Christopher Collyer
Christopher Collyer at Southwest Kia of Rockwall

Christopher Collyer

Finance

Southwest Kia of Rockwall

1790 I-30 Frontage Rd
Rockwall, TX 75087

4.5
34 Reviews
4.5

34 Reviews

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34 Reviews of Christopher Collyer

June 19, 2025

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Employee Rating

Horrible car buying experience! Nothing but lies and half truths. Very typical shady dealership? Please do yourself a favor and buy anywhere but here. More

by Dissatisfied Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jun 20, 2025

Southwest Kia of Rockwall responded

Hi, I'm truly sorry to hear that your experience with us did not meet expectations. This is not how we aim to do business, and I regret that we left you feeling misled. We value honesty and transparency in every customer interaction, and I’d appreciate the opportunity to understand more about what happened. If you're open to it, please reach out to me directly so we can address your concerns. Sincerely, Alexander Reese Sales Desk Manager alexanderreese@lithia.com

March 28, 2025

Dealership Rating
Employee Rating

This dealership is a scam! I purchased a car there. I agreed on numbers they provided me paperwork with the numbers that I agreed on then they made me sign everything electroni More

by kkimballb25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 14, 2025

Southwest Kia of Rockwall responded

I'm very sorry to hear about your continued frustration and that you haven't received a follow-up from our team. This is not the experience we ever want for our customers, and I want to personally ensure we review everything thoroughly and work toward a resolution. Please reach out to me directly at your earliest convenience so I can better understand the situation and see how we can assist moving forward. Sincerely, David Oden General Sales Manager davidoden@lithia.com

Apr 08, 2025

kkimballb25 responded

I haven’t received any correspondence from your facility whatsoever. You guys are well aware of what you’re doing at that location. I was provided a piece of paper to sign that had all of the Numbers that I agreed on and then you guys made me sign everything electronically and refused to give me any paperwork. I was told the paperwork would be Left in the car and when I called to say that it was not in the car, I was told that it would be emailed to me. My daughter had to drive up there and pick up the paperwork the following day. So conveniently for you guys, it took me two days to get the paperwork to only discover then that I was being charged $32,000 for a car that was priced at 18,000. And I have good credit. I’m sickened by this. It’s absolutely disgusting what you’re doing and I just want everyone to be aware. I hope this doesn’t happen to anyone else.

Apr 08, 2025

kkimballb25 responded

I haven’t received any correspondence from your facility whatsoever. You guys are well aware of what you’re doing at that location. I was provided a piece of paper to sign that had all of the Numbers that I agreed on and then you guys made me sign everything electronically and refused to give me any paperwork. I was told the paperwork would be Left in the car and when I called to say that it was not in the car, I was told that it would be emailed to me. My daughter had to drive up there and pick up the paperwork the following day. So conveniently for you guys, it took me two days to get the paperwork to only discover then that I was being charged $32,000 for a car that was priced at 18,000. And I have good credit. I’m sickened by this. It’s absolutely disgusting what you’re doing and I just want everyone to be aware. I hope this doesn’t happen to anyone else.

Apr 08, 2025

kkimballb25 responded

THIS DEALERSHIP IS A SCAM

February 11, 2025

Dealership Rating
Employee Rating

Easy to complete sale Malina was kind and courteous. Stewart was kind and patient with me More

by Rnlmcs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Queenie Sibley

Feb 11, 2025

Southwest Kia of Rockwall responded

Thank you for your review! We’re so glad to hear that Malina and Stewart provided you with excellent service and made your car-buying experience smooth and pleasant. We appreciate your business and look forward to assisting you again in the future!

January 15, 2025

Dealership Rating
Employee Rating

Very great staff answering all of my questions showing us everything about the car in detail More

by larrynugent1948
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Queenie Sibley

Jan 15, 2025

Southwest Kia of Rockwall responded

Thank you, Larry, for the kind words! We're thrilled our team at Rockwall Kia could provide you with a thorough and detailed experience. Enjoy your new car!

November 04, 2024

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Employee Rating

Great salesman and finance man. Both were very nice and friendly. Would definitely recommend to others More

by kdmitchell0804
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Nov 04, 2024

Southwest Kia of Rockwall responded

We're delighted to hear that our team at Rockwall Kia provided you with such a positive experience! Thank you for recommending us, and we look forward to assisting more wonderful customers like yourself.

October 27, 2024

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Employee Rating

Rockwall Kia provided a professional, friendly experience with attentive staff, transparent communication, and reliable service throughout. More

by alexander2262
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ethan Hatfield

Oct 28, 2024

Southwest Kia of Rockwall responded

Alexander, we're delighted to hear that you had a positive experience with our team at Rockwall Kia. Thank you for the kind words and support!

October 06, 2024

Dealership Rating
Employee Rating

Our sales guy Paulo Torres was amazing! He was very patient with my wife and let her test drive almost ever kind of vehicle on the lot, new and used lol. When she finally made up her mind P More

by Twt7575
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paulo Torres

Oct 07, 2024

Southwest Kia of Rockwall responded

Thank you for sharing your experience with us at Rockwall Kia! We're delighted to hear that Paulo and Chris provided such excellent service, making the process smooth and transparent. We appreciate your recommendation and look forward to welcoming you back in the future!

August 27, 2024

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Employee Rating

Christopher Collyer finance manager crook better check your paperwork good before you sign lot of hidden costs then won't return your call after you make final deal dealership just not good crooked More

by Bcotten47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Ethan Hatfield

Aug 28, 2024

Southwest Kia of Rockwall responded

This feedback is very concerning to receive. We strive for transparency and integrity in all our dealings, so it's disappointing to hear about your experience. Please reach out directly so we can address these issues and assist you further. Thank you Alex Reese General Sales Manager alexanderreese@lithia.com

Aug 29, 2024

Southwest Kia of Rockwall responded

Thank you for your follow-up. I want to assure you that we are committed to providing fully transparent sales transactions. We believe in clear communication and ensuring that all aspects of the deal are fully understood before anything is finalized. I apologize if there was any confusion or misunderstanding regarding your contract. Please reach out to me directly at your earliest convenience so that we can discuss this matter in detail and work towards a resolution. Your satisfaction is important to us, and we are here to assist you. Best regards, Alex Reese General Sales Manager alexanderreese@lithia.com

Aug 28, 2024

Bcotten47 responded

If it's truly concerning to you then why not take off the contract the three items that were snuck in there and sell me the vehicle for what it listed at not $7,000 more

Sep 06, 2024

Bcotten47 responded

That's what I thought no response and won't call me back knew you were just putting on a show. If anyone else has had this happen to them please respond to this message I need three people that this happened to you from this dealership.

August 25, 2024

Dealership Rating
Employee Rating

Absolutely the best sales and service around. I will purchase from southwest kia again! Thank you More

by tinantexas01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 26, 2024

Southwest Kia of Rockwall responded

Tina, thank you for the fantastic review! We’re thrilled to hear that you had the best sales and service experience with us and that you plan to purchase from Rockwall Kia again. We appreciate your support and look forward to assisting you next time at Rockwall Kia!

July 22, 2024

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Employee Rating

Dealership was very knowledgeable about what cars were in stock & found exactly what I wanted. Bailey & Marcus know everything about KIAS More

by terrieburson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 22, 2024

Southwest Kia of Rockwall responded

We're glad to hear Bailey and Marcus were able to help you find exactly what you wanted at Rockwall Kia! Thank you for the great feedback!

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