Christopher Moore | Page 32

The service department paid the most careful attention to an ongoing problem with what seemed to be the malfunctioning of one indicator light in the electronic system. That one light could have been ignored an ongoing problem with what seemed to be the malfunctioning of one indicator light in the electronic system. That one light could have been ignored as unimportant. Instead, Grayson had the patience to listen to the complicated history and to take it seriously. He made sure that the service department put the car through the highest level of diagnositic examination. The service department devoted 6 days to successfully solving that one seemingly small problem. The length of time that the car was there was so they could check that the repair was successful since the problem for which it was in service had happened sporadically, not every time the car was used. They wanted to make sure that the repair was not a temporary one that could reappear again sporadically. In doing all tlhat they did, they restored my confidence in the electronic system and the overall functioning of the car. One could not ask for any better service. At my advanced age I have had a lot of cars and a lot of experience with service departments of auto dealerships. But never one that I have respected as much as that of Safford Brown. More

by BLACKR1936 Verified Customer Verified Customer

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Great first-time service experience. Christopher did a great job making me feel welcome and taking care of all my car needs with great customer service. CV joints were making a lot of no Christopher did a great job making me feel welcome and taking care of all my car needs with great customer service. CV joints were making a lot of noise, and fortunately, the replacements were covered under warranty. More

by matt_leo Verified Customer Verified Customer

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Great first time service experience. Christopher did a great job in making me feel welcome and took care of all mycar needs with great customer service. One thing I must -oint as neg Christopher did a great job in making me feel welcome and took care of all mycar needs with great customer service. One thing I must -oint as negative experience is the policy to fine me with 1.5% charge for using my credit card to pay. More

by emailhisham Verified Customer Verified Customer

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Meredith was very helpful in taking care of my needs like having a loader car and having the car done when I was able to pick it up. Having the car washed was nice but cleaning out the dirty inside was such having a loader car and having the car done when I was able to pick it up. Having the car washed was nice but cleaning out the dirty inside was such a surprise and something I really appreciated. She went over what maintenance needed to be done at 30,000 miles but did not pressure me to do the work at the dealership More

by SWILLIAMS7654 Verified Customer Verified Customer

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Second time at the service center and I was still getting used to their processes. I was instantly at ease when approached by caring and knowledgeable staff. The recall on my vehicle was explained to me when used to their processes. I was instantly at ease when approached by caring and knowledgeable staff. The recall on my vehicle was explained to me when I asked for details. The whole process went smoothly. More

by casmith50 Verified Customer Verified Customer

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Excellent service. I waited just over an hour for my car in a clean, comfortable well-appointed waiting room. I waited just over an hour for my car in a clean, comfortable well-appointed waiting room. More

by BRNRCRSS Verified Customer Verified Customer

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My service agent was very good in explaining what needed to be done and why. The work was completed on time and was well done. The loaner car was very pleasant to drive and served me well. to be done and why. The work was completed on time and was well done. The loaner car was very pleasant to drive and served me well. More

by MARTINQZX Verified Customer Verified Customer

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I was totally dismayed that Stafford Brown now charges a surcharge on credit card payments. SB is not shy on it’s pricing. The surcharge is an insult to customers and will make me rethink taking my Outbac surcharge on credit card payments. SB is not shy on it’s pricing. The surcharge is an insult to customers and will make me rethink taking my Outback elsewhere for service. Since I purchased the car four years ago, it has only been serviced by SF. More

by MDRMDRMDR Verified Customer Verified Customer

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This dealership service center is a very customer focused group of people. The service was efficient & pleasant. Jack Macloud was exceptional. group of people. The service was efficient & pleasant. Jack Macloud was exceptional. More

by spngnbrgs Verified Customer Verified Customer

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We purchased a new 2012 Subaru Outback and had all service done there until the year 36,000 expired. Service price for routine maintenance was reasonable and the loaner cars were nice. We started us service done there until the year 36,000 expired. Service price for routine maintenance was reasonable and the loaner cars were nice. We started using a local mechanic until we experienced transmission problems at about 65,000. I called Browns Subaru and was informed that the transmission warranty had been extended to 100,000 miles. They fixed the transmission at no cost to us. The car now has over 150,000 with no major issues. We will probably go back when we do is to get another Subaru. More

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