Christopher Reid | Page 10

Polite courteous helpful professional completed the recall a reasonable time. I met Jay which was great. Not complaining but I didn’t get a free car wash. recall a reasonable time. I met Jay which was great. Not complaining but I didn’t get a free car wash. More

by sotmon Verified Customer Verified Customer

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Arrived at 7 AM . Service took 3 hours. I called 2 weeks prior to make an appointment, I was told no appointment necessary just come in, service dept opens at 7. I was Service took 3 hours. I called 2 weeks prior to make an appointment, I was told no appointment necessary just come in, service dept opens at 7. I was informed because I did not make an appointment that it would be awhile. There was only 5 people ahead of me. I went in for wiper replacement, oil and filter change and rotation of tires was finished at after 10 am? Service was free from Mr Ganzi gave me 2 free services by his email, and wanted me to change my first rating because of Sales Manager treatment towards me on sale of my truck. He was rude, never introduced himself or even asked me what my name was. He became even worse because I would not agree on the price to buy the truck and on the trade in of my truck.. I returned because I had question on rotation of my tires with Service Manager. I feel Service Manager was rude. I will be purchasing another truck within the next 2 years, as every three years or by mileage I trade and buy a new vehicle, this purchase was a 2021 Dodge Ram 1500. I will not be returning back! Customers should always be treated with respect, not done at this dealership. More

by maxjon316 Verified Customer Verified Customer

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Everyone was great! From the first guy who came to my car to the service manager Doug From the first guy who came to my car to the service manager Doug More

by S83121 Verified Customer Verified Customer

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The service was timely and fixed the trucks issues. Thanks for the great service guys. Thanks for the great service guys. More

by billhall2014 Verified Customer Verified Customer

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Good service and courteous staff for the oil change, tire rotation and inspection. Didn’t have to wait long for car to be taken into bay. rotation and inspection. Didn’t have to wait long for car to be taken into bay. More

by bhaskell2 Verified Customer Verified Customer

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Awesome dealership always feel like home when I'm there greatly appreciate the staff members greatly appreciate the staff members More

by Awkeyes84.ah Verified Customer Verified Customer

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This was my first time working with the people at this dealership. I’m very happy with those I worked with. Wiley and Homer made sure all my questions were answered. dealership. I’m very happy with those I worked with. Wiley and Homer made sure all my questions were answered. More

by barneyr2000 Verified Customer Verified Customer

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I believe Patty in parts over the phone was AMAZING! !!! Got there early about 8am for 2 new tires. Was in and out in about 2 hours so good to me considering the dealership size. My 1 big pet peeve i !!! Got there early about 8am for 2 new tires. Was in and out in about 2 hours so good to me considering the dealership size. My 1 big pet peeve is while I was walking around, I noticed all cars that had been checked in and waiting for service had their driver side window open. I went to go check my vehicle and not only was my driver window open but my keys were in the cupholder in the center consul. I was walking around because I don’t like to sit in the dealerships, so who else was walking around. I checked my car who else checked my car or any other vehicles around me. I think this is a very unprofessional and unsafe practice for a dealership to leave customers vehicles unlocked and with the keys inside the car. Unfortunately, crime rate is going up in Cape Coral and if any criminals or non-trustworthy individuals know about this practice of yours, you were going to have a lot of car thefts on your hands if you don’t already and you’re just not reporting it. You really need to fix this unsafe practice of yours. I’m going to go out and double check my car now to make sure I had nothing stolen from inside my car! Also, as I was waiting, you had one service advisor and I had noticed some people waiting in line for over 45 minutes just to get checked in. Period. Period just to check in! More

by KP Verified Customer Verified Customer

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The only reason I went back was because my oil change was already paid for. I think almost everyone that works at this place is rude and kind of clueless. Even when I call in for information no one has an already paid for. I think almost everyone that works at this place is rude and kind of clueless. Even when I call in for information no one has an answer. No one explains anything, and the car wash is always broken or no one wants to be bothered to wash my car. I would give no stars if that was an option.... More

by kellypeanut Verified Customer Verified Customer

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Cape Coral Chrysler Dodge Jeep Ram has a tremendous service department and my oil change went well service department and my oil change went well More

by dgumerson Verified Customer Verified Customer

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