Christina Thomas

Lou Sobh Honda responded

Thank you for taking the time to share your feedback. We appreciate your business and your recommendation of our dealership. I am sorry to hear that you felt pressured to complete a repair during your visit. That is certainly not the experience we want any of our guests to have. Our goal is to provide recommendations based on the condition of the vehicle and allow our customers to make the decision that best fits their needs, schedule, and budget. We understand that not every recommended service can be completed on the same day, and we apologize if our communication made you feel otherwise. Your feedback is valuable and serves as an important reminder for us to ensure our recommendations are presented in a way that is informative and helpful, never uncomfortable. Thank you again for bringing this to our attention. We appreciate the opportunity to serve you and hope to provide you with a better experience on your next visit. Sincerely, Heather Cullen Service Manager Lou Sobh Honda

Lou Sobh Honda responded

Thank you for the great feedback! We’re glad you always feel welcomed and that our team keeps you informed throughout your service visit. We’ll be sure to share your kind words with Christina!

Lou Sobh Honda responded

Thank you for sharing your feedback. We’re sorry there was a miscommunication when your vehicle was ready. We appreciate you bringing this to our attention and will use your feedback to improve the experience for our customers. We hope to provide a smoother visit next time.

Lou Sobh Honda responded

Thank you for your continued trust in Lou Sobh Honda! We’re glad we could get you in quickly, take care of your vehicle, and provide helpful recommendations for future visits. We truly appreciate your business!

Lou Sobh Honda responded

Thank you for the great review, Manjunath! We’re so glad Christina continues to take great care of you and make each visit as easy as possible. We truly appreciate your continued trust in Christina and Lou Sobh Honda!

Lou Sobh Honda responded

Thank you for the great review, Manjunath! We’re so glad Christina continues to take great care of you and make each visit as easy as possible. We truly appreciate your continued trust in Christina and Lou Sobh Honda!

Lou Sobh Honda responded

Thank you for being part of the Lou Sobh Honda family for more than 10 years! We are incredibly grateful for your continued trust in both our sales and service teams. Knowing that you have consistently received the level of service you expect means a lot to all of us. Thank you for continuing to choose Lou Sobh Honda!

Lou Sobh Honda responded

Thank you for the great review! We are so glad Christina made you feel welcome and took the time to help with your concerns. Providing helpful and personable service is what we strive for every day. We truly appreciate you choosing Lou Sobh Honda!

Lou Sobh Honda responded

Thank you for the wonderful review! We are glad Christina made your visit efficient and helped you feel confident that your vehicle was in good hands. We truly appreciate you trusting Lou Sobh Honda with your service!

Lou Sobh Honda responded

Thank you for the great review! We are glad Christina took care of everything you needed and made sure your follow up service was scheduled. We truly appreciate you choosing Lou Sobh Honda!