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Christian Diaz

Overview Reviews (212) Inventory (227)

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Christian Diaz

Service Advisor

Lithia Hyundai of Anchorage

5400 Old Seward Hwy
Anchorage, AK 99518

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4.7

212 Reviews

Overview Reviews (212) Inventory (227)

Dealership Experience

5 yrs, 5 mos

Industry Experience

5 yrs, 5 mos

4.7

212 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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212 Reviews of Christian Diaz

August 25, 2026

Dealership Rating

Employee Rating

Drove 6 hours just to be told they order the wrong part & my manual key doesn't work that they order as well my manual key doesn't work that they order as well More

by NEWKIRK7522

Verified Customer

Recommend Dealer

Other Employees Tagged: Christian Diaz

Aug 28, 2026 -

Lithia Hyundai of Anchorage responded

Thank you for sharing what happened. We’d like to better understand the circumstances surrounding the incorrect part and the issue with your manual key, particularly given the significant distance you traveled for the visit. Please connect with our team directly so we can review the details with you. Best, Chris Schmidt - General Manager - 907-762-5100 - cschmidt@lithia.com

August 12, 2026

Dealership Rating

Employee Rating

The time the repair took was sooner than expected. Christian is excellent with customer service communication n Christian is excellent with customer service communication n More

by Reynolds.Lois.m

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Christian Diaz

Aug 14, 2026 -

Lithia Hyundai of Anchorage responded

It's great to hear from you! We appreciate your excellent review and hope to work with you again soon.

Aug 12, 2026 -

Reynolds.Lois.m responded

My experience was excellent and I appreciate Christian's assistance! He must be the top performer!

Aug 12, 2026 -

Reynolds.Lois.m responded

It's a 10!

August 01, 2026

Dealership Rating

Employee Rating

Did not have the part ready. Known about the appointment for a month or more Known about the appointment for a month or more More

by GREGFAHL

Verified Customer

Recommend Dealer

Other Employees Tagged: Christian Diaz

Aug 04, 2026 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your feedback. It's regrettable to hear that the necessary part was not available for your scheduled appointment. We understand your frustration and would appreciate the opportunity to speak with you directly to discuss this further. At your convenience, please reach out to me using the contact information below. Chris Schmidt - General Manager - 907-762-5100 - cschmidt@lithia.com

July 31, 2026

Dealership Rating

Employee Rating

Christian, thanks for checking up my vehicle. This guy is super friendly. I only went for a quick check on the leak at the back of my truck but he ended up changing my oil, fixing the leak and d This guy is super friendly. I only went for a quick check on the leak at the back of my truck but he ended up changing my oil, fixing the leak and done a basic check on my vehicle.. Well, guys, that’s a bonus. If you need your vehicle check up, ask for Chris, he’ll get yall set up. Appreciate you once again man. 💪🏼 More

by NOFOMATAUTIA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 03, 2026 -

Lithia Hyundai of Anchorage responded

We're thrilled to hear that Christian went the extra mile for you and that everything got taken care of! Thank you for choosing Lithia Hyundai of Anchorage and for sharing your experience. We look forward to seeing you again down the road!

July 11, 2026

Dealership Rating

Employee Rating

Christian was great! I got in, and out and he made everything easy! Thank you! I got in, and out and he made everything easy! Thank you! More

by COURTNEY.CASAGRANDA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jul 13, 2026 -

Lithia Hyundai of Anchorage responded

We're happy to hear Christian left a 5-star impression during your experience at Lithia Hyundai of Anchorage! We'll be sure to pass along the kind words. Have a nice day, and come see us again in the future!

July 09, 2026

Dealership Rating

Employee Rating

Went smoothly. Everyone was polite and professional The complimentary Uber was nice. 3 more words Everyone was polite and professional The complimentary Uber was nice. 3 more words More

by Luckygreentiger

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Christian Diaz

Jul 10, 2026 -

Lithia Hyundai of Anchorage responded

Thank you for the kind words and for choosing Lithia Hyundai of Anchorage! We’re glad our team made your visit smooth and professional, and that the complimentary Uber added convenience along the way. Glad you enjoyed it!

July 05, 2026

Dealership Rating

Employee Rating

Christian provided excellent customer service. I have Ben coming there for many years and he was the best by far I have Ben coming there for many years and he was the best by far More

by DESY8792

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Christian Diaz

Jul 06, 2026 -

Lithia Hyundai of Anchorage responded

Thanks for making Lithia Hyundai of Anchorage your go-to dealership and for sharing your appreciation for Christian's excellent service. We're glad to have you as a loyal customer!

June 28, 2026

Dealership Rating

Employee Rating

Good experience overall. I hope they call me next time when my vehicle is ready to go. I hope they call me next time when my vehicle is ready to go. More

by THOMAS_NAYOKPUK

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Christian Diaz

Jun 30, 2026 -

Lithia Hyundai of Anchorage responded

Thomas, Thank you for your feedback. We are glad you had a good overall experience. We're sorry we did not notify you promptly when your vehicle was ready, and we understand how important that communication is. We will make sure to improve this going forward so you are kept better informed next time. If you would like to discuss this further, please feel free to reach out to me using the contact information below. Chris Schmidt - General Manager - 907-762-5100 - cschmidt@lithia.com

June 22, 2026

Dealership Rating

Employee Rating

These guys were great! They were upfront and honest, friendly and professional from start to finish. Even when the first time didn’t fix the problem, they didn’t charge me They were upfront and honest, friendly and professional from start to finish. Even when the first time didn’t fix the problem, they didn’t charge me labor for the second visit and were able to solve the issue when two other mechanics had failed to do so. Highly recommend! More

by Jonson Kuhn

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jun 23, 2026 -

Lithia Hyundai of Anchorage responded

Thank you for your stellar review, Jonson! We're glad to hear our team earned your trust through honest communication, professionalism, and a commitment to getting the job done right. We appreciate your recommendation and thank you for choosing Lithia Hyundai of Anchorage for your service needs. Safe travels!

June 20, 2026

Dealership Rating

Employee Rating

As always----they got my car right in and when all finished--reviewed with me findings and recommendations! The thoughtfulness extended to me is so so much appreciated. Im a cane user and move slo finished--reviewed with me findings and recommendations! The thoughtfulness extended to me is so so much appreciated. Im a cane user and move slowly both the sign in person (came to hold the door for me) and the one helping when ready to leave assisted me greatly. Outstanding customer service !! More

by ALISNAK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jun 22, 2026 -

Lithia Hyundai of Anchorage responded

We are so thankful for your business and your review! It means the world to us that you felt so comfortable and valued in our care. Thank you from all of us at Lithia Hyundai of Anchorage.

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