Christopher Reid | Page 9

Jose Gaston is the best! I love my new Jeep! Thank you so very much! I love my new Jeep! Thank you so very much! More

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Purchased my 5th Ram 2500 last week since 2004. Average 500 miles per week, dependability is priority. IMO the product is the best option available and the Cummins has no equal. New vehicle cost is Average 500 miles per week, dependability is priority. IMO the product is the best option available and the Cummins has no equal. New vehicle cost is considerable, it is essential that the sales team provide confidence in the product but more so a personal relationship to ease the stress of a substancial investment. The team at Cape Coral Dodge Ram could not have done a better job. From initial phone call to final agreement every aspect of this purchase was pleasurable and geared towards my satisfaction. Shout out to Chris Reid in the service department for putting me with the right people. Joe Wright Sales Manager for his stern but compromising negotiating and smile... Mizael Cruz for putting the numbers together in my best interest and no upsell pressure to purchase unnecessary options. Most of all to Jose Gaston, he could not have put more effort into explaining the vehicle, offering to clean out my trade and shuttling me around to ultimately drive home in the new truck. These four guys are down to earth , speak frankly and deserve a 5 star rating. More

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Professional sales and service team; doers. Jarrod & Andy worked through the lease return and new Jeep lease. Jarrod & Andy worked through the lease return and new Jeep lease. More

by tpjcoyne Verified Customer Verified Customer

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Loved the time it took to service my vehicle and the staff was ver informative on the progress of my vehicle. staff was ver informative on the progress of my vehicle. More

by bmducharme Verified Customer Verified Customer

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Waiting time for service and appointment too long. We got an appointment within in 4 weeks and then we still had to wait more than 4 hours. We got an appointment within in 4 weeks and then we still had to wait more than 4 hours. More

by connyd2 Verified Customer Verified Customer

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Very helpful with my jeep needs an my concerns. I look forward to my next visit. I look forward to my next visit. More

by bigdaddyharley60 Verified Customer Verified Customer

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The service was horrible from the moment I dropped it to when I picked it up when I picked it up More

by Marli Verified Customer Verified Customer

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came in for an oil change and asked them to look at the usb ports, which were not working. bad communication-after not hearing anything for about 3 hours, I asked for an update and she came back to us an usb ports, which were not working. bad communication-after not hearing anything for about 3 hours, I asked for an update and she came back to us an hour and a half later. said that the oil change was done and they were looking at the usb's and couldn't find anything wrong and suggested for it to be replaced. decided not to, wanted to wait and she said she'd have the car pulled up. another hour and a half later she finally came back with the paperwork and walked us up to the counter to sign the paperwork and pay. we walked out and couldn't find our car...it was still sitting at the garage bay. had to give her the key and she brought it up. we opened the car to leave and saw that all of the protective covering was left in the car...paper lining on the floor and plastic covering on the seat and steering wheel then while driving home, we noticed that they didn't replace the sticking indicating the next service date our entire day was wasted and ruined More

by bfacella Verified Customer Verified Customer

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This dealership is always predictable. I love the fact that you can just drop by and get an oil change. I love the fact that you can just drop by and get an oil change. More

by lilenterprises Verified Customer Verified Customer

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Arrive for a scheduled service appointment. No interaction w a service tech for 40 minutes. When finally going over my service request, the young woman service tech had no understanding of my p No interaction w a service tech for 40 minutes. When finally going over my service request, the young woman service tech had no understanding of my problem and issue. Specifically, my lift gate latch on my 2020 GC Limited would not lock. Also scheduled was an oil change. Complicating the lock issue was the fact that my car would be out of warranty on 12/25/22. The appointment for 1/4/23 was made on 12/14/22. All this was detailed in the appointment log and to the tech. Advised that my car was ready, only to find that ONLY the oil change was done. No attention to the LATCH. Explained all this to the tech. She spoke w (I believe) a service mgr. I was told a new latch needed to be ordered, but luckily a replacement larch part was found. Installation was completed, covered by warranty. Paid for the oil change, got my keys, and wondered where my car was. It was not parked under the service bay ready to exit. Conclusion: The service tech had no clue (said she was new, first day) as to the inner workings and procedures of your dealership, giving the customer experience a clown show feeling. Note: I could not submit my review until I “Rate People You Worked With”. I didn’t work w any person I rated w 1 star. Fix the survey. More

by brucesuds Verified Customer Verified Customer

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