Christine Griswold
Christine Griswold at INFINITI Of Orland Park

Christine Griswold

Service Advisor

INFINITI Of Orland Park

8550 W 159th Street
Orland Park, IL 60462

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4.5
91 Reviews
4.5

91 Reviews

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91 Reviews of Christine Griswold

December 28, 2025

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Employee Rating

The staff was amazing it was a bit expensive but the job got done right! More

by HCANO
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Cescato, LaToya Tenton

Dec 29, 2025

INFINITI Of Orland Park responded

Thank you for your feedback! We’re glad our team provided excellent service and got the job done right. We appreciate your honesty regarding pricing and value your trust in us. Best Wishes, INFINITI Of Orland Park

December 22, 2025

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He was very helpful and kind. Thank you for everything. I appreciate it and look forward to working with him again. More

by evaml1022
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mike Cescato, LaToya Tenton

Dec 22, 2025

INFINITI Of Orland Park responded

Thank you for your kind words! We’re glad he was helpful and made your experience positive. We look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park

December 17, 2025

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My service advisor Mike, was amazing. He explained everything and kept m e updated on the progress of my service. My car was returned to me clean. Thank you, Infiniti of Orland. More

by DEBYANN1A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Cescato, LaToya Tenton

Dec 17, 2025

INFINITI Of Orland Park responded

Thank you for the great feedback! We’re glad to hear Mike provided clear communication, kept you updated throughout your service, and returned your vehicle clean. We truly appreciate your support and look forward to seeing you again. Best Wishes, INFINITI Of Orland Park

December 07, 2025

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Christine was courteous and polite. Only suggestion is to add home baked cookies and coffee/tea/soda like BMW has in their waiting area. Make the area more inviting rather than cafeteri More

by SUB-2000
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Recommend Dealer
Yes
Dec 08, 2025

INFINITI Of Orland Park responded

Thank you for sharing your feedback! We’re glad to hear Christine was courteous and polite. We also appreciate your suggestions about enhancing the waiting area—adding fresh refreshments and creating a more inviting atmosphere are great ideas, and we’ll be sure to pass them along to our team. Your input helps us continue improving the experience for all our guests. Best Wishes, INFINITI Of Orland Park

November 30, 2025

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Mike is fantastic! He is knowledgeable, kind, helpful and friendly. I appreciate his help and listen to his advice on how to maintain and service my car. Happy he is on More

by evaml1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Cescato, LaToya Tenton , Kerrie Garrison

Dec 01, 2025

INFINITI Of Orland Park responded

Thank you for the wonderful feedback! We’re thrilled to hear Mike took great care of you. His knowledge and kindness make him an incredible asset to our team. We truly appreciate your trust and look forward to serving you again! Best Wishes,. INFINITI Of Orland Park

November 26, 2025

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Always great customer service with knowledgeable staff members anytime that I've brought my vehicle in More

by RODNEYBROOKS6516
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Recommend Dealer
Yes

Other Employees Tagged: Alex

Nov 26, 2025

INFINITI Of Orland Park responded

Thank you for your continued trust! We’re glad to hear our team provides great service every time you visit. We appreciate you choosing us! Best Wishes, INFINITI Of Orland Park

November 26, 2025

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Work on my vehicle was good. Wait time way too long. I waited over 2 hours for an oil change and tire rotation. Customer service was very poor. Infiniti is a premium brand. I More

by drd428
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Cescato, LaToya Tenton , Kerrie Garrison

Nov 28, 2025

INFINITI Of Orland Park responded

Thank you for your feedback. We’re glad the work on your vehicle was completed, but we’re truly sorry for the long wait time and the service experience you described. That’s not the level of care we aim to provide, especially for a premium brand. We appreciate you bringing this to our attention and will address it with our team to ensure a better experience moving forward. Best Wishes, INFINITI Of Orland Park

November 20, 2025

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I’m very disappointed with the follow-up after my purchase. The engine light came on a week after buying the car. After speaking with my salesman, I brought it in and was told it was a simple EV sens More

by GINA.MUHAMMAD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Nov 20, 2025

INFINITI Of Orland Park responded

Thank you for sharing this feedback, and we sincerely apologize for the inconvenience you’ve experienced. The miscommunication regarding the appointment and warranty process should not have happened, and we understand how frustrating it was to make multiple visits without resolution. Our management team will be reviewing this with both sales and service so we can address it properly and follow up with you directly. We appreciate your patience and the opportunity to make this right. Best Wishes, INFINITI Of Orland Park

October 22, 2025

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Christine showed exceptional customer service. She was able to get me a rental car and the repairs i needed done in a timely manner More

by THOMASPATRICK2
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Recommend Dealer
Yes
Oct 23, 2025

INFINITI Of Orland Park responded

Thank you for your feedback! We're glad Christine provided excellent service and got everything handled quickly. We appreciate your business! Best Wishes, INFINITI Of Orland Park

October 20, 2025

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Friendly, professional, informative, organized, efficient, welcoming, clean, and timely. The staff was very knowledgeable about my vehicle and applied their knowledge to make my experience pleasant More

by HUMBLED1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brian Coster

Oct 20, 2025

INFINITI Of Orland Park responded

Thank you for your kind words! We’re glad our knowledgeable and professional team made your experience pleasant. We appreciate your feedback! Best Wishes, INFINITI Of Orland Park

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