Christopher Graf | Page 3

I really like the dealership very much. The Manager Jordan is always willing to listen and take care of any problems. I think the Service Department needs more employees because it is very The Manager Jordan is always willing to listen and take care of any problems. I think the Service Department needs more employees because it is very slow. More

by barb0202 Verified Customer Verified Customer

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2020 Gladiator Writing this review is difficult for me, my experience was mostly good and I want to keep a positive relationship with the dealer since I’ll be having my vehicle serviced there. Sales sta my experience was mostly good and I want to keep a positive relationship with the dealer since I’ll be having my vehicle serviced there. Sales started as a 5 star ended maybe a 3. Chris Graf was good to deal with during the sale, follow up to get a tow bar removed didn’t happen. Several calls, emails and texts later, still no answer. It wasn’t till I called to speak to a manager when Chris answered the phone. Chris stated prior to delivery of the vehicle he would pick up the vehicle, have the work done and get me a ride back to the dealership. This didn’t happen either. Finance was 5 stars all the way, the process was quick and painless. A couple days after owning the vehicle the tire pressure warning came on, no big deal. Took the vehicle to a tire shop to get the pressure sensor repaired. Was told the tires were over seven years old, couldn’t be serviced due to being dry-rotted and unsafe. I then took the vehicle to the dealership to see what they said. Tire department and service people said the same thing, tires needed replaced. Apparently the safety inspection recommended the tires to be replaced, the sales team sent the vehicle out anyway. Service team: Ryan Swoll and Tommy Dusablon… 5 stars all the way. Ryan and Tommy worked to get the issues corrected, followed up on a few other concerns I had and got everything covered.. I spoke to the general manager, he apologized for what happened and said he would look into it. He explained it’s unusual for a five year old vehicle to go out to the customer without receiving new tires, let alone with seven year old tires. In the end, I’m grateful everything was made right, just aggravated having to waste my evenings, weekends and only days off, making several trips back and forth to the dealership and lack of concern from the sales team. More

by thman314 Verified Customer Verified Customer

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The experience was awful. They did a bait and switch. There was an salesman the interfered in our transaction (implied he was a manager) got loud and used profane and derogat They did a bait and switch. There was an salesman the interfered in our transaction (implied he was a manager) got loud and used profane and derogatory language. When the truck was picked up the next day it was not washed or detailed. There was no one around to great the person I had picking up the truck. He even went inside and no one. The keys were left in the truck. The list of items noted as being replaced on the dealer maintenance was an out right lie. Buyer Beware More

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Terrible experience! Truck has warning lights dealer offering 11k less then paid to trade it back in. Hasn’t even been driven yet. Horrible experience would never buy fro Truck has warning lights dealer offering 11k less then paid to trade it back in. Hasn’t even been driven yet. Horrible experience would never buy from them again More

by dochs71 Verified Customer Verified Customer

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Easy, no pressure Very smooth from test driving to purchasing. Easy process and simple transaction purchasing. Easy process and simple transaction More

by annabuffkin Verified Customer Verified Customer

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One of the best experiences I've had purchasing a new RAM 3500, from start to finish and every person I had interaction with was personable and professional. Would highly recommend Leesburg CDJR! 3500, from start to finish and every person I had interaction with was personable and professional. Would highly recommend Leesburg CDJR! More

by mrbreezejax Verified Customer Verified Customer

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Like most people I dread the car buying process, however Megan was amazing and made the transaction go smoothly Megan was amazing and made the transaction go smoothly More

by bobschoneman Verified Customer Verified Customer

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What a very pleasant experience, Chris graph was an excellent sales person and he helped me through what was about to be some tough times thanks, Chris excellent sales person and he helped me through what was about to be some tough times thanks, Chris More

by blackman-38 Verified Customer Verified Customer

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First time in there, it was wonderful experience! Don’t like pushy people, and they were not whatever we asked we got will be letting everyone know about this place! You guys rock Don’t like pushy people, and they were not whatever we asked we got will be letting everyone know about this place! You guys rock More

by debbierappoport Verified Customer Verified Customer

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Chris and Charles met all of my needs! It was a great relief to trade in my 2 vehicles and get the one I really needed! It was a great relief to trade in my 2 vehicles and get the one I really needed! More

by ACCESSLYNN Verified Customer Verified Customer

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