Christian Guerrero | Page 2

Mrs. Morgh The experience was outstanding.. ALEX did it for me.. Thank you Larry, Chris Wickson, Randy Thompson and David Watts. Thank you all for everything. Yo The experience was outstanding.. ALEX did it for me.. Thank you Larry, Chris Wickson, Randy Thompson and David Watts. Thank you all for everything. You guys rock!!!! More

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Wonderful Everything was wonderful. Everyone was very helpful. They were a little too "pushy" about trying to get me to buy the car that I almost walked away, b Everything was wonderful. Everyone was very helpful. They were a little too "pushy" about trying to get me to buy the car that I almost walked away, but I think they got the point and they backed down and made it a great experience! More

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Buyers Remorse - Not the vehicle but who I bought it from We went to Toyota of North Charlotte on Easter Sunday just to take a ride and get out of the house and to look at the outside of the vehicles we were We went to Toyota of North Charlotte on Easter Sunday just to take a ride and get out of the house and to look at the outside of the vehicles we were interested in. We totally didn't expect them to be open. The facility is absolutely gorgeous and very clean. Our initial contact was with Michael and he was awesome!! Michael was the best part of our entire visit. We really like him... But it went downhill from there. The "sales team" he was forced to hand us over to was bad. And, although, I like my new car, I have a lot of buyers regret from buying from them. I really, really wish I would have done more research and gone somewhere else. I'm not going to name exact names out of respect. They were just going to run a few numbers and the first "offer they came to me with" was absolutely ridiculous and no one in their right mind would even consider it. I think it was like $770 a month and I think they did it because they were really pushing a lease on us... Of course, our sales guy had to go back and forth and back and forth with one ridiculous offer after another. When the "Sales Manager" that the sales rep kept going to finally came out he was pushing the leasing yet again, I got kind of angry and gave him the cut it sign across my neck. I think I said something like, "A lease is completely out of the equation so stop asking." Once we did agree on something and I decided to buy the vehicle, it was late on Easter Sunday and the finance girl was in such a hurry, I'm not even sure she said, "Hello." I apologized for it being so late and she cut me off with a curt, "It's okay." but didn't even make eye contact with me so I know she was mad about having to stay late. Last night we went back to take our trade-in to them and the new finance person was more pleasant (we saw the one we dealt with the night before chatting with another employee and looking at wedding dresses on her computer). We saw the "Sales Manager" we dealt with and asked if they would sponsor a hole at our Little League Golf Tourney... it was worth a try... we figured we had them because we had just bought a new vehicle from them... But he was real negative and said, "the owners of the dealership never do things like this since they are in Florida." Our new finance person walked us over to the shop to get our mats but they were would have been forgotten if I hadn't mentioned it. Then when we were leaving we wanted to go through the car wash to get that days pollen off the car but had to search for someone to help us. Honestly, I wish I would have walked out after working with Michael. I will not recommend this dealership. At all. More

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Great Service and so pleasant to deal with. The sales staff of Matt and Christian Guerrero were wonderful, but the Finance Representative, Shaderria Terry was also very efficient and so nice dur The sales staff of Matt and Christian Guerrero were wonderful, but the Finance Representative, Shaderria Terry was also very efficient and so nice during the finance portion of my purchase. She even got my heavy floor mats and helped Matt transfer all my "stuff" from my old car to the new car. More

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Overall great experience The entire team at Toyota of NoRuth Charlotte are very friendly, they did a great job selling me my vehicle. David was great showing me and helping me The entire team at Toyota of NoRuth Charlotte are very friendly, they did a great job selling me my vehicle. David was great showing me and helping me make decisions! More

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Buying a car made easy The dealership is beautiful, especially the café. The people are friendly and courteous. They made a usually unpleasant experience pleasant. They took The dealership is beautiful, especially the café. The people are friendly and courteous. They made a usually unpleasant experience pleasant. They took the time to answer my questions and show me as many cars as I wanted to see before deciding on a 2016 Camry. Love my car, More

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OUT STANDING!!!! By Far the best time I have ever had buying a new vehicle. Do yourself a huge favor and go see Christian Guerrero, Janelle Harris and the Entire team By Far the best time I have ever had buying a new vehicle. Do yourself a huge favor and go see Christian Guerrero, Janelle Harris and the Entire team at Toyota of North Charlotte. More

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Bought a used car Me and my husband went several dealerships to buy a used car. They would we will get into this car. We left the other dealerships unhappy. My husband Me and my husband went several dealerships to buy a used car. They would we will get into this car. We left the other dealerships unhappy. My husband friend told him about your dealership so we drove 3 hours. Don showed us some cares. Christian Got us a great deal on a 2014 Toytoa Camry we love this car. Jenelle Harris help us with all the paper work. Was very helpful. Great service all around. More

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Wonderful Staff and Awesome Service Bought our 2012 Chevrolet Malibu LT. There staff are the most friendly and kindness people you ever want to buy a vehicle from.. They went beyond and Bought our 2012 Chevrolet Malibu LT. There staff are the most friendly and kindness people you ever want to buy a vehicle from.. They went beyond and above to help us in anyway they could..I will buy another vehicle from them in the future..Thank you so much for everything you all have done for me and my family..I will recommend them to anyone..You all are the best...I love our new car.. The best customer service ever.. More

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Very good purchasing experience From John making sure that I understood all of the tech features to Cathy guiding me, with patience,through all of the complex contractural forms, it From John making sure that I understood all of the tech features to Cathy guiding me, with patience,through all of the complex contractural forms, it was the most pleasant car buying experience I've ever experienced. In the sales area, Christian was very considerate of my time ( my auto dealership pet peeve), He worked with me on several options (lease and buy) to ensure that I was able to select the best option for me at this particular time. Kenneth H. Jamison More

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