Chris Watson | Page 10

Joseph was awesome! ! Would recommend to my friends and family!! My wife loves her new tires!! ! Would recommend to my friends and family!! My wife loves her new tires!! More

by Kody Verified Customer Verified Customer

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Always get first class service in a timely manner with caring employees from service writer caring employees from service writer More

by JWATERFIELD.1 Verified Customer Verified Customer

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John Nicholson is always a super guy to deal with and there service department is a 5 star as well… Just bought my 12th Toyota from John! there service department is a 5 star as well… Just bought my 12th Toyota from John! More

by DANFLAAT Verified Customer Verified Customer

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John is always a super easy guy to deal with… Just bought my 12 Toyota from him! my 12 Toyota from him! More

by DANFLAAT Verified Customer Verified Customer

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exceptional Chris Watson went above and beyond to find out what was wrong with my Camry and fix it! What a relief to be able to drive with confidence knowing I d Chris Watson went above and beyond to find out what was wrong with my Camry and fix it! What a relief to be able to drive with confidence knowing I don't have to worry. More

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My family and I have been doing business with Panama City Toyota for 15+ years and spent an estimated $140K+ on new and used vehicles during that time frame. We have watched them grow from their old dealers Toyota for 15+ years and spent an estimated $140K+ on new and used vehicles during that time frame. We have watched them grow from their old dealership facility to their new facility and were always impressed with the level of service received. I brought my 2007 Toyota Corolla in on 25 Jan 13 for an oil change and tire rotation. The next day when cleaning the car I noticed the left rear (driver’s side) hubcap partially installed. Continued driving would have resulted in the hubcap falling off. This is an unsatisfactory condition not to mention dangerous also. Parts/pieces falling off vehicles could result in accidents or damage to other vehicles/property. Not to mention someone would have to pay for another hubcap! Upon further inspection of the other three wheels I noticed that although they were installed on the rim of the wheel they were installed incorrectly. The valve stems were not aligned with the valve stem cutout for the hubcap. Although not dangerous like the other issue I find it unacceptable that I am paying money for professionals to work on my car with the work performed not up to par! My wife and daughter occasionally drive this car also so my trust in the dealership to perform safe/quality work has diminished. In addition, on 27 Jun 13 while preparing to leave the house for a weekend trip, I noticed my daughter’s car (2005 Toyota Camry) had a flat rear tire (driver’s side). I changed the tire using the spare in the trunk and while removing the hubcap I noticed one of the retaining clips had been broken off. I personally had inspected the hubcaps before the car had gone in for an oil change and tire rotation and all the hubcap retaining clips were intact. To make matters worse the spare tire that I had just put on looked almost flat so I checked the air pressure and found it had only 5 PSI! The tire did not have a leak so it obviously hadn’t been checked in a while? I assumed the dealership checked air pressure on all tires when they performed the tire rotation. Apparently not! These recent incidents reek of incompetence by the Service Department. All I can surmise is one of two things; 1. The mechanics are incompetent? 2. The mechanics are not trained on the simple task of tire rotations? They must have missed Hubcap Training on Hubcap Training Day? Certified Mechanic? I don’t think so… When I questioned a service advisor I was referred to Mr. Chris Watson (Service Manager) for resolution. He offered me two free oil changes/tire rotations but refused to pay for the broken hubcap because it was not OEM. I find this unacceptable. Why would I take my car back to a place that performs inferior work? And OEM hubcap or not, it was broken by a Panama City Toyota mechanic and should be replaced. I will now take my car to Marianna Toyota for acceptable work to be performed. More

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