Christina Thomas

Lou Sobh Honda responded

Thank you for the wonderful review! We're thrilled to hear that Christina provided excellent communication, answered all of your questions, and kept you informed throughout your visit. We'll be sure to share your kind words with her. We appreciate your trust in Lou Sobh Honda and look forward to seeing you again!

Lou Sobh Honda responded

Hello Sashi, thank you for sharing your feedback. We take all customer concerns seriously and strictly adhere to honest service recommendations. According to our digital vehicle inspection and service history records, a transmission flush was never performed or billed at our location, or has any record of being done at any Honda facility or aftermarket facility that submits records to Carfax. Our team recommends services based strictly on the current visible condition of the fluid (when able to see the fluid) and manufacturer mileage intervals to ensure your vehicle's safety. We always provide transparent inspections so you can see exactly why a service is suggested. Since we have already discussed this matter with you directly, we stand by the accuracy of our records and our team's integrity. If you have documentation from the other facility, we would be glad to review it for your peace of mind.

Lou Sobh Honda responded

Thank you for your feedback and for choosing Lou Sobh Honda. We're glad to hear everything else about your visit went well. We also appreciate your suggestion regarding the service floor mat. Customer feedback like yours helps us improve the little details that make a difference, and we'll be sure to share your comments with our team. We look forward to serving you again in the future.

Lou Sobh Honda responded

Thank you for your feedback! We’re glad to hear your service was completed in a timely manner and met your expectations. We appreciate your support and thank you for choosing Lou Sobh Honda!

Lou Sobh Honda responded

Thank you for the great feedback! We’re glad you enjoyed our comfortable waiting area and had an efficient and professional experience with our team. We truly appreciate your recommendation and support of Lou Sobh Honda!

Lou Sobh Honda responded

Thank you for the great review! We’re glad your service experience was quick and efficient and that everything was taken care of during your visit. We appreciate you choosing Lou Sobh Honda!

Lou Sobh Honda responded

Thank you for your kind words and continued support! We’re so happy to hear you’ve had great experiences with Heather and Christina. We truly appreciate you being part of the Lou Sobh Honda family!

Lou Sobh Honda responded

Hi beckyrexnuckols, thank you for sharing your feedback. We sincerely apologize for the lack of communication and the long wait you experienced; this is not the level of service we strive for. Regarding the pricing, we are glad we were able to honor the original quote once the mistake was brought to our attention, as we always want to be fair. We have also used your experience as a coaching moment for our service advisor to ensure better communication moving forward. We would love the chance to provide you with the 5-star experience you deserve during your next visit. Please reach out to management at your earliest convenience to help rectify this situation.

Lou Sobh Honda responded

Thank you for your feedback! We’re happy to hear our service team made you feel comfortable and provided a knowledgeable and friendly experience. We appreciate your support!