Christian Diaz

We purchased a new vehicle from this dealership in April, and our experience has been extremely disappointing. During the financing process, the salesperson did not include all of our household income on and our experience has been extremely disappointing. During the financing process, the salesperson did not include all of our household income on the application. As a result, my wife was added to the loan, which was something we did not want, and we ended up with a monthly payment exceeding $1,000. The finance manager told us he would contact us the next business day to discuss our options for correcting the income information. He never called. I later called the dealership and left a message requesting a return call, but never heard back. I also left a written note for him, and again received no response. About a month later, while bringing our brand-new vehicle in for repairs, I happened to run into the finance manager in person. At that point, he told me there was nothing the dealership could do. I also learned that the dealership completed the pre-buyer's inspection several days after we had already taken delivery of and been driving the vehicle. In addition, it has now been three months and we are still making payments on the vehicle we traded in. The finance manager informed us that the dealership had already sold our trade-in, yet the lien remains in our name and we continue to be responsible for the loan. Overall, our experience has been marked by poor communication, lack of follow-through, and unresolved issues that should have been addressed promptly. More

by SAXMANTEX Verified Customer Verified Customer

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These guys were great! They were upfront and honest, friendly and professional from start to finish. Even when the first time didn’t fix the problem, they didn’t charge me They were upfront and honest, friendly and professional from start to finish. Even when the first time didn’t fix the problem, they didn’t charge me labor for the second visit and were able to solve the issue when two other mechanics had failed to do so. Highly recommend! More

by Jonson Kuhn Verified Customer Verified Customer

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As always----they got my car right in and when all finished--reviewed with me findings and recommendations! The thoughtfulness extended to me is so so much appreciated. Im a cane user and move slo finished--reviewed with me findings and recommendations! The thoughtfulness extended to me is so so much appreciated. Im a cane user and move slowly both the sign in person (came to hold the door for me) and the one helping when ready to leave assisted me greatly. Outstanding customer service !! More

by ALISNAK Verified Customer Verified Customer

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Great as always. Thank you Christian Fast service and very friendly Go see Christian at Hyundai Thank you Christian Fast service and very friendly Go see Christian at Hyundai More

by awmingus Verified Customer Verified Customer

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Tried to call 4x to get status of registration. No answer so I drove over. Vehicle was bought 1 mo ago today. Was told registration takes 45 days, and I should have been told that. Lots of poor com No answer so I drove over. Vehicle was bought 1 mo ago today. Was told registration takes 45 days, and I should have been told that. Lots of poor communication thru the entire sale process More

by AKCOUNTESS Verified Customer Verified Customer

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Lithia and Christian addressed our concerns and got the car back to us in a timely manner. Will defuse Lithia in the future. car back to us in a timely manner. Will defuse Lithia in the future. More

by Debbie K Verified Customer Verified Customer

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I spoke primarily with Christian, who was very knowledgeable, kind, and responsive. I am grateful for his help! knowledgeable, kind, and responsive. I am grateful for his help! More

by JOANNA.SMITH54321 Verified Customer Verified Customer

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It was excellent! I was thankful for the communication, fair pricing, timeliness, and professionalism of everyone involved. I was thankful for the communication, fair pricing, timeliness, and professionalism of everyone involved. More

by jeffreygail Verified Customer Verified Customer

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Been associated with this dealer for about 10 years. Their performance has been "excellent, super, great. Their performance has been "excellent, super, great. More

by MIKEBENSON1963 Verified Customer Verified Customer

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Very pleasant experience They were prompt Got me in right away Kept me updated on the progress away Kept me updated on the progress More

by PAUL.LANDES Verified Customer Verified Customer

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