Christina Frankos | Page 13

Fraudulent service practices Bought a new CR-V in 2016. Sales transaction went fine. I try and stay with the dealer for service, but after many mistakes by the service department, Bought a new CR-V in 2016. Sales transaction went fine. I try and stay with the dealer for service, but after many mistakes by the service department, and catching them in fraudulent practices, I decided it was time to stop going to Bel Air Honda. The service department was charging for services, however, they are not being performed. Furthermore, I am now seeing it just wasn't a one time thing. I have been using a more reputable service center and it was time for a transmission fluid flush. It was supposed to be completed by Bel Air Honda, but my current mechanic saved the old fluid and explained to me it was the original factory fluid. I hope my transmission is not ruined. Save the money and trouble and find a real service center to perform the work honestly. This place is nothing but mistakes and fraudulent practices. Horrible, horrible experience. The service manager was nothing but excuses as well. No customer service at all. It's all about money! More

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Horrible Service DO NOT bring your car here. The service is TERRIBLE. Christina and her team are rude and try to screw you out of money. Tried to get me to pay $700 wh DO NOT bring your car here. The service is TERRIBLE. Christina and her team are rude and try to screw you out of money. Tried to get me to pay $700 when other Honda dealers I called priced me at $350 for the same work. When confronted Christina beat around the bush and couldn't give me an answer. When I asked why a different service was performed than the one I asked, she was not educated on the issue at all and told me I should just be happy because the service ended up being cheaper. NO! If I wanted a different service I would have gone somewhere else. They do not inform there costumers of a change in service until the work is performed. NEVER HEARD OF SUCH A THING! Dealt with serval other Honda dealers before to have my car serviced and never had any issues. This dealer has awful customer service. More

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Excellent honest service!! I cannot say enough wonderful things about Heritage Honda Bel Air! After a terrible experience (at another dealership), being told that my Honda CRV I cannot say enough wonderful things about Heritage Honda Bel Air! After a terrible experience (at another dealership), being told that my Honda CRV needed new brakes, new tires, new timing belt, all new filters, and an onslaught of other random things totall $4,000 I was beside myself!! I had purchased this CRV 2 years ago from another dealership and had dealt with Andrew Miller (the general manager) … he was so wonderful, I contacted him to ask would be it possible I that I needed all these things. Now when I contacted Andrew I was in Florida (where I live for 50% of the year) and I was about to drive 1200 miles home (to Delaware) and was terrified to drive my car. He assured me that since the last time I got the car serviced it was not possible to have all those things wrong with my CRV. I cannot say enough how thankful I am for Andrew (the general manager) I am sure he is so busy running a dealership, but he made me feel at ease and as if I was the only (crazy) customer he had to take care of. I made the drive from Florida safe and was met by Andrew upon my arrival at the dealership.. he introduced me to Chrissy (the service manager). The kindness, and professionalism did not stop at Andrew… Chrissy was a total doll. Chrissy assured me that they would look over every inch of the CRV and take good care of me, and they did. Long story short, my CRV got an oil change and new tires and that is all she needed. Every person at the dealership was so kind, friendly and wonderful to deal with!!! I will continue to make the hour dive to have my car serviced at Heritage.. you can not put a price on honesty and peace of mind! Thank you so much Andrew, Chrissy & the entire Heritage Honda team! More

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Ford Focus 2015 great experience yesterday at Heritage Honda. From The first phone call to my service girl Jenni Low who then put me on with Christian who located t great experience yesterday at Heritage Honda. From The first phone call to my service girl Jenni Low who then put me on with Christian who located the car I was inquiring about and had it brought over to the dealership. Jacque was the man who made the sale that was closed with Mike “Clean Scent” Dowdy! The process was quick and I love the vehicle. I will certainly return if I am in need of another vehicle ! More

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Satisfied I had a odd thing happened to my vechile. But with the expertise of Blaine the shop manager and Jim service consultant. My problem was resolved. I had a odd thing happened to my vechile. But with the expertise of Blaine the shop manager and Jim service consultant. My problem was resolved. More

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Christian was great! He was friendly and helpful. He did a good job explaining all the services my car was in need of and made sure my car was done in a timely was great! He was friendly and helpful. He did a good job explaining all the services my car was in need of and made sure my car was done in a timely fashion More

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Failure to do what is ethical The dealership "fixed" my car for $913. I was in Bel Air attending the funeral of my brother. A couple of hours into our return back to New York I exp The dealership "fixed" my car for $913. I was in Bel Air attending the funeral of my brother. A couple of hours into our return back to New York I experienced the exact same problem that was supposedly fixed. I had to have my car towed, rented a car, and then shipped to the Honda dealer in my hometown. They simply changed the oil and the problem was corrected. I incurred the expense of the tow, car shipped, and a car rental (over $800)--- all because Heritage Honda didn't fix the car right the first time. When they had the opportunity to do what was right and ethical they didn't. I expected them to stand up and do the right thing --- they didn't. Quite disappointing. I'm out over $1,700 and they made no effort at all to even partially reimburse my expenses. More

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Horrible service I had a hitch installed to my 2017 Pilot, but it was not installed correctly, the bolts were never tighten on the hitch. Don't ever use this Honda lo I had a hitch installed to my 2017 Pilot, but it was not installed correctly, the bolts were never tighten on the hitch. Don't ever use this Honda location for service, it may not end well. More

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Service Great service very personable. Detailed in explaining everything. He took the time to even complement my other car after service and it isn't ev Great service very personable. Detailed in explaining everything. He took the time to even complement my other car after service and it isn't even a Honda. More

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Maintenance Excited and experience is how I would explain my time at heritage Honda today. Everything was great. Even the break area was tidy and neat Excited and experience is how I would explain my time at heritage Honda today. Everything was great. Even the break area was tidy and neat More

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