Christina Turner

The car works great now. But, there are some concerns. When I dropped of my car on a Monday, I used the clearly marked key drop, the evening before my appointment,I dro But, there are some concerns. When I dropped of my car on a Monday, I used the clearly marked key drop, the evening before my appointment,I dropped off about 6:30 PM in the drop box for a 7:15 AM appointment forTuesday And after filling out the form on the envelope with the provided pen (nice touch I thought)., I was confident I would get service in a professional and speedy manner. However that was not the case. I called the dealership before 10:00 the day that the appointment was for and was told that my appointment was confirmed. But I got a text message about an hour later that my appointment was missed, So I called again. But, when I called again, the dealership did not have a record of my car being in the service department,, because they finally checked the key box, though ongoing renovations, that they were no longer using the key box. They finally looked in the key box and finally found my car A half of a day wasted, they finally took my car and called me with the details. It was agreed to fix the most urgent issues with the car, and I thought that would be enough. It was now Tuesday, and I would wait to see what would happen, Later that Tuesday, I got a call frin the tech, and he informed me that my car would be ready by the following Thursday or, Friday. I waited till about 1:00PM Friday afternoon untilI I called again, and I got into contact with another tech who told me he would pass the message on to the tech that was working on my car. I waited that Friday and that Saturday when service was open, but by Monday, no response. I had to call again Monday afternoon, and talked to the tech (which I had spoken to last week), who told me that the parts were suddenly delayed and that I needed to wait. Well, early Wednesday morning I got the call that my car was ready. I picked up the car, after about $1500 in fixes, was ready, My car drives much better after the fix, so the skills of my tech were there, but the communication between the customer and the tech needs a lot of work. In the end, Spitzer Hyundai Cleveland has a lot of appointments available, you are gonna have to call them a lot, like a full time jjob to get these busters working on the job.and getting your car back to being drivable. More

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Service was very good. Staff is very customer friendly and efficient. I appreciated the courtesy. Staff is very customer friendly and efficient. I appreciated the courtesy. More

by pjjohnson1321 Verified Customer Verified Customer

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There has been Great customer service each and every time we’ve worked with these guys. Thank you! we’ve worked with these guys. Thank you! More

by Wrightlarenz22 Verified Customer Verified Customer

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Very courteous and timely with work. Make sure a customer is satisfied. Good service! Kudos Make sure a customer is satisfied. Good service! Kudos More

by ijmarsha Verified Customer Verified Customer

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The say here is the best, from sales to service this staff really goes the extra mile for me. Thanks staff really goes the extra mile for me. Thanks More

by stephanldoss Verified Customer Verified Customer

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