Christopher Kye

Courtesy Nissan responded

This is Angela, I'm one of the managers here at Nissan of Richardson. Thank you for sharing your feedback. We’re very sorry to hear that your experience didn’t meet expectations and that your visit took longer than it should have. That’s not the level of service we strive for. I’d like the opportunity to learn more and make things right, please contact me directly at 972-792-5657 , 469-655-6745 or aduran@comeseeclay.com so we can discuss this further.

Courtesy Nissan responded

Thank you for sharing your detailed feedback. We’re so glad to hear that Chris provided such excellent care and went above and beyond to make your experience special. However, we’re truly sorry to learn that your experience in the finance office didn’t meet our standards for customer service. That’s not the experience we want any guest to have, and your comments have been shared with our management team for review and coaching. We’d appreciate the chance to speak with you directly to ensure your concerns are fully addressed. Please contact me at 972-792-5657, 469-655-6745, or aduran@comeseeclay.com at your convenience.

Courtesy Nissan responded

We’re very sorry to hear about your experience and truly regret that you feel this way. Providing transparent, customer-focused service is always our goal, and we take feedback like this seriously. We’d appreciate the opportunity to discuss your concerns in detail and work toward a resolution. Please contact me directly at 972-792-5657, 469-655-6745, or aduran@comeseeclay.com so I can personally assist you and make things right.

Courtesy Nissan responded

We’re very sorry to hear about your experience and truly regret the frustration this situation has caused. This is not the level of organization or communication we strive to deliver, and we’d like the opportunity to make things right. Please contact me directly at 972-792-5657, 469-655-6745, or aduran@comeseeclay.com so I can personally review your situation and help get this resolved as quickly as possible.

Courtesy Nissan responded

Thank you for taking the time to let us know how we did. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. We hope you have a great day!

Courtesy Nissan responded

Thank you for your kind words and this wonderful review! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Courtesy Nissan responded

Thank you so much for your kind words! We're glad to hear that you had a positive experience and felt everything was explained clearly and honestly. That’s exactly how we aim to do business. If you ever need anything in the future, we're here to help!

Courtesy Nissan responded

We're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

Courtesy Nissan responded

Hi! Thank you so much for the kind words and for choosing Courtesy Nissan for your new Rogue! We're thrilled to hear that your experience was the best you've had at a dealership. It was our pleasure to give you the space you needed and to help find the best financing option for you. Enjoy your Rogue, and please don’t hesitate to reach out if you ever need anything, we’re here for you!

Courtesy Nissan responded

Eversley69, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you.