On time, efficient, trustworthy.
Thank you for your help. I will be back next time.
Thank you for your help. I will be back next time.
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by mare1714
Verified Customer
Verified Customer
Dec 01, 2023 -
Chrysler Dodge Jeep Ram of Chicago responded
mare1714, customer satisfaction is our number one priority, and we are happy to see we have accomplished that for you. We look forward to assisting you again soon!
Excellent service from estimate phase to completion by
christian. i would highly recommend using this center
christian. i would highly recommend using this center
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by sherigranholm
Verified Customer
Verified Customer
Service Price Transparency
Dec 01, 2023 -
Chrysler Dodge Jeep Ram of Chicago responded
sherigranholm, customer satisfaction is our number one priority, and we are happy to see we have accomplished that for you. We look forward to assisting you again soon!
The employees in the service center’s always is very
helpful and friendly, and above all the service is timely and complete.
helpful and friendly, and above all the service is timely and complete.
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by slickbutch8
Verified Customer
Verified Customer
Service Price Transparency
Dec 01, 2023 -
Chrysler Dodge Jeep Ram of Chicago responded
slickbutch8, customer satisfaction is our number one priority, and we are happy to see we have accomplished that for you. We look forward to assisting you again soon!
Scheduling my usual maintenance for my Jeep was easy and
quick as was the service. Excellent service and work all around. Great job team!
quick as was the service. Excellent service and work all around. Great job team!
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by rugbypoet
Verified Customer
Verified Customer
Service Price Transparency
Dec 01, 2023 -
Chrysler Dodge Jeep Ram of Chicago responded
rugbypoet, customer satisfaction is our number one priority, and we are happy to see we have accomplished that for you. We look forward to assisting you again soon!
They were awesome !
The visit was completed same day. Work was performed for exactly what I needed.
The visit was completed same day. Work was performed for exactly what I needed.
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by andrewberk86
Verified Customer
Verified Customer
Service Price Transparency
Dec 01, 2023 -
Chrysler Dodge Jeep Ram of Chicago responded
andrewberk86, customer satisfaction is our number one priority, and we are happy to see we have accomplished that for you. We look forward to assisting you again soon!
Really good service and technician was very professional
with the video documentation. Vehicle was back to my possession clean too
with the video documentation. Vehicle was back to my possession clean too
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by Soteropoulos
Verified Customer
Verified Customer
Service Price Transparency
Dec 01, 2023 -
Chrysler Dodge Jeep Ram of Chicago responded
Soteropoulos, customer satisfaction is our number one priority, and we are happy to see we have accomplished that for you. We look forward to assisting you again soon!
Everything about the service experience was great.
Quick, friendly, and well done. Will come back for all my service needs.
Quick, friendly, and well done. Will come back for all my service needs.
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by akrauszer
Verified Customer
Verified Customer
Service Price Transparency
Dec 01, 2023 -
Chrysler Dodge Jeep Ram of Chicago responded
akrauszer, customer satisfaction is our number one priority, and we are happy to see we have accomplished that for you. We look forward to assisting you again soon!
In my 30 years of being a loyal Chrysler customer, this
service department is the absolute worst. I wasted so much time waiting and experienced the worst customer service. on the first day I arrived right
service department is the absolute worst. I wasted so much time waiting and experienced the worst customer service. on the first day I arrived right on time for my 9am appointment I was told that the diagnostic will be done and because of a union strike, they may not have the parts on site. This was fine because I was told what to expect ahead of time. I did elect to wait because this is my only car. I patiently waited for service for 3 hours, then found out that the parts weren't available, and would need to be ordered. Ok, understood, didn't complain. Then, I paid $500+ so they could order the parts. Then, a week later I'm told they are in. So, we make an appointment, my husband takes the day off of work to bring the car in at the appointed time of 8am so that we can have the car back that evening. He takes the bus home and waits. No phone call...I call at 5pm and am abruptly told that "It's a big job" and that the car can't be fixed until tomorrow. No apologies, just very blunt and matter of fact, like they're doing me a favor. Which they werent because I didn't have a heads up that I would be without my car for another day. My husband calls the next morning to get clarification, because now he has to take another day off to pick up the car. He is told by the service manager that they haven't even started on the car yet and don't know if the car will be fixed by the end if day two. At this point, waiting was no longer an option, we needed our car to go to work. My husband was not happy and asked why our car wasn't fixed yesterday and he wanted it guaranteed that it would be fixed today or we will have to pick up the car. The manager was unapologetic and told my husband that, "I'm not god." So, that was it, my husband told him that he was picking up the car now. To that, the Service Manager said, "Good, now I have only one person mad at me." So, my husband takes the bus and picks up the car. That was 2 weeks ago. Now I am finally able to take my car into our more reliable and much nicer mechanic. That mechanic is located an hour away from where we live now, but I'll drive back to our old town, just to get this car fixed. Oh, and by the way, this mechanic said that this is NOT a big job and he'll have it fixed in a few hours. I feel that the service center overbooks appointments and prioritizes those waiting in the waiting room over those who just drop off their vehicles. Just because we dropped off the vehicle doesn't mean that we didn't need our car. We did. We also could have done without the attitude. The attitude just made everything much worse. A simple apology instead of the snarky comments would have been much better. Yes, I did get my money back for the parts, but I would have rather just brought the car in and had it fixed when it was originally suppose to be done.
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by TG
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
I don't have his name, but he was very rude. He was supposed to be the service manager?
Great communication from the service department while
servicing your vehicle. Christian is a knowledgeable service advisor and great to work with.
servicing your vehicle. Christian is a knowledgeable service advisor and great to work with.
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by gomezhugo54
Verified Customer
Verified Customer
Service Price Transparency
Nov 15, 2023 -
Chrysler Dodge Jeep Ram of Chicago responded
gomezhugo54, customer satisfaction is our number one priority, and we are happy to see we have accomplished that for you. We look forward to assisting you again soon!
Always great service!
Christian is awesome! Thank u so much for taking such.hood care of me. U guys r the best
Christian is awesome! Thank u so much for taking such.hood care of me. U guys r the best
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by ascuras
Verified Customer
Verified Customer
Service Price Transparency
Nov 15, 2023 -
Chrysler Dodge Jeep Ram of Chicago responded
Ascuras, customer satisfaction is our number one priority, and we are happy to see we have accomplished that for you. We look forward to assisting you again soon!