Christa Cook | Page 2

"We'll try to have your car available by the end of the day." A 10:30 appointment for a diagnostic check, and all I got was "try?" day." A 10:30 appointment for a diagnostic check, and all I got was "try?" More

by rickkent87 Verified Customer Verified Customer

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The new shop was nice and provided a good workspace to function while waiting on repairs. function while waiting on repairs. More

by jbolton2 Verified Customer Verified Customer

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It seemed very unorganized while I was there. I waited for quite awhile before I was helped for a scheduled service appointment and then when I received a text that my vehicle was ready I again h I waited for quite awhile before I was helped for a scheduled service appointment and then when I received a text that my vehicle was ready I again had to wait forever to be helped only for the employee that helped me to have to hunt down my keys and receipt because the girl that helped me originally was nowhere to be found. My tires also had less air in them when I left than they did when I arrived. Once my 4 free services are up I will likely go elsewhere. More

by jakepennington3687 Verified Customer Verified Customer

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Quick diagnosis and repair. Very responsive and good communication throughout. Love the text link to authorize work. Very responsive and good communication throughout. Love the text link to authorize work. More

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Service was fine, The service representative was pleasant to work with and the service was completed in a timely manner. to work with and the service was completed in a timely manner. More

by geromeblackmon Verified Customer Verified Customer

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Was unfortunate that they were really busy that day and oil change took a long time. People were so nice we will definitely come back. oil change took a long time. People were so nice we will definitely come back. More

by peterbutcher31 Verified Customer Verified Customer

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I had my State inspection completed during a previous service and the dealership forgot or neglected to submit it to the state, so I couldn't register my vehicle. I had to take my car back in to the dea service and the dealership forgot or neglected to submit it to the state, so I couldn't register my vehicle. I had to take my car back in to the dealership to have the inspection repeated, which of course they did for free. I had an appointment and was expecting they would get my car in and out in a hurry, but it took 1 1/2 hours. That is 1 1/2 hours of my life that I will not get back because I had to go repeat something the dealership messed up on. Good customer service would've been saying 'hey, we messed up the first time and this person has an appointment, so let's get her in and out to show her it was an anomaly and we have great customer service'. Nope. I'm giving two stars because the woman who help me was very nice. But other than that, the whole thing makes me angry. It is exactly reasons like this that people hate having work done at dealerships. More

by droggenbauer Verified Customer Verified Customer

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We brought our 2023 Jeep in for 2 recalls and issues with Radio rebooting. All issues were fixed. Christa did a great job of keeping us informed of progress and we we were able to pick back up in the same da Radio rebooting. All issues were fixed. Christa did a great job of keeping us informed of progress and we we were able to pick back up in the same day. More

by JeffLoftin Verified Customer Verified Customer

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This was the best experience I've had at a car dealership. Christa was very patient and super organized. She made sure I had accurate updates on my services. dealership. Christa was very patient and super organized. She made sure I had accurate updates on my services. More

by jeshaynes01 Verified Customer Verified Customer

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Crystal went over the top and support, helped with tire. Check and go to car wash. Love the new facility and the coffee machine. Check and go to car wash. Love the new facility and the coffee machine. More

by ALLEYKAT68.AB Verified Customer Verified Customer

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