Christina Serafin | Page 4

Ciocca Audi Volkswagen Porsche of Flemington responded

Thank you for highlighting Christina’s outstanding effort. We’re thrilled to hear you’re so happy with the level of support and look forward to assisting you again.

Ciocca Audi Volkswagen Porsche of Flemington responded

It’s wonderful to know our team resolved your concerns efficiently. Christina is glad she could walk you through the setup process. Thank you for trusting us with your Audi, and we look forward to your next visit.

Ciocca Audi Volkswagen Porsche of Flemington responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. This Survey appears to be for Sales/Finance, and not the service department. I love that you gave Christina 5 Stars for Service and hopefully we can keep helping you on our end. I would also like you to know that John Delarosa hasn't been with us for a while, and is now in finance at another car dealership so your experience going forward should be better if he was your main concern. I apologize again, and let me know if there is anything we can do to help.

Ciocca Audi Volkswagen Porsche of Flemington responded

Jeanette, thank you so much for your kind words, and for taking the time to leave us this feedback!

Ciocca Audi Volkswagen Porsche of Flemington responded

Thank you for sharing how comfortable you felt during your Audi service. We’re glad everything went smoothly and appreciate your kind words.

Ciocca Audi Volkswagen Porsche of Flemington responded

We’re thrilled Christina greets you at the service entry and that your Audi A6 is ready when you arrive. Thanks for sharing and we look forward to your next visit.

Ciocca Audi Volkswagen Porsche of Flemington responded

We appreciate your kind words about our team’s helpful service. We’re glad Christina took care of your Audi A3 needs. We look forward to welcoming you back soon.

Ciocca Audi Volkswagen Porsche of Flemington responded

We appreciate you trusting us with your Audi A6 allroad for the oil change and recall service. We’re glad to have completed both in one day and that Christina could stay past 6pm for your pickup. Let us know if we can help again.

Ciocca Audi Volkswagen Porsche of Flemington responded

We’re delighted to hear that our professional approach and transparent communication made your Audi A4 service smooth. It’s great to know that working with Christina continues to be a pleasure. We look forward to assisting you again.

Ciocca Audi Volkswagen Porsche of Flemington responded

Thank you, Kevin, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.