Christy Hicks | Page 4

I have a 2006 S 430 4 matic car. It had a problem with engine light on. I went to AutoZone and checked it out and found out that it has EGR Valve problem. ( Exhaust Gas Re-Circulatio It had a problem with engine light on. I went to AutoZone and checked it out and found out that it has EGR Valve problem. ( Exhaust Gas Re-Circulation Valve). Part # 112-140-04-60 The cost of this part is $278.00 at parts.mbusa.com So I was trying to fix it and first, I went to see Ms. Christy Hicks at Mercedes-Benz of Atlanta northeast at the Duluth store. She gave me the price quote of $2075.00 ( parts roughly $700.00 and labor $1375.00) I was stunned and confused. Then I called RBM store at Roswell and talked to Jessica. She told me that they don’t do services for 10 years and older cars, but she sent me some small service stores phone numbers. I called one of them. Lauck Motors at Roswell. They told me that the price was around $500.00 to install and clean the carbon of the system. Actually, they charged me only $410.00 plus tax ( part $280.00 and labor only $130.00) I dropped my car at there and they repaired it and I picked up the same day afternoon. The car is working fine now and the engine light on is gone. Why I am explaining these things because I am not happy with the price quote from the Mercedes Benz of Atlanta NE store. $1500.00 price difference? It is too much. I used to be Car Salesman and now I heard about that cars are selling on sticker prices or some of them selling way over sticker prices. Are they are trying to make same kinds of more-money for the repair services jobs too? Especially, the situation like this? People are suffering because of the inflation. It is not fair to collect more money for the old car repairs. Middle class people can’t afford to buy new cars and that’s why they are looking to repair their favorite old cars. I wonder that why there is no regulatory requirements to charge these repair costs? It is so crazy and not acceptable. More

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Simply put Christi Hix my service advisor gets 7 stars out of five spectacular advisor out of five spectacular advisor More

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Great service - Kristy Hicks is awesome, and always willing to assist. She has a professional and cheerful demeanor. willing to assist. She has a professional and cheerful demeanor. More

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Christy's customer service is always awesome thank you so much for always being so very helpful with whatever problem I have had with both of my Mercedes over the past 10 plus years. much for always being so very helpful with whatever problem I have had with both of my Mercedes over the past 10 plus years. More

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Christy Hicks was my Service Advisor/Representative and she is Awesome. Very professional and extremely personable. And Drew in Services was also Awesome and a pleasure to work with. I would highly recom she is Awesome. Very professional and extremely personable. And Drew in Services was also Awesome and a pleasure to work with. I would highly recommend this location and ask for Christy Hicks for your Service Advisor. More

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Taylor, Jim and all the staff in the service department were excellent! Had the best experience! were excellent! Had the best experience! More

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Service great, good customer service , everything is good, good place , (I don’t write English good good, good place , (I don’t write English good More

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Awesome service and great amenities while you wait! Kristen was wonderful service advisor! Will definitely return Kristen was wonderful service advisor! Will definitely return More

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Professional and courteous sales and service departments. You are treated as a valued customer in all aspects regarding your purchase of a vehicle. I would recommend this dealership to anyone. You are treated as a valued customer in all aspects regarding your purchase of a vehicle. I would recommend this dealership to anyone. More

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It was very nice services. I did not expected to be fixed little dent on my car, but it was an amazingly looks like a new. Christy was very nice and helpful. Really apprecia I did not expected to be fixed little dent on my car, but it was an amazingly looks like a new. Christy was very nice and helpful. Really appreciate it. More

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