Christian Shaffer

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share your feedback. We're pleased to hear that Lantz and our service department continue to meet your expectations, and we appreciate you recognizing the work they put in every day. We understand you have concerns about other aspects of your experience, and we've shared your input with our team as we continue to evaluate how we can better serve our customers.

Covert Buick GMC Bee Cave responded

Rheta, thank you so much for the wonderful review! We’re thrilled to hear that Jake Vasylkov helped you get a great deal and made your experience such a positive one. We also appreciate Christian Shaffer and the rest of the team for helping make everything go smoothly. Your kind words mean so much to everyone at Covert Buick GMC Bee Cave, and we can’t wait to welcome you back again!

Covert Buick GMC Bee Cave responded

Thank you for your fantastic review! We truly appreciate your continued trust in Covert Buick GMC Bee Cave. It's wonderful to hear that your service was completed quickly and efficiently and that every visit has been a great experience. Our team is committed to providing exceptional care and making every service appointment as smooth as possible. We look forward to welcoming you back the next time you need us. Thank you for choosing Covert Buick GMC Bee Cave!

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share your feedback and we want to sincerely acknowledge how deeply frustrating and disappointing this entire experience has been for you. This is absolutely not the kind of review we ever hope to receive and we understand completely why you feel the way you do. Having a six figure vehicle out of service for an extended period of time with an unresolved outcome is not something any customer should ever have to endure and we genuinely empathize with the position you have been placed in. As our Service Director Eric has outlined, our team did advocate on your behalf for reimbursement and the final decision was ultimately made by GM and was outside of our control. We understand that explanation does not make the situation any less painful and we are truly sorry that the resolution did not reflect the effort and time you have invested. We value the long history your family has had with us and we regret that this experience has not lived up to the standard you deserved. We remain open and willing to assist in any way we can and hope you will reach out directly so we can continue working with you and GM to find a path forward.

Covert Buick GMC Bee Cave responded

First class from start to finish is exactly what we shoot for every single day and hearing that we delivered that for you means the absolute world to us! Matt Powers is a gem and we are so glad his friendly and attentive approach made your experience as enjoyable as it should be because that is the energy he brings to every customer he works with. We are also thrilled that you drove away with a great deal on a great car because at the end of the day that is what it is all about here at Covert Buick GMC Bee Cave. Thank you so much for the kind words and for trusting us with such an important purchase and we look forward to taking wonderful care of you for many years to come!

Covert Buick GMC Bee Cave responded

The enthusiasm in your review is absolutely contagious and we are so thrilled you drove away in the truck you wanted! Jake is truly one of the best and hearing you call him out by name with that kind of energy means the world to him and to all of us here at Covert Buick GMC Bee Cave. He works incredibly hard to make sure every customer leaves happy and it sounds like he delivered that in a big way for you. We will make sure he sees every word of this because he deserves to celebrate this win right along with you. Thank you so much for choosing us and enjoy every single mile in that new truck!

Covert Buick GMC Bee Cave responded

Thank you so much for taking the time to share your experience with us and we are thrilled to hear that everything went so smoothly for you! Jake's responsiveness and easy going approach to taking care of his customers is something we genuinely admire about him and it is wonderful to know that came through so clearly during your visit. We are also glad to hear that our management team was there to support the process every step of the way because that kind of collaborative effort is what makes the experience at Covert Buick GMC Bee Cave truly special. We appreciate you choosing us and we look forward to being here for you whenever you need us again!

Covert Buick GMC Bee Cave responded

Thank you so much for the great recommendation. We are thrilled to hear that Justin and the team made your experience so easy and enjoyable. At Covert Buick GMC Bee Cave, we are committed to providing friendly, professional service and making the vehicle buying process as smooth as possible. We truly appreciate your kind words and your support. Thank you for choosing Covert Buick GMC Bee Cave.

Covert Buick GMC Bee Cave responded

Thank you so much for your wonderful feedback. We are delighted to hear that Kori made such a strong impression and was able to answer all of your questions while being so helpful throughout the process. At Covert Buick GMC Bee Cave, we are committed to providing attentive, knowledgeable service that makes every customer feel confident and well cared for. We truly appreciate your kind words and your support, and we are grateful for the opportunity to earn your business.

Covert Buick GMC Bee Cave responded

Thank you so much for the kind review. We are thrilled to hear that Johnathan had the vehicle ready for you to view and helped make your visit smooth and convenient from the start. It is also wonderful to know that you found Covert Buick GMC Bee Cave easy to access and enjoyed the appearance of our showroom. At Covert Buick GMC Bee Cave, we are committed to creating a welcoming and professional experience for every guest. We truly appreciate your feedback and thank you for choosing Covert Buick GMC Bee Cave.