Christina Serafin | Page 32

New SR7 Audi buying experience I bought a Audi SR7 and I am very happy with it. The car was exactly as described and all cars there looked like high quality.Chris Giuffrida showed I bought a Audi SR7 and I am very happy with it. The car was exactly as described and all cars there looked like high quality.Chris Giuffrida showed me all details of the SR7.. No nonsense, no "sales talk", just the facts. All paperwork arranged and well on time so also that was easy and flexible. I would recommend this place for anyone looking for a excellent service More

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This was our 4th car purchased from the dealership and John Rachmiel - 2 pre-owned Jettas, a new A6, and now a new S5. And, once again, we couldn't be happier. John always goes out of his way to make th John Rachmiel - 2 pre-owned Jettas, a new A6, and now a new S5. And, once again, we couldn't be happier. John always goes out of his way to make the purchase an enjoyable experience. This time, he even came in on his day off so that I could pick up my new S5, just because it was convenient for me. Thanks John!! Along with John, we have always worked with Corey Evans for our financing. Each time, Corey has gone the extra mile to make sure we get the best rate possible. And, like John, he is a pleasure to work with. For us, they make a great team. From Ed Goddard, their Sales Manager, to John, Corey and Christina,in the Service Department we always have the most positive experiences at Flemington Volkswagon Audi. More

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Christine has always been helpful, honest and very willing to find a solution. I so appreciate a smile and easy going customer service. She is really easy to work with and would recommend friends and willing to find a solution. I so appreciate a smile and easy going customer service. She is really easy to work with and would recommend friends and family due to her service. I also work in customer service and so appreciate a good experience. Regards - Leslie Darling More

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I just bought my second Audi from John Rachmiel at Flemington Audi and once again he exceeded my expectations on responsiveness and knowledge throughout the entire process. I also want to recognize Flemington Audi and once again he exceeded my expectations on responsiveness and knowledge throughout the entire process. I also want to recognize Christina Serafin in their Service Department who has provided excellent customer service throughout the years (good news is that it was mostly on routine maintenance since my first Audi was relatively issue free!). I highly recommend Audi, Flemington Audi and specifically John Rachmiel. Steve K More

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I bought out my lease here that I originally leased from another dealer. Transaction was freindly, smooth and fair. Service department is top notch... everything you would expect and more from an Audi d another dealer. Transaction was freindly, smooth and fair. Service department is top notch... everything you would expect and more from an Audi dealer! More

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Christina was extremely helpful with our out of warranty Audi A4, when the car began to experience a problem again that we had reported when it was under warranty. Christina scheduled us in the next day fo Audi A4, when the car began to experience a problem again that we had reported when it was under warranty. Christina scheduled us in the next day for service, even though we were calling late in the afternoon for an appointment. She kept us advised of all work that was being performed and the next steps that were required for us to fix the issue. Her customer service was second to none, and she was incredibly knowledgeable about what was needed for our vehicle. She lobbied and was successful for Audi of America to cover the repairs even though we were out of warranty because we reported it when it was in warranty. Thank you, Christina for all of your help. More

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Since purchasing my Audi A6 in 2007 I have had many opportunities to visit the service department. Every time, the staff in Flemington is quite friendly and helpful. Most of my interaction, though is opportunities to visit the service department. Every time, the staff in Flemington is quite friendly and helpful. Most of my interaction, though is with Christina, at the service desk. Recently, my husband scheduled an appointment for me to bring my Audi in for service. It was a last minute appointment that he then had to reschedule and, in the confusion, forgot to request a loaner car. All of his calls, as well as the many subsequent calls from me - hoping to get a much needed loaner, were taken by Christina. She and I exchanged phone calls up until 15 minutes before I was due to drop off my car, and in the end she found something for me! Christina was nothing but kind and courteous to me throughout the whole event, handing me the loaner car keys with a smile. She laughed when I tried to apologize for all the confusion, and said it was never a problem. All the time, I hear complaints from friends and coworkers about their dealers' service departments. Not me, the staff at Flemington Audi, especially Christina, make taking my car in for service a very pleasant experience. More

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