Christina Serafin | Page 3

Ciocca Audi Volkswagen Porsche of Flemington responded

Knowing you trust Christina’s support and our service on your Audi Q5 year after year means a lot to our team. It’s rewarding to hear she’s always available for your questions and that your Q5 keeps going the distance.

Ciocca Audi Volkswagen Porsche of Flemington responded

Knowing that Christina’s honesty and our detailed video updates made your service experience on your Audi S5 clear and informative means a lot to our team. Thank you for the five-star rating and your kind words.

Ciocca Audi Volkswagen Porsche of Flemington responded

Knowing the service on your Audi Q5 was prompt and met your expectations is rewarding. Your kind words and five-star rating mean a great deal to our service team.

Ciocca Audi Volkswagen Porsche of Flemington responded

We’re glad your Audi SQ5 was fixed correctly the first time and on schedule. Your recommendation means a lot to our service team.

Ciocca Audi Volkswagen Porsche of Flemington responded

Knowing that the service on your Audi Q5 and our loaner vehicles met your expectations means a lot to our service department. Your kind words about Christina mean a great deal to us.

Ciocca Audi Volkswagen Porsche of Flemington responded

We’re glad the loaner car was ready exactly when expected and that your Audi Q5 service went smoothly. Knowing that you felt informed by our service department and appreciated the help from Christina means a lot to us.

Ciocca Audi Volkswagen Porsche of Flemington responded

It’s rewarding to know our attention to detail and efficient service made your Audi Q5 visit so positive. Thank you for trusting us with it.

Ciocca Audi Volkswagen Porsche of Flemington responded

We’re glad the service on your Audi Q5 went smoothly and that our technician’s prompt video report kept you informed. Knowing you found our approach professional means a lot to our team.

Ciocca Audi Volkswagen Porsche of Flemington responded

Thank you for taking the time to share your feedback Martin,          I'm so glad to hear you found our dealership clean, your check-in experience easy, and generally an excellent experience.  With that being said, I sincerely apologize that the cost of your oil change left you feeling frustrated and dissatisfied. While the labor portion of the service hasn't changed in years, I completely understand your concern about the significant increases in oil prices due to tariffs, geo-political issues, and the overall cost of just about everything over the last few years. It can be especially expensive on vehicles like your RS5 which is a very high performance engine and calls for some extra time and parts. I know that these rising prices can be difficult, and I never want our customers to feel that they aren’t receiving good value for the services they purchase. I know that the VW Auto Group is actively looking to decrease the cost of parts as we speak across all of their brands, and I’m hopeful that the manufacturer will eventually be able to make some changes to the specialty oil and components they require us to use allowing us to pass those savings along to the customers.  I apologize again for the frustration, and I truly appreciate you sharing your concerns with us. We hope to have the opportunity to provide you with the excellent service you deserve on your next visit. If there is ever anything I can do to help, please don’t hesitate to reach out. Chris Short Service Director 908-782-6578

Ciocca Audi Volkswagen Porsche of Flemington responded

Knowing that your service was completed on schedule and that your Audi Q7 is running perfectly means a lot to our service team. We’re glad we could help get you back on the road smoothly.