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Chris Williams
Chris Williams at Mazda Roseville
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Chris Williams

Service Advisor

Mazda Roseville

830 Automall Dr
Roseville, CA 95661

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1 Review of Chris Williams

May 31, 2023

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Absolutely the worst place to do business with. Great salesmen, but after that, you'll be dealing with terrible people. They are not open and honest, they have terrible customer service, and they d More

by candicewade13
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No

Other Employees Tagged: Marco Buscaglia, John Driebe, Niki Hutchens , Bobby

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Jun 02, 2023

Mazda Roseville responded

Candice, This is Marco Buscaglia, Managing Partner here at Mazda Roseville. I understand we replaced your tires at no cost and you were working with Bobby to discuss brake warranty coverage recently. There are certain specs that brakes need to fall under to qualify for the warranty which we communicated with you. I also understand you had a different shop replace the brakes for you, which left us with no options to try and cover those components through warranty. I sincerely apologize for any frustrations this may have caused and am happy to discuss together within reason. Please feel free to reach out to me directly at 916-216-8386.

Jun 02, 2023

candicewade13 responded

You did not replace my tires. You replaced one tire that your shop tech broke the valve stem on. Just wanted to make sure this was accurate information. As far as the rotars, not my breaks, they are a known defect with Mazda and your shop provided the wrong information, which required me up go elsewhere. You denied my request to be given credit for the value that should have been done by Mazda, but you denied it due to a 3min time stamp on an email. You should respond with accurate information. Thank you.

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