Christian Amian | Page 3

Findlay Nissan Henderson responded

Thank you for your feedback—we’re really sorry to hear about your experience. Waiting 4 hours for a service that was estimated at 1.5 hours is frustrating, and we understand how the lack of communication and follow-up made it worse. That’s not the level of service we aim to provide. We’re addressing this with our team to improve both our time estimates and communication during delays. We truly appreciate you bringing this to our attention and hope you’ll consider giving us another chance to provide the experience you deserve. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind words and your continued trust in us! We’re so glad to hear that you’ve consistently had professional and caring service, and that your vehicle leaves looking immaculate every time—that’s exactly what we aim for. We truly appreciate your loyalty and look forward to taking great care of you and your car for many more visits to come! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the great review! We’re so glad to hear you were very satisfied with your service and that our team took great care of you. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to helping you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback. We’re glad to hear you found value in our pricing, but we’re very sorry that the rest of your experience did not meet expectations. That’s not the level of service we strive to provide. We do appreciate you recognizing Kim for stepping in and helping make things right—she truly embodies the kind of care and commitment we want every customer to experience. At the same time, it’s clear we fell short as a team, particularly in our service department, and we take that seriously. Your comments will be shared with our team so we can address these issues and improve. If you’re open to it, we’d appreciate the opportunity to speak with you directly and work toward restoring your confidence in us. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thanks for sharing your experience. We’re glad you were able to get everything taken care of while traveling. It’s good to hear the team was able to address both the repair and the recall at the same time to help get you back on the road safely. We appreciate you trusting us during your trip and hope the rest of your travels went smoothly. If there’s anything further you need, don’t hesitate to reach out! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

We’re sorry to hear that you’re unhappy with your recent service experience. Our goal is always to provide transparent pricing and quality work for every customer. The cost of a 30,000-mile service can include multiple inspections, parts, and manufacturer-recommended maintenance items in addition to labor time, which may not always match the total time a vehicle is physically in the service bay. That said, we understand your concern and would really like the opportunity to review your invoice with you and address any questions about the charges. Please feel free to reach out to us directly so we can look into this further and make sure everything was explained properly. Your feedback is important to us, and we appreciate you bringing this to our attention. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the great review! We're glad to hear you had a quick and positive service experience and that our team was friendly and helpful. We do have some new faces, and it’s wonderful to hear they’re making a good impression. We appreciate your support and look forward to seeing you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the great feedback! We're glad to hear you've had consistently good experiences with the dealership and that the team continues to make improvements. Chris has been doing a fantastic job leading the team. We truly appreciate your support and look forward to serving you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for sharing your feedback. We understand your frustration and appreciate the opportunity to clarify. The complimentary first oil change you received with your Altima is a promotion offered by the selling dealership, in this case AutoNation. These offers are dealership-specific and are not part of a nationwide Nissan policy, which means they cannot always be honored at other Nissan dealerships, including ours. While some dealerships within the same brand group may choose to honor certain promotions, each dealership operates independently and sets its own service policies and offers. Our team simply follows the guidelines associated with the promotions we provide. We regret that this caused confusion and disappointment during your visit. Our goal is always to provide transparent and professional service to every customer, and we appreciate you taking the time to share your experience. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the great review! We're happy to hear the service was quick and that our team was able to take care of exactly what you asked for. We truly appreciate your support and look forward to helping you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan