Chrissy Hartman | Page 2

Poor communication with service advisor and poor results with warranty repairs. Regal had my truck in 2 times for same problem. First fix truck ran 1 day, failed. 2nd fix truck ran 7 days, failed. 3rd time with warranty repairs. Regal had my truck in 2 times for same problem. First fix truck ran 1 day, failed. 2nd fix truck ran 7 days, failed. 3rd time took to different dealership. 20+ days in rental car from Regal Still didn’t fix vehicle. Called corporate GM, opened a case, they advised to use different dealership. NEW dealer repaired vehicle in 2 days, communicated thoroughly, and truck has been running for the past 3 weeks with no issue. Fingers crossed. Now I understand, it may be a GM issue, or a fail in the machine, but the service advisors at Regal had no empathy, tact or mindfulness…I almost felt like I was an inconvenience to them. The kindest person at the whole place was the courtesy driver taking me home the second time. She was an angel! More

by Lakeland Verified Customer Verified Customer

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Staff friendly. I waited a reasonable amount of time for an oil change and tire rotation. I waited a reasonable amount of time for an oil change and tire rotation. More

by KPARC1212 Verified Customer Verified Customer

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Great experience and helpful staff. They do a great job taking care of my Yukon. They do a great job taking care of my Yukon. More

by jerry86 Verified Customer Verified Customer

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Excellent service advisor! Wait was not bad. Service advisor even had vehicle parked & ready to go ! Wait was not bad. Service advisor even had vehicle parked & ready to go ! More

by RIFFGP2 Verified Customer Verified Customer

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Great Don't have a lot of time but great Don't have a lot of time but great except no car wash to use of time but great except no car wash to use More

by jackmyers0 Verified Customer Verified Customer

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Everybody was attentive to my needs really appreciate the service I would recommend others for their service needs service I would recommend others for their service needs More

by SAVEGRACEFAITH1977 Verified Customer Verified Customer

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Great people to look after customers. Always attentive, on time and helpful. Chrissy Hartman is the very best at her job and I wouldn’t go anywhere else for service. Always attentive, on time and helpful. Chrissy Hartman is the very best at her job and I wouldn’t go anywhere else for service. More

by BUDDY8 Verified Customer Verified Customer

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