I have been a customer since 1990 and I can truly state
that the service team is probably the best in the country. They always have a smile and listen to any complaints/concerns I may have over the years w
that the service team is probably the best in the country. They always have a smile and listen to any complaints/concerns I may have over the years with my Acura 2008 TL. I highly recommend this dealership's Service Department !
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by aristidessmith
Apr 07, 2022 -
Arlington Acura in Palatine responded
Thank you and your family for servicing with us. the kudos are well appreciated.
Chris in service did a really good job of analyzing our
car's problems and then fixing them. Thanks!
car's problems and then fixing them. Thanks!
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by JWARE0
Verified Customer
Verified Customer
Apr 04, 2022 -
Arlington Acura in Palatine responded
Thank you so much for your kind words for Chris, and for taking the time to leave us this wonderful feedback!
Good services friendly people took one hour for the oil
change and tire rotation so was good
change and tire rotation so was good
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by QUINDIO75
Verified Customer
Verified Customer
Apr 01, 2022 -
Arlington Acura in Palatine responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
I agree waiting room there was a lot of passing traffic.
No hand sanitizer anywhere
No hand sanitizer anywhere
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by mjhilch
Verified Customer
Verified Customer
Mar 28, 2022 -
Arlington Acura in Palatine responded
Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!
The service department was very efficient and took care
of a problem that occurred with the suspension.
of a problem that occurred with the suspension.
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by jrgo645
Verified Customer
Verified Customer
Mar 24, 2022 -
Arlington Acura in Palatine responded
Thank you for taking the time to share your thoughts on working with Christopher and our team. We're glad to hear we delivered such a great experience!
The salesman was very professional and efficient.
The total process from start to end was very seamless and really no pressure. This is my 4th Acura MDX with this dealership because of the sales an
The total process from start to end was very seamless and really no pressure. This is my 4th Acura MDX with this dealership because of the sales and service teams.
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by peterli.3733
Verified Customer
Verified Customer
Mar 22, 2022 -
Arlington Acura in Palatine responded
Thanks for sharing your thoughts about your experience with Arlington Acura in Palatine. We appreciate your business, Peter, and hope to see you again soon!
Everyone was courteous.
I don’t like your waiting room. These too much traffic passing by
I don’t like your waiting room. These too much traffic passing by
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by DIANEROESKE
Verified Customer
Verified Customer
Mar 21, 2022 -
Arlington Acura in Palatine responded
Diane, We appreciate your business and our team looks forward to serving you again soon!
My service needs were explained, loaner car was given to
me and job was completed sooner than expected! Other than the huge expense of the needed service, I was extremely satisfied.
me and job was completed sooner than expected! Other than the huge expense of the needed service, I was extremely satisfied.
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by BASKETS4SALE
Verified Customer
Verified Customer
Mar 14, 2022 -
Arlington Acura in Palatine responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Chris is always nice and has excellent customer service.
They are good about accommodating schedules.
They are good about accommodating schedules.
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by janicecadieux
Verified Customer
Verified Customer
Mar 14, 2022 -
Arlington Acura in Palatine responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Janice, and we are thrilled that you found your experience with Chris to be a positive one at Arlington Acura in Palatine. Please don't hesitate to reach out if you need anything else.
Prompt service.
Detailed and precise information. Detailed cost estimate. Timely notifications. Prompt delivery. Clean vehicle delivered
Detailed and precise information. Detailed cost estimate. Timely notifications. Prompt delivery. Clean vehicle delivered
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by Tom
Verified Customer
Verified Customer
Mar 11, 2022 -
Arlington Acura in Palatine responded
Thank you, Tom, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Arlington Acura in Palatine!