Chrissy Hartman | Page 3

Is the worse place to go. No point if making an appointment when they don’t honor it. You get a 7 am appointment and its 10 am and your car has not been touched. Then the mana No point if making an appointment when they don’t honor it. You get a 7 am appointment and its 10 am and your car has not been touched. Then the manager wants to give you a sorry excuse saying “That’s the Way it is every where” or “ We only have 1 person that deals with EV cars. Sorry Chrisy NOT the CUSTOMERS problem! More

by aracelyfr2011 Verified Customer Verified Customer

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They overcharge, misdiagnose and lie to their customers. Terrible remedy process. I would not recommend if you care about your financial well-being Terrible remedy process. I would not recommend if you care about your financial well-being More

by truthhuntr Verified Customer Verified Customer

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Excellent service, quality and speed They are friendly and treat customers well, I recommend them. and treat customers well, I recommend them. More

by SALVADORNUNEZB Verified Customer Verified Customer

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Unfortunately, every experience I’ve had with the service department at Regal Acura has been a disappointment. From poor communication to long wait times and a lack of updates, it’s clear there are serious i department at Regal Acura has been a disappointment. From poor communication to long wait times and a lack of updates, it’s clear there are serious issues with how this department operates. Each time I bring my vehicle in, I hope for an improved experience, but the same problems persist: • I’m left in the dark about the status of my vehicle, with little to no proactive communication. • Service times consistently run longer than promised, without explanation or apology. • Customer service feels impersonal, as though my concerns are not a priority. Owning an Acura comes with the expectation of premium service, but that has not been my experience here. I hope the management team takes these concerns seriously and implements changes to improve the quality of service. Loyal customers deserve much better. More

by TANYANRIO Verified Customer Verified Customer

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Workmanship awful. Worst experience ever with a dealer. They seemed incompetent and I am not happy with my experience. Worst experience ever with a dealer. They seemed incompetent and I am not happy with my experience. More

by ramseynathana Verified Customer Verified Customer

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At this point, I can’t remember his name, but the last gentleman who assisted me when I was, there was amazing so thoughtful, super informative, and great communicator. I really felt heard. gentleman who assisted me when I was, there was amazing so thoughtful, super informative, and great communicator. I really felt heard. More

by Rocky Verified Customer Verified Customer

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Went to a get a tire replaced. It took 2 hrs to change one tire. It took 2 hrs to change one tire. More

by browna426 Verified Customer Verified Customer

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Service experience was positive. The service was performed timely. The Service Advisor was courteous and knowledgeable. He explained the repair work that was needed and the cost of t The service was performed timely. The Service Advisor was courteous and knowledgeable. He explained the repair work that was needed and the cost of the repairs. I requested a car wash and it was done. Overall I was very pleased with this service experience. More

by AWJOHNSON Verified Customer Verified Customer

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I like coming to Regal for any service I need. Thank you all and Rob for what you do. Thank you all and Rob for what you do. More

by dazanayaife Verified Customer Verified Customer

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Worst dealer service I have ever been to. Extreme wait to have car serviced, Car exterior still dirty (if it was even washed). Service completed, but was not notified until I asked if it wa Extreme wait to have car serviced, Car exterior still dirty (if it was even washed). Service completed, but was not notified until I asked if it was finished. The agent forgot my paperwork on desk.I don’t remember whom from Service I dealt with, hence I checked everyone and gave each of them 1 star. More

by janetpetrie1 Verified Customer Verified Customer

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