Christopher Riedasch

I found this dealership and sales personnel enjoyable to work with as they were respectable and I believe honest, not being aggressive or pushy. I would surely consider giving my business to Russ Darrow of work with as they were respectable and I believe honest, not being aggressive or pushy. I would surely consider giving my business to Russ Darrow of Madison again in the future More

by JLBUTZINE Verified Customer Verified Customer

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Parker is a fine young Gentleman and would be happy to work with him again. He's got a bright future ahead! work with him again. He's got a bright future ahead! More

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I bought a new vehicle a month ago from Russ Darrow. There have been a couple very minor and expected follow up items. Russ Darrow gave them top priority. White glove treatment, these guys are top notch There have been a couple very minor and expected follow up items. Russ Darrow gave them top priority. White glove treatment, these guys are top notch! More

by ATSNAUT Verified Customer Verified Customer

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Best customer service and made the experience not only simple but fun! I highly recommend this store. simple but fun! I highly recommend this store. More

by AMBERDEERY Verified Customer Verified Customer

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Scumy finance manager will change loan length to make warranty look better. They charge you $300 for “complimentary oil changes”. Then when you ask about the price they tell you they had to put a number warranty look better. They charge you $300 for “complimentary oil changes”. Then when you ask about the price they tell you they had to put a number there but didn’t actually charge you. Then when you get the loan statement they actually did charge you. Vehicle had an oil leak, damage belts and seized belt tensioner, despite Wisconsin Buyer Guide saying otherwise. Just make sure you do a GOOD job looking over the vehicle first! unfortunately I didn’t notice these issues until the day after purchasing the vehicle ($1314.71 in repairs.) I’ve contacted them 10+ times asking if they would help cover some of the costs and they keep saying they’ll help but keep making excuses as to why they haven’t helped cover the cost yet. We’ll see what happens, it’s been three weeks so not looking good. Chris tried to go to bat for me with some issues with my local service center recommending services that were needed but he’s also been the one giving me the run around saying they’ll help cover the oil leak, bad belts and seized tensioners but after nearly a month hasn’t materialized. Will update after situation is resolved. UPDATE: They are now saying that they won’t help because of the bad review, even though it’s been 4 weeks and no help 😂. You think you deserve a good review after you sold me a car with issues YOUR BUYER GUIDE says shouldn’t be there. Contacting Comsumer Protections to finally get this resolved. It’s crazy you can spend $30k dollars with these guys only to get treated like xxxx. Avoid these CROOKS. Only care about the money, especially Matt Sands. Idk if there’s a bigger slime ball in sales. Just finance cars dude… quit being greasy. Dude doesn’t even deserve 1 star rating. Only good part of the ordeal was that Daniel seemed like decent guy, answered all the questions I had, and was a great help. Can’t blame the salesperson for this. More

by TRAVISMAASS70 Verified Customer Verified Customer

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Great ! ! Bob was low key, friendly & very informative. Everyone I interacted with was very nice. ! Bob was low key, friendly & very informative. Everyone I interacted with was very nice. More

by BEECHER521 Verified Customer Verified Customer

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Keith went to bat for me, after the deal was done the service was sub par. I had brake issues and had to send it back in 2 weeks after purchase, to which the problem didn’t go away. There is STILL a slig service was sub par. I had brake issues and had to send it back in 2 weeks after purchase, to which the problem didn’t go away. There is STILL a slight vibration when applying the brakes. More

by BALMEFF31 Verified Customer Verified Customer

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Did not receive the UW CU welcome letter that should have been in our finance packet. been in our finance packet. More

by WI_SCOTT Verified Customer Verified Customer

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Robert was very professional and not pushy just to get a sale, I never felt rushed the whole time I was there just to feel like I was just another customer. sale, I never felt rushed the whole time I was there just to feel like I was just another customer. More

by VIPERSPEEDGTS Verified Customer Verified Customer

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Thank you for an enjoyable purchase experience. I love my Jeep. Exactly what I was looking for. I love my Jeep. Exactly what I was looking for. More

by Jewels Verified Customer Verified Customer

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