Christopher Blanco | Page 65

For 2 years while under warranty I went to Bayside dealership where I bought and serviced my car and they told me that there was not problem with the roof.I came to Rallye BMW and you gave me an appoi dealership where I bought and serviced my car and they told me that there was not problem with the roof.I came to Rallye BMW and you gave me an appointment immediately and fixed the problem in less then an hour.I am very happy and I will recommend Rallye of Westbury to everybody. More

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I have just picked up my 5th BMW and have just ordered my 6th BMW from Rallye. The only reason I would recommend Rallye is my loyalty to George Javier who I have dealt with for years. As far as my last few 6th BMW from Rallye. The only reason I would recommend Rallye is my loyalty to George Javier who I have dealt with for years. As far as my last few visits for service goes the experience was less then what I had come to expect from Rallye in the past. Now I am not writing this to bash anyone as I am leaving the names out but I have had my 2008 X5 in the service department 3 to 4 times over the past 8 months or so for the basic same reason, noise in the front end. The first trip they changed a wheel bearing. This naturally did not fix the issue. Second trip they changed the wheel bearing on the other side of the car. Still did not fix the issue. Now this past visit the service rep comes out and says that I need tires and an alignment. The rep (Who I know is the highest grossing for the service department) was nice enough but who is he to determine what is wrong with the car? I also requested to have the rear wiper blade changed at the time and was given a bit of a hard time. I ended up getting my car back with the wiper blades replaced and told that they removed debris from the front end which was causing the noise. Naturally to my disappointment the problem still exists and leaves me totally frustrated. I feel as if the problem was addressed properly from the beginning I would not be in need for front tires or an alignment. This X5 has 24,600 miles on it there should be no reason for either. It also leaves me to believe that there are certain reps in the service department that are either trying to bang you over the head with charges or they have their hand out looking for something as if they are doing you a favor. I am just extremely disappointed and will more then likely forward this directly to BMW as I feel they should know about my experinces and how this was never made right and is just trying to be covered up with notes after the fact. More

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