Christina Serafin | Page 21

Longtime Customer Because of the OUTSTANDING Service I started with Flemington Audi in August 09. Now, I'm onto my third car from Flemington Audi. The service that we have gotten here over the years has I started with Flemington Audi in August 09. Now, I'm onto my third car from Flemington Audi. The service that we have gotten here over the years has been superb, which is why we keep coming back. The employees here truly know how to treat a customer and they are willing to work with you. Shoutout to John, Peter, Corey & Rob who have helped with my purchases! Christina and Michelle in service have been helpful and outstanding over the years. Thank you, Flemington Audi! More

Report | Print

Great experience and very helpful sales people! The whole service/sales group was helpful all the way through the car buying process. They provided answers to all my questions and made the experienc The whole service/sales group was helpful all the way through the car buying process. They provided answers to all my questions and made the experience pleasurable, Christina Serifin in service was my guide and made a recommendation of a car that fit my needs exactly. She is awesome! Chris Short was also very honest and helpful. John Rachmiel made the process easy and let me check out the car many times on my own. Peter Costigan found the car in one day and gave me a great price.! Wow. More

Report | Print

The best car buying experience My wife and I have been customers of Flemington Audi for 8 years. We've been Audi customers for almost 20 years (Previously CT and NYC). Our experie My wife and I have been customers of Flemington Audi for 8 years. We've been Audi customers for almost 20 years (Previously CT and NYC). Our experience with Flemington Audi has been the best of any dealership, with whom we've had a relationship. Debbie Lotufo is amazing. She is very knowledgeable, professional, personable, friendly and reliable. She is very proactive about staying in touch with us and, following up on any questions we may have. It's always a pleasure buying an Audi from her. I've recommended several friends who have also purchased Audi's from Debbie. The entire car buying process at Flemington Audi is terrific. Dealing with Debbie, Doug Mathewson, Corey Evans and, for service, Christina Serafin, has been the best car buying and maintenance experience we've ever had. Keep up the great work! Richard Wilson More

Report | Print

Superb service of my 2015 A8 Best service experience at any dealership: Christina, Michele and Chris were fantastic, their techs good listeners and dedicated to resolving my few Best service experience at any dealership: Christina, Michele and Chris were fantastic, their techs good listeners and dedicated to resolving my few issues with the car. And when the problems were identified, including one not covered by warranty, they went above and beyond to solve, including reaching out to Audi Corp. to replace what might have been faulty rotors, gratis. My loaner was a brand new 2017 A8. Dealership is modern and clean. All tolled, they make you want to go in for service. More

Report | Print

We bought 2 cars! Thank you Ron Flemington Audi are excellent, and Ron Neall made buying 2 cars painless. My Audi lease was coming to an end and I was set on downsizing to a VW , to Flemington Audi are excellent, and Ron Neall made buying 2 cars painless. My Audi lease was coming to an end and I was set on downsizing to a VW , to no avail as my color and choice was not available. So I decided to buy out my Audi A5 cabriolet as I love the car. Whilst I was doing that my husband got to looking at an Audi Q5, his Ford lease was due to end. within a couple of hours we were the proud owners of the Q5, great terms, no hassle, a great 2 car buying experience. More

Report | Print

very professional Madison was very knowledgeable and presented all of the alternative vehicles we were interested in. She quickly prepared all of the paperwork required Madison was very knowledgeable and presented all of the alternative vehicles we were interested in. She quickly prepared all of the paperwork required and we were able to leave with the car we purchased. She also explained the features of the car easily and accurately. More

Report | Print

Check your car before taking delivery You can see from the other reviews that this dealership does care about giving good service. They seem to do well when all goes smoothly, however I f You can see from the other reviews that this dealership does care about giving good service. They seem to do well when all goes smoothly, however I found that they fall apart when there are bumps in the road. I bought a brand new 2017 Audi A4. At delivery I noticed some scratches in the paint. I was told they could be fixed no problem and I proceeded with delivery. On the ride home I felt a noticeable shimmy in the car and called the dealer. They said they would look at that when I came back to fix the scratches. Two days later I saw that there was damage to the front bumper, and upon calling the dealer was told the same. I unfortunately had to push to get an appointment to come back in for the fixes - they were not proactive in setting a follow up. I brought the car in and they had it for a week and a half. All four tires needed to be replaced as they had flat spots (apparently a bad batch) and new parts were needed for the bumper. When I came back to pick up my car, the body work was unacceptable. To remove the scratches they had wet sanded the paint deeply so the brown primer was showing. The bumper had very visible swirl marks where that was sanded. Frankly, they should have caught this before calling me back. They kept the car another two weeks. When I came to finally get my car back, almost unbelievably there were still scratches in the area that was repainted. Apparently the repainting of the bumper didn't go well and it was fully replaced. Again, this should have been caught and fixed before calling me for the pick up. When I returned a few days later, the scratch there were swirl marks. Rather than take the car back again (as things kept getting worse rather than better), I took care of the swirl marks on my own. In the end, I have a new car that still has some visible scratches. This also took the fun out of a new car buying experience. That said, they made an effort to get it right and made a car payment to cover the month that they had the car in their shop. I recommend two things to potential customers of this dealership: 1) Do not use Flemington for any body work. They outsource this work and based on my experience it is not unfair to call their vendors incompetent. 2) Fully check your new car before taking delivery. If you find any issues, refuse that vehicle and insist on a different car. More

Report | Print

Outstanding Service The service staff at Flemington Audi is always courteous, professional, and knowledgeable. Although I did not purchase my Audi at Flemington, I have The service staff at Flemington Audi is always courteous, professional, and knowledgeable. Although I did not purchase my Audi at Flemington, I have been bringing my car to them for several years, and the excellent work of the service department is one of the main reasons that I did purchase my newest vehicle from Flemington. Christina Serafin and Michele Marsh are the best I've worked with for any place I've ever had a car serviced. More

Report | Print

Fantastic as always. This is my fifth vehicle that the staff has helped me with and every time is a fantastic experience. Sales, Management and Service included as well. This is my fifth vehicle that the staff has helped me with and every time is a fantastic experience. Sales, Management and Service included as well. More

Report | Print

Satisfied long time customer Just leased a Q5, my fourth Audi, coming off a 2005 All Road that logged 309,000 miles. Dealing with everyone at Flemington Audi is always a pleasure Just leased a Q5, my fourth Audi, coming off a 2005 All Road that logged 309,000 miles. Dealing with everyone at Flemington Audi is always a pleasure. Getting the Q5 was fast and easy, no hard sell sales pitch, just solid advice and courteous service. In and out in my new Q5 in less than 1 1/2 hours. Looking forward to our continued relationship. jv More

Report | Print