Christian Diaz | Page 2

I made an appt for service on my 2008 Hyundai Tuscon, oil change, tire change, drivers window motor replacement, and rear wiper motor change. I called ahead to make sure they had the parts to do this and I change, tire change, drivers window motor replacement, and rear wiper motor change. I called ahead to make sure they had the parts to do this and I wouldn't have to come back later. They assured me that they did. I dropped the car off for service at 7 in the morning and they called an uber for me to go to work. I never heard back about the repair and started calling to see if it was done at 1:30pm. I called and could only get the phone calling center, no one in service was answering nor responding to messages. After an hour and a half of waiting I tried again, couldn't get anyone. I called the parts guy, got him, and begged him to take a message over. I kept calling and the call center people sent three escalations. I tried messaging on the website. When it was time for me to leave work I couldn't get a hold of anyone to get them to send an uber to bring me back. So, I got my own uber. I learned they had written my phone number down wrong and so I never got a call or any messages. They did the oil change but couldn't do the tires because they were too worn. They couldn't do the window or the wiper because the parts were discontinued and they did not have them. I tried to call the Manager Brent to tell him about my experience but as of so far, he does not return phone calls. This happened 4/24/26 and it is now 4/29/26. This would all have been great to know when I first made the appointment or when I called to see if the parts were there. The email they had for me was correct, I wish they had tried to contact me in any way or that they had returned my calls or answered the phone. Very unsatisfying experience. More

by YOHANNAH Verified Customer Verified Customer

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Christian was friendly during my service Visit. and said he would contact Me with further information. I have called The dealership many times. He is either not available or not there.He does not r and said he would contact Me with further information. I have called The dealership many times. He is either not available or not there.He does not return my calls. More

by MABRY_JENNIFER Verified Customer Verified Customer

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Polite, quick, helpful and to the point. The visit was a little long, but quite nice. The visit was a little long, but quite nice. More

by WHITEROSE298 Verified Customer Verified Customer

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No beating around the bush, provided all necessary information letting me know what I'm getting myself into, went above and beyond when assisting. information letting me know what I'm getting myself into, went above and beyond when assisting. More

by EJVALENZUELAAA Verified Customer Verified Customer

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Initially disappointed due to my vehicle being given back with the alignment messed up and the wrong color symbol put on. However they made things right and provided a loaner car which I appreciated. with the alignment messed up and the wrong color symbol put on. However they made things right and provided a loaner car which I appreciated. More

by Drewcrabtree19 Verified Customer Verified Customer

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Easy They made everything as easy as possible! I would recommend them to everyone! I will always buy there!! I would recommend them to everyone! I will always buy there!! More

by LANEBEC Verified Customer Verified Customer

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Once I get and of someone, it is great. Christian a 6+ He is the cat's meow. ?? The bees knees. ?? Christian a 6+ He is the cat's meow. ?? The bees knees. ?? More

by THOMPSON_STEVE Verified Customer Verified Customer

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Both the salesman that helped us buy a car last weekend and the folks that work in the service department are knowledgeable & helpful! and the folks that work in the service department are knowledgeable & helpful! More

by The Leroy Verified Customer Verified Customer

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Brandon and Christian is one of the best ,friendly,Compassionate, Kind , very Respectful customer service representatives in Hundai lithia Anchorage, they contributed a very Inspiring atmosp ,friendly,Compassionate, Kind , very Respectful customer service representatives in Hundai lithia Anchorage, they contributed a very Inspiring atmosphere and customer wants to come back with Amazing experienced!! Thank you and more power to all of you in Hundai lithia of Anchorage Alaska. More

by devillenaferdie Verified Customer Verified Customer

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Even though they hadn't received the seat belt recall parts they were able to do an oil change and other maintenance work in a timely fashion parts they were able to do an oil change and other maintenance work in a timely fashion More

by AD Verified Customer Verified Customer

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