Lantz Milam

This dealership is very professional and have been good to work with from the start. to work with from the start. More

by MIKE@PIVOTCASE.COM Verified Customer Verified Customer

Report | Print

If I could give them a zero, I would. They switched to some sort of AI-based phone system a year or so ago, and it's been a complete cluster ever since. They never call you back, lie abou They switched to some sort of AI-based phone system a year or so ago, and it's been a complete cluster ever since. They never call you back, lie about doing so, then blame the AI when you catch them. They had our brand new truck in service for almost a month trying to figure out an ignition issue, and finally DIY bypassed the OEM wiring harness to "fix" it. Amateur hour over there. I would give them 3 stars if they just we super slow and sloppy on service, if that was the extent. The communication issues... saying they will call you, not calling you ever, then lying about it... thats another 3 star ding for a -1 rating. They stink. Scheduled service is atrocious too. Dropped off vehicle for oil change waited for hours, asking for updates, got home and my wife had gotten a service txt that the vehicle was ready to checkout hours before they wandered out to the waiting room to tell me... it's just an uncoordinated mess and they ALWAYS ALWAYS use their 'newness' and 'new technology' as a crutch. More

by michelle110 Verified Customer Verified Customer

Report | Print

They didn’t have the parts for my recall repair and I’ve yet to hear back that they have the part and are ready to make the repair. yet to hear back that they have the part and are ready to make the repair. More

by jtindell71 Verified Customer Verified Customer

Report | Print

Great service as always. Much thanks to the team at Covert GMC. Five stars overall Much thanks to the team at Covert GMC. Five stars overall More

by brianeckel Verified Customer Verified Customer

Report | Print

Lantz is always helpful, courteous and knowledgeable Would recommend Covert and Lantz anytime thank you very much Would recommend Covert and Lantz anytime thank you very much More

by Mmeece Verified Customer Verified Customer

Report | Print