Christine Griswold
Christine Griswold at INFINITI Of Orland Park

Christine Griswold | Page 10

Service Advisor

INFINITI Of Orland Park

8550 W 159th Street
Orland Park, IL 60462

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4.5
101 Reviews
4.5

101 Reviews

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101 Reviews of Christine Griswold

August 18, 2024

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Employee Rating

The staff are extremely professional. The waiting area is very clean and I really enjoyed their hot beverage center. In addition I really appreciate the real time text updates. I always r More

by TINAHINTON33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2024

INFINITI Of Orland Park responded

Thank you for your kind words! We’re delighted to hear that you find our staff professional and our waiting area clean and enjoyable. We’re also glad that you appreciate the hot beverage center and real-time text updates. Providing excellent service is our top priority, and we’re thrilled to know we consistently meet your expectations. We look forward to serving you again! Best wishes, INFINITI Of Orland Park

August 16, 2024

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I am always impressed with the impeccable service I receive from customer service and the service department. The waiting area is always clean and the hot chocolate is awesome! I love the new machine. More

by KNOXIE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Cescato , Kerrie Garrison, LaToya Tenton

Sep 12, 2024

INFINITI Of Orland Park responded

Thank you for your fantastic feedback! We’re thrilled to hear that our customer service and service department continue to impress you. It’s great to know you enjoy our clean waiting area and the hot chocolate from the new machine. We appreciate your support and look forward to your next visit! Best Wishes, INFINITI Of Orland Park

August 13, 2024

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They are helpful and with good vibes, friendly caring making sure you are satisfy they exercise great patients with you, thanks. More

by HARRIS5141
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Cescato , Kerrie Garrison, LaToya Tenton, CHUCK TECHNICIAN IS OF GREAT CLASS

Sep 05, 2024

INFINITI Of Orland Park responded

Thank you for the kind words! We’re delighted to hear that our team provided helpful, friendly, and patient service. Your satisfaction is our priority, and we appreciate your positive feedback. If you need anything else, just let us know! Best Wishes, INFINITI Of Orland Park

August 04, 2024

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Very helpful and understanding of my situation. They kept me up to day with anything going on in current time on my car More

by CMBOWD13
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Mike Cescato , Kerrie Garrison, LaToya Tenton

Aug 09, 2024

INFINITI Of Orland Park responded

Thank you for your feedback! We’re glad to hear that our team was helpful and understanding of your situation. Keeping you informed in real-time about your car’s status is a priority for us, and we’re pleased that it made a difference in your experience. If you need anything else, we’re here to help. Thanks for choosing us! Best Wishes, INFINITI Of Orland Park

August 04, 2024

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Brought my vehicle here due to whining noise when accelerating. The mechanic was able to pinpoint the issue from the test drive. I would recommend anyone and everyone with an Infiniti to bring their More

by Sal Pino
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Cescato , Kerrie Garrison, Mimi Nofal, LaToya Tenton, Chuck and Saul (mechanics) 10/10

Aug 09, 2024

INFINITI Of Orland Park responded

Thank you for your fantastic review! We’re delighted to hear that our mechanic was able to accurately diagnose the whining noise issue during the test drive. We truly appreciate your high recommendation and are thrilled to have earned a 10/10 from you. Your satisfaction is our top priority, and we look forward to providing excellent service for you and anyone you refer in the future. Thanks again for choosing us! Best Wishes, INFINITI Of Orland Park

July 26, 2024

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I was pleased overall but it just took longer than I was expecting. I'm satisfied. More

by KLDORRIS1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Cescato , Kerrie Garrison, LaToya Tenton, Ahmad

Aug 09, 2024

INFINITI Of Orland Park responded

Thank you for your feedback! We’re pleased to hear that you’re satisfied with the service overall. We apologize for the longer wait time and appreciate your patience. If you have any further concerns or need assistance, please don’t hesitate to reach out. Thank you for choosing us! Best Wishes, INFINITI Of Orland Park

July 26, 2024

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Great service! Mike is always informative and proactive when it comes to the care of my vehicle. More

by SFISHERB
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Cescato , Kerrie Garrison, LaToya Tenton

Aug 09, 2024

INFINITI Of Orland Park responded

Thank you for your kind words! We’re glad to hear that Mike consistently provides informative and proactive care for your vehicle. Our team takes pride in ensuring the best service possible, and it’s wonderful to know that Mike’s efforts have made a positive impact. We look forward to continuing to serve you in the future! Best Wishes, INFINITI Of Orland Park

July 20, 2024

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Employee Rating

Great service from the 2 ladies at the service desk! They took the time to answer all my questions and my car was cleaned very well. The one complaint I have is that my car was returned to me with the c More

by JAVAMMUSIC
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kerrie Garrison, LaToya Tenton

Aug 09, 2024

INFINITI Of Orland Park responded

Thank you for your feedback! We’re delighted to hear that you received great service from the team at the service desk and that your car was cleaned well. We apologize for the inconvenience regarding the climate control, mirrors, and seat positions. We understand how important it is to have your vehicle returned just the way you left it. We’ll make sure to address this with our team to ensure it doesn’t happen again. Thank you for bringing this to our attention, and we look forward to serving you better in the future. Best Wishes, INFINITI Of Orland Park

June 30, 2024

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I appreciate the loaner vehicle really help me out. While , my car was being serviced and the communication was great. I will recommend infinity two my family in Friends . Thanks again. More

by SHERRYW414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Cescato , Kerrie Garrison, LaToya Tenton

Jul 03, 2024

INFINITI Of Orland Park responded

Thank you for your feedback! We're glad the loaner vehicle was helpful and that you had a positive communication experience while your car was being serviced. Your recommendation means a lot to us. If there's anything else we can do for you or your friends and family, please let us know. Thanks again! Best Wishes, INFINITI Of Orland Park

June 29, 2024

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Employee Rating

I always receive quality customer service at Infiniti of Orland. This is my ‘go-to’ location. More

by TREKELLYEGARY25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Cescato , Kerrie Garrison, LaToya Tenton, Terry Lewis

Jul 03, 2024

INFINITI Of Orland Park responded

That's fantastic to hear! We're honored to be your trusted choice for quality customer service! Thank you for your loyalty and for choosing us as your 'go-to' location. We look forward to continuing to serve you! Best Wishes, INFINITI Of Orland Park

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