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Christina Thomas

Overview Reviews (88) Inventory (253)

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Christina Thomas

Service Advisor

Lou Sobh Honda

1105 Buford Rd
Cumming, GA 30041

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4.9

88 Reviews

Overview Reviews (88) Inventory (253)

Dealership Experience

11 mos

Industry Experience

34 yrs, 1 mo

4.9

88 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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88 Reviews of Christina Thomas

September 10, 2026

Dealership Rating

Employee Rating

Efficient, made sure I did not get unnecessary work done. Christina was polite, professional and made me feel like my car was in good hands. Christina was polite, professional and made me feel like my car was in good hands. More

by Widgetwolfe

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Christina Thomas

September 10, 2026

Dealership Rating

Employee Rating

Received service I requested. Ms. Thomas was very professional. Scheduled my vehicle for follow up service later this month. Ms. Thomas was very professional. Scheduled my vehicle for follow up service later this month. More

by ASTAMPS04

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Christina Thomas

September 07, 2026

Dealership Rating

Employee Rating

Fast service, good communication Pricing was a bit high but rapid service factory service was excellent but rapid service factory service was excellent More

by MINGO556

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Christina Thomas

Sep 09, 2026 -

Lou Sobh Honda responded

Thank you for the review! We’re glad to hear that Christina and our service team provided you with fast communication and excellent service. We also appreciate your feedback regarding pricing. If you’d like to discuss your visit further, please reach out to our Service Manager, Heather Cullen, at hcullen@lousobhhonda.com or 678-679-7286. We value your feedback and appreciate you choosing Lou Sobh Honda!

August 28, 2026

Dealership Rating

Employee Rating

The service writer Cristina kept me informed of my service and additional service that was needed. I liked that! She was very professional! service and additional service that was needed. I liked that! She was very professional! More

by Kathy

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 31, 2026 -

Lou Sobh Honda responded

Thank you for the wonderful feedback, Kathy! We’re so glad Christina kept you informed throughout your visit and made sure you understood what your vehicle needed. Clear communication and professional service are important to us, and we’ll be sure to share your kind words with Christina!

August 27, 2026

Dealership Rating

Employee Rating

Great customer service! Everyone is always very helpful. In a world where customer service seems to be lost, I appreciate Lou Honda’s desire to help customers have a pleasan Everyone is always very helpful. In a world where customer service seems to be lost, I appreciate Lou Honda’s desire to help customers have a pleasant experience. More

by jjwashington41

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 31, 2026 -

Lou Sobh Honda responded

Thank you for the wonderful review! We’re grateful to hear that our team continues to provide the level of service you expect from Lou Sobh Honda. We truly appreciate your trust and your support!

August 26, 2026

Dealership Rating

Employee Rating

Love Lou Sobh! Very attentive in the service department! Heather Cullen is the best service manager! Very attentive in the service department! Heather Cullen is the best service manager! More

by kjhoward

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Christina Thomas

Aug 31, 2026 -

Lou Sobh Honda responded

Thank you for the wonderful review! We’re so glad Christina and our service team have continued to provide you with attentive care. We truly appreciate your support of Lou Sobh Honda, and we’ll be sure to share your kind words with Heather and Christina!

August 24, 2026

Dealership Rating

Employee Rating

Christina and her coworkers were professional, knowledgeable, friendly and efficient. May me feel welcome as a consumer. knowledgeable, friendly and efficient. May me feel welcome as a consumer. More

by GEISENBERG

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Christina Thomas

Sep 01, 2026 -

Lou Sobh Honda responded

Thank you for the wonderful feedback! We’re glad Christina and the team made you feel welcome and provided the professional, friendly service we strive for. We truly appreciate you choosing Lou Sobh Honda!

August 12, 2026

Dealership Rating

Employee Rating

Service was great, but the link to view the status of my vehicle wasn't working properly, so I had to send a couple of texts to find out when my vehicle would be ready for pickup. vehicle wasn't working properly, so I had to send a couple of texts to find out when my vehicle would be ready for pickup. More

by str8shooter618

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Christina Thomas

Aug 20, 2026 -

Lou Sobh Honda responded

Thank you for your feedback! We’re glad to hear you had a great service experience overall. We apologize for the issue with the vehicle status link and understand how frustrating it can be when communication tools do not work as expected. We appreciate you bringing this to our attention!

August 12, 2026

Dealership Rating

Employee Rating

by str8shooter618

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Christina Thomas

Aug 20, 2026 -

Lou Sobh Honda responded

July 31, 2026

Dealership Rating

Employee Rating

Terrible service and not willing to listen to customer questions. Taking for granted that the customer is dumb. questions. Taking for granted that the customer is dumb. More

by morhemtulla

Verified Customer

Recommend Dealer

Other Employees Tagged: Christina Thomas

Jul 31, 2026 -

Lou Sobh Honda responded

I am sorry to learn about your experience and understand your frustration. Our goal is always to listen carefully, provide thorough explanations, and ensure our customers feel confident in the information they receive. It is disappointing to hear that we fell short of that goal during your visit. I would welcome the opportunity to discuss your concerns directly and work toward a resolution. Please reach out to me so that I can better understand the situation and assist you. David Wikle 678-679-7278

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