Customer sinc 1990.
Service is very expensive and I hate the credit charge but generally trust Mark and Chris to be honest about what is needed and service department si
Service is very expensive and I hate the credit charge but generally trust Mark and Chris to be honest about what is needed and service department since these guys here has been reliable. I have not directly dealt with the current service manager but was uneasy with the previous one. Before that Omar was great.
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by LENNYS9X
Verified Customer
Verified Customer
Service Price Transparency
Feb 01, 2023 -
Arlington Acura in Palatine responded
Thank you, Lenny! Chris and Mark appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Arlington Acura in Palatine.
Great Sales and Service experience with the folks at this
dealership. Definitely recommend anyone looking to purchase or service their vehicle to stop in.
dealership. Definitely recommend anyone looking to purchase or service their vehicle to stop in.
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by Nay Diaz
Verified Customer
Verified Customer
Service Price Transparency
Jan 16, 2023 -
Arlington Acura in Palatine responded
Nay, Thanks for sharing your thoughts about your experience with Arlington Acura in Palatine. We appreciate your business and hope to see you again soon!
We had a great experience and excellent professional
service from Mr. Clark and his team. He clearly explained the issues and my options.
service from Mr. Clark and his team. He clearly explained the issues and my options.
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by louwozniak
Verified Customer
Verified Customer
Service Price Transparency
Jan 11, 2023 -
Arlington Acura in Palatine responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Christopher and our team here at Arlington Acura in Palatine.
Friendly.
Knowledgeable. Worked with me to find a solution. Chris in service was great and Shane the technician was awesome.
Knowledgeable. Worked with me to find a solution. Chris in service was great and Shane the technician was awesome.
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by jwoell
Jan 08, 2023 -
Arlington Acura in Palatine responded
Thank you for taking the time to share your feedback with us. Christopher, Shane, and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
GOOD SERVICE FRIENDLY PEOPLE
EASY TO WORK WITH
THE EMPLOYEES OF ACURA DEALERSHIP
CHRIS CLARK HAS BEEN GOOD WORKER
THE EMPLOYEES OF ACURA DEALERSHIP
CHRIS CLARK HAS BEEN GOOD WORKER
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by NIA1231
Service Price Transparency
Jan 05, 2023 -
Arlington Acura in Palatine responded
Nia, Thanks for sharing your thoughts about your experience with Arlington Acura in Palatine. Christopher and our team appreciate your business and hope to see you again soon!
Jan 05, 2023 -
NIA1231 responded
THANKS FOR THE SERVICE
Chris is always great, the best service looks after each
customer. Kept me up to date.
customer. Kept me up to date.
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by russlubliner
Verified Customer
Verified Customer
Service Price Transparency
Jan 05, 2023 -
Arlington Acura in Palatine responded
Russ, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chris met your expectations. Thank you for choosing Arlington Acura in Palatine, we look forward to having you as a valued customer for many years to come!
My service guy Chris was personable, friendly &
professional. He asked any questions I had, came and let me know what was going on and what the cost would be. This was my first service on my new RD
professional. He asked any questions I had, came and let me know what was going on and what the cost would be. This was my first service on my new RDX. It was a great experience.
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by redheadmaw
Verified Customer
Verified Customer
Service Price Transparency
Jan 04, 2023 -
Arlington Acura in Palatine responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Arlington Acura in Palatine to be a positive one. Please don't hesitate to reach out if you need anything else.
Chris, as always, was great!
He explained everything in detail and kept me informed on how long it would take for my vehicle to be done.
He explained everything in detail and kept me informed on how long it would take for my vehicle to be done.
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by ayers711
Verified Customer
Verified Customer
Service Price Transparency
Jan 03, 2023 -
Arlington Acura in Palatine responded
Thanks for your review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Chris here at Arlington Acura in Palatine.
Service writer Chris was great.
He listened to my needs, provided clear answers as to what work needs to be done, very polite, and followed up with status as I waited. Great overall
He listened to my needs, provided clear answers as to what work needs to be done, very polite, and followed up with status as I waited. Great overall experience.
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by Jeff
Verified Customer
Verified Customer
Service Price Transparency
Jan 03, 2023 -
Arlington Acura in Palatine responded
Hello, Jeff! Thank you so much for your kind words, and for taking the time to leave Chris this wonderful feedback! We'll be sure to let him know.
Service department and work performed was excellent - as
always. However, when paying for my $95 oil change!!!! the receptionist slipped me a piece of paper stating customers are now being charged a 3.5% su
always. However, when paying for my $95 oil change!!!! the receptionist slipped me a piece of paper stating customers are now being charged a 3.5% surcharge for credit card payments. This filthy money grab is beyond disgusting. A $95 oil change is excessive enough, but surcharging this and real repair work is outrageous. This is predatory extortionism and borderline criminal. After 23+ years of die hard loyalty to the sales and service departments of Arlington Acura, they have forced me to explore alternative service and sales options over managements pure greed.
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by TSAUDIO
Verified Customer
Verified Customer
Service Price Transparency
Dec 30, 2022 -
Arlington Acura in Palatine responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Dec 30, 2022 -
TSAUDIO responded
The fact that Arlington Acura's only response to a 23+ year loyal customer's concern is a standardized & canned 'reply to all' quip only reinforces that they have zero interest in providing honest and sincere support to customers. Over the past 23 years they've contacted me religiously via USPS, email and phone. Suddenly when their hideous business practice of customer gouging is called out they need my contact information? Arm&aleg Acura management only cares about stealing from your wallet. Bob Rohrman is spinning in his grave as his legacy is being desecrated.
Dec 30, 2022 -
Arlington Acura in Palatine responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
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