Christina Rosati | Page 80

Service is always great at Greg May - made appointment - a little wait for a filter - but all in all - great service - the only guys that has serviced my 2013 Acura. a little wait for a filter - but all in all - great service - the only guys that has serviced my 2013 Acura. More

by MAYESR10 Verified Customer Verified Customer

Report | Print

Overall, I am extremely disappointed with the whole purchase experience at Greg May Honda. There are a number of items that frustrated me but the more egregious ones are discussed below. The fir purchase experience at Greg May Honda. There are a number of items that frustrated me but the more egregious ones are discussed below. The first item involves the “Key Replacement With Benefits Protection Plan” and the “36 Month Tire & Wheel Road Hazard Protection Plan” which were crammed into our final bill with absolutely zero discussion or detail from Tony Ramirez (sales associate) or John Hunt (business manager) as to what these plans actually include/cover. It wasn’t until I got home after the purchase and fully read the service contracts that I realized both these protection plans were unnecessary and within six (6) hours of leaving the dealership with my new car, I emailed John Hunt requesting the contracts be cancelled with full refunds. John didn’t respond to that email or my subsequent email to him on this matter and ultimately said that they were going to his junk/spam folder. After bringing this situation to Kyle Binner's attention (general manager), John asserted that I never tried to reach him to discuss my cancellation/refund request and he made me very angry when in his July 22nd email, he said that I was not being truthful i.e. lying about my efforts to reach him. I had in fact sent emails to him however they were going to his junk/spam folder… multiple times. Once he realized emails were going to his spam/junk folder, it was incumbent upon him to either start checking his junk/spam folder or designate my specific emails as “Not Spam” so they would then start going to his regular inbox. The fact that he did neither was his decision and it ultimately came back to be an issue. Additionally, the fact that John never communicated back to me that the service contracts were in fact cancelled on June 16th was unacceptable. The next issue I’ve had with Greg May Honda is the fact that I tried for almost three (3) weeks to get my hands on a written maintenance schedule for my new car. I am a stickler on making sure routine maintenance items are addressed on all my vehicles so I needed to know what needed to be done and when. This is the first vehicle that I’ve purchased that didn’t have the maintenance schedule included as part of the owner’s manual. With all my past new vehicles, it was imperative that an early oil change be done during the break in period (around 750-1000 miles). Given Greg May's delay in getting the document over to me, I had no clue if this needed to be done on my new Honda Accord or not. Another problem I encountered involved the pricing and scope of the Greg May Protection Plan (“GMPP”). When I initially inspected and test drove the Honda Accord that I ultimately purchased on June 14th, there were no signs in the car window nor any information that the GMPP was even a thing. It was not until we actually sat down with Tony to discuss pricing of the vehicle that he provided a yellow sticky note that included a handwritten reference of “$895.00 GMPP” which was being added to the overall purchase price of the car. I asked what this charge was for and he said it was a “non negotiable” cost for a protection plan. When pressed further as to what this protection plan entailed, Tony told me that it was for additional paint and interior protection, Nitrofill in the tires and a Gold Loyalty Card. After multiple follow ups with Tony, he admitted that he had “no paper work on the GMPP” however he did send me some photos of the protectants used on the car’s interior and on the paint. Based on the information provided, the GMPP is definitely not worth the $895.00 I was forced to pay given the fact that it appears Greg May only spent roughly $100.00 in supplies. I would never have paid that much money (1) had I known what the GMPP entailed and (2) but for the fact it was “non negotiable”. Based on the photos that Tony sent, the fabric protection was nothing more than a can of Scotchgard Fabric & Carpet Protector that I could have gotten at Walmart for $19.61 per can. The paint protection consisted of Uberwurx Paint Protector which my internet search reflects to be roughly $70-$80/gallon. Greg May Honda probably only used about a quart to a half gallon of the liquid paint protector on my car which means the cost was around $30-$40. Additionally, records from Greg May Honda reflect the paint protection was applied to the car on January 28, 2021 and the car sat on the sales lot until I purchased it on June 14th, so this "extra paint protection" has already wore off given that the car sat in the sun/elements for almost five months before I took possession of it (the Uberwurs Paint Protector is reportedly good for 4-6 months). With regard to the Nitrofill, I found on Greg May Honda’s website that they were offering a service special wherein they would empty and refill all four (4) tires with nitrogen at a cost of $40.00 with a full service oil change. If you add all of these costs up, the supplies alone for the GMPP total roughly $99.61. I realize this doesn’t include labor however even at a reasonable labor rate, we are a long way from the excessive $895.00 total cost that I was charged for the GMPP. Further as part of the non negotiable GMPP for which I was forced to pay, I was also promised an elusive “Gold Loyalty Card”. I say elusive because to date (almost 4 weeks post purchase), I have yet to receive ANY significant details as to what this card/program entails. I asked both Tony and John during the price negotiation and closing what the card was for and they both told me that I would get something from Honda after the purchase detailing the card’s benefits. I subsequently asked Tony on multiple occasions as to when the card would arrive and what it includes and he told me “If it has not (arrived) it will come to your email. I purchased a car as well and it took me a while to get mine”. He and John Hunt both avoided discussing details about the card and quite frankly, I’m not sure why. If this is a perk that Greg May Honda uses to help sell its vehicles, why in the world would you not have all kinds of information available as to the benefits of the card, what it includes and why it’s a good thing to have? Given that neither Tony nor John could/would provide any details about the card, I took the liberties of researching both Greg May Honda’s website as well as Honda’s main website for some more information on the card with no success. So as of today, I am still in the dark about this card and no one has been willing to provide any specific detail as to what it is all about. The final item I would like to share with you involves Greg May Honda’s service department. As part of the purchase of my new Accord, I wanted the rear underbody spoiler package so I paid an additional $590.00 at the time of closing. The spoiler package was ordered and installed by the service department on June 23rd. When I picked the car up at 5:00 pm, Christina Rosati (service advisor) indicated they had just completed the spoiler package install and that the service ticket hadn’t been closed yet by Allan Hale (service advisor). Because of this, she wasn’t able to print out the service paperwork and asked if I could wait a few minutes so she could get Allan to close out the ticket. I agreed however Allan was with a customer longer than anticipated so Christina said she would email the service paperwork to me as soon as Allan closed out the ticket later that afternoon. I never received the emailed paperwork from Christina so I sent a reminder email to her late Thursday afternoon (June 24th) asking that she send it. I didn’t hear back from her Thursday or Friday so Monday around noon, I called the service department and reiterated my request to Christina that the paperwork be emailed to me. She looked up the service ticket number and said that she did not send it last week as she had promised but she would send it over to me shortly. I confirmed my email address with her and asked if I could just wait on the phone while she sent it so I could verify that I did in fact receive it. She said it would take a while to do this because she had to scan and then email the document to me. Given that she didn’t send it last week when she said she was going to, I told her I was OK with waiting because I wanted to be sure I got it this time. She scanned the document and emailed it to me after about a five minute wait. Again, in this instance Greg May didn’t do what was promised and it took multiple follow ups on my part and an additional five days to get something that should have only taken about five minutes to address. I have purchased a number of both new and used cars from dealerships in my lifetime and have never had the issues that I’ve had with Greg May Honda. The lack of communication and commitment from most everyone I’ve dealt with over the past three plus weeks has been unsatisfactory. The fact that I was called a liar by John Hunt is beyond unprofessional and even after he acknowledged that he got my emails (albeit in his junk/spam folder), he never apologized nor acknowledged that the problem was on his end. The fact that we are now 26 days post purchase and I still haven’t been able to get any information about the Gold Loyalty Card is puzzling. The fact that the “Key Replacement With Benefits Protection Plan”, the “36 Month Tire & Wheel Road Hazard Protection Plan” and the “GMPP” were unsolicited and forced into the purchase process is in my opinion, unethical. My negative sentiment on these protection plans is further solidified by the fact that I was told by John Hunt that they were non refundable when in fact two out of the three were in fact refundable. Because I still don't know the content of the Gold Loyalty Card, the verdict is still out as to the actual value of the GMPP but as it stands right now, I would never have agreed to pay $895.00 for the plan because the items included are not worth what was charged. More

by jallanjohnson Verified Customer Verified Customer

Report | Print

I had to call them every day to ask for the update on my car. got my car back and drove 10 miles then the tire pressure popped up again (and they said all my tires are good). when i called them (again, at l car. got my car back and drove 10 miles then the tire pressure popped up again (and they said all my tires are good). when i called them (again, at least once a day for the past 3 days) they just told me bring back the car for them to check. like really? poor customer service. i would never recommend this place. More

by HNguyen Verified Customer Verified Customer

Report | Print

They always fix any issue I have with my vehicles. I even got a complementary ride back home to wait for my car so i didn’t have to wait several hours on site got a complementary ride back home to wait for my car so i didn’t have to wait several hours on site More

by PROJECTZERO254 Verified Customer Verified Customer

Report | Print

Service dept. was inadequate, uninformed and provided false information to me. Lied on repairs and vehicle was not ready. Issues began on 05/18 with parts not being received, Allen did not know what th false information to me. Lied on repairs and vehicle was not ready. Issues began on 05/18 with parts not being received, Allen did not know what the issues were, parts ordered or any information regarding my vehicle however Christina was. Since the vehicle was still waiting on bracket I was communicating with Dalton to complete the transaction of the sale. So in my opinion Dalton was my point person not service but Christina knew and was familiar with the issues. Vehicle was left on 06/30 and was to be completed on 07/02. No work conducted on 07/01 even though Allan indicated that service installed the hitch. In fact some of your mechanics found the whole situation funny when I informed Allan that the hitch was not on and he did not believe me and had to look for himself. In a nut shell, my vehicle was not ready at designated pick up, Allen lied about accessories being installed. Had vehicle for basically two days for one day of installation and nothing was completed on 07/01. Vehicle would never of been ready for Friday pick up as coordinated, considering Greg May closed at 6, vehicle was not even ready at 1:30 on 07/02. Was told by Christina that I should of contacted Service. Informed her that it is not my responsibility to communicated from back of house to front of Greg May's house. Vehicle was completed on 07/03, however, due to my husband's disabilities we could not retrieve until 07/06. This is the 2nd time that the vehicle had been in service's care. It is up to service dept. to communicate with each other on vehicles and coordinate with sales to ensure that customers receive quality care and vehicles are repaired. The fact that the service manager could not coordinate with his service dept. and ensure that repairs had been conducted shows a lack of leadership on his part. Serious communication issues. Dalton ensured that the vehicle was completed since service could not be relied upon to indicate the truth and not let vehicle sit without service. Dalton was completely concerned with completed this transaction and providing quality customer service, which is not what I could say about service. I give sales an A plus rating and you need to really work on service aspect. ​ Dalton did his job in providing quality customer service, I will ensure from now on my vehicle goes to Cleo Bay for service since Greg May can not be relied on to meet deadlines on service. In the end, it was Dalton that ensured that I was satisfied and that my vehicle was completed not service. Repairs were completed and acceptable. Thank you Dalton you were amazing. More

by cma6746308 Verified Customer Verified Customer

Report | Print

New to the area. Dealership experience seemed as awesome as my car! Very friendly. Looking forward to our future relationship. Would happily recommend to future customers. as my car! Very friendly. Looking forward to our future relationship. Would happily recommend to future customers. More

by MROW.5057 Verified Customer Verified Customer

Report | Print

Good work and she answered all of our questions. Kept us informed on the progress of our repairs since they were more extensive than expected. informed on the progress of our repairs since they were more extensive than expected. More

by Patty19 Verified Customer Verified Customer

Report | Print

My experience with Greg May Honda when purchasing my new Honda HR-V was the same as always—excellent in every way! My salesman, JR Nugent,, was friendly and knowledgeable, attentive to my needs; I never fel Honda HR-V was the same as always—excellent in every way! My salesman, JR Nugent,, was friendly and knowledgeable, attentive to my needs; I never felt rushed. Christina, in Service, also demonstrated professionalism and expertise in her area, as well as having a friendly personality. More

by GENIEVAIR Verified Customer Verified Customer

Report | Print

Every thing was great! Explained everything that needed to be done. to be done. More

by DARLOGRAM Verified Customer Verified Customer

Report | Print

Great Friendly Service but took much longer than expected to diagnose a tire problem and replace 2 tires. A little expensive on the tires but it did solve the problem. We will be back as to diagnose a tire problem and replace 2 tires. A little expensive on the tires but it did solve the problem. We will be back as More

by jams654 Verified Customer Verified Customer

Report | Print