buying our first Volkswagen quick and easy. I would buy another Volkswagen from Bill Jacobs in a heartbeat! More

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I had an amazing experience at Bill Jacobs VW! I recently purchased my first Volkswagen, and I’m so glad I chose this dealership. They have a fantastic selection, and everyone from the sales team I recently purchased my first Volkswagen, and I’m so glad I chose this dealership. They have a fantastic selection, and everyone from the sales team to the finance department was incredibly friendly, knowledgeable, and easy to work with. I wasn’t planning to buy a car that day, but my Sales Advisor, Aidan Gutierrez, truly went above and beyond. He took the time to understand what I was looking for, made the process seamless, and ultimately helped me drive home in a beautiful new Tiguan. Aidan made the entire experience enjoyable and stress-free. He walked me through all the features of the car in detail and got me genuinely excited to be a VW owner. I couldn’t have asked for a better car-buying experience. I highly recommend Bill Jacobs VW to anyone considering a Volkswagen—you’ll be in great hands! More

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Mr Robert Butts went out of his way to come in on his day off bc I couldn't wait until our scheduled appointment and accommedated all of my needs and worked diligently to get me to where I needed to be as fa off bc I couldn't wait until our scheduled appointment and accommedated all of my needs and worked diligently to get me to where I needed to be as far as payments. It was a lot of work on his end and I drove out of there with a giant smile on my face. Thank you again Mr Robert! More

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Excelente trato departe de el vendedor César Mendoza y personal involucrado de la agencia agotaron todas las opciones para satisfacer mi compra personal involucrado de la agencia agotaron todas las opciones para satisfacer mi compra More

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This is coming from a person who's in the industry and a finance manager too. I would strongly caution anyone considering purchasing a warranty or any additional products from this company. After calling finance manager too. I would strongly caution anyone considering purchasing a warranty or any additional products from this company. After calling four separate times to cancel my warranty — which they are legally required to process — I received no response and no follow-up. There has been zero communication after the sale, and it’s incredibly frustrating to feel ignored when trying to resolve a legitimate issue. If customer service and accountability matter to you, I would recommend looking elsewhere. More

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The team at Bill Jacobs Volkswagen are the best I have worked with. From the initial selection of vehicles online, to the test drive and purchase all communications were timely and professional. Brenda worked with. From the initial selection of vehicles online, to the test drive and purchase all communications were timely and professional. Brenda Arteaga was patient and accommodating in setting up my dealership visit and Cesar Mendoza was a pleasure to work with: his product knowledge is exceptional. More

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Excellent Service Provided and I got nice deals on my trading car and they give me a good price trading car and they give me a good price More

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My experience at this dealership from sales to service has been nothing short of completely unacceptable. Buyer beware. First problems arose during the sales process where i was given an interest rate has been nothing short of completely unacceptable. Buyer beware. First problems arose during the sales process where i was given an interest rate figure that i had been supposedly approved for on the sales floor, then in the finance office i was given another, higher interest rate. When asked about the discrepancy, i was given an incoherent answer, coming down to "that’s just how it settled upstairs. " given that i still wanted the vehicle, i let this go. I should not have, given that this is more than likely willful deception and probably illegal. Second issue was from my pre-delivery inspection. Unbeknownst to me, the service department failed to remove suspension spacers on my brand new vehicle, causing my front suspension mounts to be quote "destroyed” within 1500 miles/90 days, according to John at the service dept. My third issue was also related to this same service. When i brought the vehicle in to service a recall and my suspension suddenly rattling and creaking from my destroyed front suspension, one of their technicians had taken my vehicle for a joyride on the roads immediately around the dealership, reaching speeds up to 75mph on roads that have speed limits that max out at 30. Not to mention that this is during the break-in period of my vehicle, causing unknown damage to the long-term reliability of my car. I have completely lost confidence in my vehicle’s reliability and safety as a result. My fourth issue is the complete unresponsiveness from this dealer. Every single time i call this dealer, no matter what department or person i ask for, or what time of day, i have been told that no one is available to help me, and i am pointed to a voicemail box that is equally unresponsive. You also cant reach these people via E-mail either, they will just ignore it if you’re not actively trying to purchase a vehicle. I had to physically go to this dealer on a saturday afternoon to talk to someone about my issue to actually get some level of service. Totally unprofessional. This dealership, despite my continued patience and accommodation, has completely fallen short every single time i have interacted with them. I would never recommend Bill Jacobs VW/BMW/etc. to anyone i know, because of the terrible quality of service i have received and the utter lack of professionalism from the staff at all levels. Do yourself a favor and don’t trust this dealership with your 5-figure purchase. They don’t care about you once that vehicle leaves the sales floor More

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We recently bought a new Atlas Cross Sport, and Ricardo Echeveria made the process seamless and enjoyable. He was very knowledgeable about the vehicle and was so sweet to my 7 year old daughter who was wit Echeveria made the process seamless and enjoyable. He was very knowledgeable about the vehicle and was so sweet to my 7 year old daughter who was with me that day. The overall process took only a couple hours and we left extremely happy. More

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If I could I’d give Ricardo 6 stars! An absolute pleasure dealing with him and dealership! Love the deal I got and love the car I purchased Thank you! Linda An absolute pleasure dealing with him and dealership! Love the deal I got and love the car I purchased Thank you! Linda More

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