Christina Rosati | Page 10

Friendly service, shuttle service was helpful and easy to utilize. Had vehicle ready in a timely fashion. utilize. Had vehicle ready in a timely fashion. More

by JCSEPU Verified Customer Verified Customer

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All steps of the appointment went smoothly except your auto response system which promptly responded after the appointment was scheduled (over the phone) the auto response by email had an inaccurate time auto response system which promptly responded after the appointment was scheduled (over the phone) the auto response by email had an inaccurate time so I responded to the email with the correct time and it responded with an even more incorrect info. So I called and they had the correct info. More

by Contentry221 Verified Customer Verified Customer

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Great and affordable prices and see service. Willing to help and figure out issue willing to work with customers. Willing to help and figure out issue willing to work with customers. More

by abel.renteria.lara13 Verified Customer Verified Customer

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Nice customer service, prompt service, friendly and helpful staff. Would recommend to everyone. Excellent service helpful staff. Would recommend to everyone. Excellent service More

by BIGDREAMER156 Verified Customer Verified Customer

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Scheduled maintenance service and 4-wheel alignment, due to new set of tires. As always, Christina was outstanding. Service was completed in exactly one hour, while I waited in the customers lounge. Unparal to new set of tires. As always, Christina was outstanding. Service was completed in exactly one hour, while I waited in the customers lounge. Unparalleled customer service at Greg May Honda. More

by GSBCHEF Verified Customer Verified Customer

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Fantastic rapid work of my vehicle was made which was greatly appreciated and not necessarily expected...thanks greatly appreciated and not necessarily expected...thanks More

by jss040507 Verified Customer Verified Customer

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Excellent service from David and the shuttle driver. My backup camera was installed sooner than I expected. The shuttle driver assisted me in and out of the van and was very respectful. My backup camera was installed sooner than I expected. The shuttle driver assisted me in and out of the van and was very respectful. More

by terrybb Verified Customer Verified Customer

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The repair work was started on time, and finished in a reasonable amount of time. Everyone was friendly. reasonable amount of time. Everyone was friendly. More

by sheri11845 Verified Customer Verified Customer

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Very helpful staff. The wait time is a bit excessive for just an oil change (1 1/2 hours) and that was with an appointment. My main gripe was that they obviously didn’t The wait time is a bit excessive for just an oil change (1 1/2 hours) and that was with an appointment. My main gripe was that they obviously didn’t check the fluid levels because I forgot mention I was low on power steering fluid and when I checked it at home later that day, it was still low and hadn’t been touched. More

by hrj40 Verified Customer Verified Customer

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I had a 9:30 am appointment for my first oil change yesterday. After sitting in the waiting area for 45-50 minutes I decided to get up and walk outside. To my dismay, my car was still sitting where I p yesterday. After sitting in the waiting area for 45-50 minutes I decided to get up and walk outside. To my dismay, my car was still sitting where I parked it at 10:25. I went to the service desk to find out why. The service manager went back to inquire. She said there was an issue and they were behind. My car was then taken back. Wow - right away. Would it have sat there longer if I hadn't inquired about it? It took another hour to finish. Then I was charged $66 for the oil change. Under my Honda Care I should have been charged $45. I was also charged for tire rotation, I thought this was covered but maybe not. I need to have someone review my Honda Care coverage with me. I paid over $3K for that package when I purchased my new car from you in January. My car, at the time of service, had 6,350 miles on it. The invoice said my car has over 26,000 and I pointed out that error. Typo probably. I was charged for repair on a tire - absolutely no problem with paying that. I am waiting for the other charge(s) to be corrected. I am extremely disappointed with the service. I will say that everyone was very polite and nice. I was told right before I left that you were short a few mechanics but for the length of time I waited, I think someone should have told me there was a delay upfront - well before almost an hour had passed. Keeping the customer updated when there is a delay goes a long way. It was after I got home that I realized the errors on the invoice. Christina has been very nice and is looking into correcting the charge(s). I work full time, do not live in Waco so I have a 40 minute drive to Greg May. Saturday is the only day I can bring my car in for servicing. I understand I have to wait for services to be performed and things can be beyond your control but this experience was unacceptable. More

by newton2537 Verified Customer Verified Customer

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