Christine Tonelli | Page 2
Service Advisor
McGrath City Hyundai
6750 West Grand Avenue
Chicago, IL 60707
175 Reviews
Write a Review175 Reviews of Christine Tonelli
September 20, 2022
Horrible communication, no sense of urgency for the customer, no courtesy of anything from them not sure if they know the sense or meaning. customer, no courtesy of anything from them not sure if they know the sense or meaning. More
Other Employees Tagged: Eddie Vellega , David Bushy
September 06, 2022
I had taken my 2014 Hyundai Elantra in for an engine stalling issue on June 14, 2022. I planned on using the extended warranty I bought to cover the cost of the repairs as I had just bought the car in D stalling issue on June 14, 2022. I planned on using the extended warranty I bought to cover the cost of the repairs as I had just bought the car in December of 2021. I was told warranties take a bit of extra time because of the approval process and was given a week to 2 weeks estimate to hear back from them about warranty approval. After a week and a half I was told that I needed my CVVT system replaced and a few other maintenance repairs. I had to tell them again that I was using my warranty to cover the repairs. My warranty company wasn’t contacted for an entire month after giving them my car, which I use for work and no loaner was provided. When they finally were contacted it took another month to have my claim approved and upon calling my warranty company was told McGrath and my service tech had been very unresponsive during the inspection process. After 2 months of not having my car for work, I finally get it back and it is having the exact same issue. My case was treated with no care or urgency and has put me even deeper into financial struggles. I couldn’t imagine recommending this place to anyone I’m extremely frustrated and disappointed with the service I received. I’ve tried to contact my service tech but they have been unresponsive, as they have been through this entire process. More
June 25, 2022
An oil change even with an appointment and arriving before time should not take 3 hours... With people why make appointment slots not fair at all for a long time customer before time should not take 3 hours... With people why make appointment slots not fair at all for a long time customer More
June 16, 2022
Great place, I both bought a car here and do service as well. It is always a good experience. well. It is always a good experience. More
Other Employees Tagged: Eddie Vellega
May 19, 2022
The service department employees are the best. Very professional and helpful. Took great care with my vehicle. Very professional and helpful. Took great care with my vehicle. More
Other Employees Tagged: Eddie Vellega
April 30, 2022
It was WORTH the wait…My Vehicle 🚗 rides like it’s New! !! Awesome Job! Thank You! !! Awesome Job! Thank You! More
Other Employees Tagged: Eddie Vellega
April 28, 2022
Always a pleasant experience, speedy service with a smile thank you .nothing else left to say thank you .nothing else left to say More
Other Employees Tagged: Eddie Vellega
March 11, 2022
Friendly, the car was taken care and on time, I Had to make an appointment for that. make an appointment for that. More
Other Employees Tagged: Eddie Vellega