Christine Tonelli | Page 2

Mike is definitely the best worker at McGrath. He wouldn’t let me leave until I found the car I was comfortable with. With the help of Jorgina, they made sure I was good in every way possible with He wouldn’t let me leave until I found the car I was comfortable with. With the help of Jorgina, they made sure I was good in every way possible with my decision. Thanks you guys!!!! More

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I had to tow my car here because my engine light was on. Since I knew I didn’t have an appointment, it was going to take a bit longer. My service advisor, Christine, was super helpful and kept me updated as Since I knew I didn’t have an appointment, it was going to take a bit longer. My service advisor, Christine, was super helpful and kept me updated as much as possible. She was amazing and super patient with me. She made herself available to me through phone and text. More

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Christine was welcoming and informative of the process. I can in for a recall and repair on my lift gate. They handled my transportation back and forth and were able to complete everything in a timely man I can in for a recall and repair on my lift gate. They handled my transportation back and forth and were able to complete everything in a timely manner. Very pleased with my experience. More

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Amazing service. Powerful teamwork. Clean and fast. Love the environment. They give more information and recommendations about what vehicle needs Powerful teamwork. Clean and fast. Love the environment. They give more information and recommendations about what vehicle needs More

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Horrible communication, no sense of urgency for the customer, no courtesy of anything from them not sure if they know the sense or meaning. customer, no courtesy of anything from them not sure if they know the sense or meaning. More

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I had taken my 2014 Hyundai Elantra in for an engine stalling issue on June 14, 2022. I planned on using the extended warranty I bought to cover the cost of the repairs as I had just bought the car in D stalling issue on June 14, 2022. I planned on using the extended warranty I bought to cover the cost of the repairs as I had just bought the car in December of 2021. I was told warranties take a bit of extra time because of the approval process and was given a week to 2 weeks estimate to hear back from them about warranty approval. After a week and a half I was told that I needed my CVVT system replaced and a few other maintenance repairs. I had to tell them again that I was using my warranty to cover the repairs. My warranty company wasn’t contacted for an entire month after giving them my car, which I use for work and no loaner was provided. When they finally were contacted it took another month to have my claim approved and upon calling my warranty company was told McGrath and my service tech had been very unresponsive during the inspection process. After 2 months of not having my car for work, I finally get it back and it is having the exact same issue. My case was treated with no care or urgency and has put me even deeper into financial struggles. I couldn’t imagine recommending this place to anyone I’m extremely frustrated and disappointed with the service I received. I’ve tried to contact my service tech but they have been unresponsive, as they have been through this entire process. More

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An oil change even with an appointment and arriving before time should not take 3 hours... With people why make appointment slots not fair at all for a long time customer before time should not take 3 hours... With people why make appointment slots not fair at all for a long time customer More

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As always the people there are very nice and knowledgeable about service that’s why I come back all the time. Thank you. knowledgeable about service that’s why I come back all the time. Thank you. More

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Great place, I both bought a car here and do service as well. It is always a good experience. well. It is always a good experience. More

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The service department employees are the best. Very professional and helpful. Took great care with my vehicle. Very professional and helpful. Took great care with my vehicle. More

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