Christina Serafin | Page 3

Ciocca Audi Volkswagen Porsche of Flemington responded

Thank you, John, for sharing your feedback. I sincerely apologize for the longer-than-expected wait due to the scheduling issue, but I'm glad Christina was able to assist you with an emergency loaner vehicle and help make the situation more manageable. It sounds like she went above and beyond to make sure you weren't inconvenienced any more than necessary which is all I can ask when issues arise. We also appreciate your comments regarding our maintenance recommendations and pricing. I understand that routine maintenance should provide clear value, and we’re sorry to hear that our pricing did not meet your expectations. I’ll share it with our team as we continue to improve the customer experience. Thank you again for choosing us and again I'm happy to hear that Christina took such great care of you even when a hiccup occurred from the outside scheduling team.

Ciocca Audi Volkswagen Porsche of Flemington responded

Your praise for our team’s timely and professional approach highlights the standard we aim to uphold. Christina and our service team appreciate your trust during the service on your Audi Q8.

Ciocca Audi Volkswagen Porsche of Flemington responded

Thank you for this great review, Steve! We're happy to hear that your visit to our location went as expected and you were given excellent customer service by our team. Thank you for trusting Audi Flemington and we look forward to seeing you next time!

Ciocca Audi Volkswagen Porsche of Flemington responded

We are very happy to have provided you with such a positive experience! Christina and our team sincerely value your business and look forward to your next visit.

Ciocca Audi Volkswagen Porsche of Flemington responded

Knowing that Anthony’s expertise and friendly approach stood out to you during the service on your Volkswagen Beetle is rewarding. Your recommendation means a lot to our service department.

Ciocca Audi Volkswagen Porsche of Flemington responded

It’s wonderful to hear from a customer who’s relied on our team through the years. We’re glad Christina’s attentiveness and updates have met your expectations, and that our service department provided reliable care for your Audi Q5. Thank you for your ongoing trust.

Ciocca Audi Volkswagen Porsche of Flemington responded

We’re glad our team could assist you and that our service technicians addressed your questions and provided reliable service on your Audi. Thank you for rating us so highly. We look forward to helping with any future service needs.

Ciocca Audi Volkswagen Porsche of Flemington responded

Thank you for sharing your experience with our service department. We’re thrilled that Christina’s patience and the service tech’s informative video answered all your questions about your Audi Q5 and that our friendly team made your visit enjoyable. We look forward to assisting you again.

Ciocca Audi Volkswagen Porsche of Flemington responded

Knowing that Christina’s expertise and support have earned your trust truly delights us. We’re proud she can make every visit feel honest and personal. Thanks for letting us care for your Audi, and we look forward to seeing you again.

Ciocca Audi Volkswagen Porsche of Flemington responded

Thank you so much for taking the time to leave us this 5 star review. We apologize that we did not have a loaner car available for you.