Christian Amian | Page 2

Findlay Nissan Henderson responded

Thank you for your review! We're glad we could take care of the problem quickly and keep you informed throughout the process. We appreciate your trust in us and are happy to hear you're satisfied with the outcome. If you ever need anything in the future, we're here to help! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your review! We're glad we could take care of the problem quickly and keep you informed throughout the process. We appreciate your trust in us and are happy to hear you're satisfied with the outcome. If you ever need anything in the future, we're here to help! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for such an outstanding review! We’re thrilled to hear that Fabian was able to take care of your 2013 Nissan Murano quickly and efficiently, especially under such a tight timeline before your move. It’s great to know he kept everything running smoothly, from the repairs to the claim process, and even completed the work ahead of schedule. We truly appreciate your kind words and will make sure Fabian is recognized for his professionalism, diligence, and excellent customer care. Thank you for trusting us with your vehicle, and we wish you safe travels on your move to Washington! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for taking the time to share your experience. We’re sorry for the frustration and confusion regarding your visit and the delay in getting your vehicle back. We understand how concerning it is to receive conflicting information about a recall status, especially when it leads to additional time without your car. We would like the opportunity to review your situation, including the VIN verification and communication from our team, so we can better understand what occurred and address it properly. Please contact me at your convenience so we can look into this further and work toward a resolution. We appreciate your feedback and the chance to improve our process. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind words! We’re glad to hear you consistently receive good service when you visit. We truly appreciate your support and trust in our team. We look forward to continuing to take care of you and your vehicle in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind feedback! We’re glad to hear you consistently receive good service and that our team has been helpful in making sure your vehicle gets the care it needs. We truly appreciate your continued trust in us and your support. We look forward to serving you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and disappointment you've experienced. We understand your concerns regarding the USB port repair, especially since addressing that issue was one of the primary reasons for your visit. We appreciate your recognition of Christy's efforts, and we're sorry that the completed work did not meet your expectations. Our goal is always to provide clear communication and ensure that requested repairs are fully addressed. We would like the opportunity to review your repair order, determine why the second USB port was not replaced, and discuss the recommendations that were made during the inspection. Your loyalty to Nissan over the years means a great deal to us, and we never want a valued customer to feel uncomfortable returning for service. Please contact me at your convenience, or send us your contact information so we can reach out directly and work toward a resolution. Thank you for bringing this matter to our attention. We hope to have the opportunity to restore your confidence in our service team. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind words and recommendation! We’re delighted to hear that you received good service and attentive care from our team. Referrals from satisfied customers mean a great deal to us, and we truly appreciate you recommending us to your friends. Thank you for your trust, and we look forward to serving you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your thoughtful review! We're thrilled to hear about your positive experience with Oscar. He takes great pride in helping customers make informed decisions about their vehicle's current and future maintenance needs, and we're glad his guidance has been valuable to you. We truly appreciate your trust in us to help care for your Rogue and will be sure to share your kind words with Oscar. We look forward to serving you for many miles to come! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your great review! We’re happy to hear you received excellent and timely service. Alan takes pride in helping our customers when they need it most, and we’re glad he was able to quickly arrange the tow and get your truck repaired within just a few hours. We truly appreciate your kind words and your trust in our team! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan