Christy Hicks | Page 3

Traditionally, we purchased our vehicles from Mercedes-Benz of Athens, but since our trusted salesperson moved to another company, we decided to explore options closer to home with Mercedes-Benz Mercedes-Benz of Athens, but since our trusted salesperson moved to another company, we decided to explore options closer to home with Mercedes-Benz of Atlanta Northeast. I’m so glad we did! I had an outstanding experience purchasing my car from Melissa Lee at Mercedes-Benz of Atlanta Northeast. From start to finish, she went above and beyond to make the process smooth and stress-free. Melissa was knowledgeable, patient, and genuinely committed to helping me find the perfect car that matched both my needs and preferences. The entire team was professional, transparent, and accommodating, ensuring that every step of the process was seamless and enjoyable. I truly appreciate the effort Melissa and the team put into delivering exceptional service. If you’re in the market for a vehicle, I highly recommend Melissa Lee and the team at Mercedes-Benz of Atlanta Northeast. They’ve set a new standard for excellence in car buying! More

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Great professorial and kind service with the entire service department. Looking forward to the next visit. service department. Looking forward to the next visit. More

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Worst customer service Advisors are neither knowledgeable or professional Parts are stolen from the car and when asked, I am asked to buy them for a price Espetthus visit has been the worst knowledgeable or professional Parts are stolen from the car and when asked, I am asked to buy them for a price Espetthus visit has been the worst ever More

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I purchased a vehicle from this dealership and I cannot say enough positive things about my salesperson and the dealership! Finn is absolutely amazing!!! say enough positive things about my salesperson and the dealership! Finn is absolutely amazing!!! More

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Always nice and friendly great atmosphere and snacks Christy is the best Always looks out for the customer Shout out to my sales lady Scarlett Christy is the best Always looks out for the customer Shout out to my sales lady Scarlett More

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My service advisor, Christy Hicks is the best and I trust her. Christy is professional, knowledgeable, friendly and efficient. I wouldn’t have my vehicle serviced anywhere other than MB of Atlanta Northeast. her. Christy is professional, knowledgeable, friendly and efficient. I wouldn’t have my vehicle serviced anywhere other than MB of Atlanta Northeast. More

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Christy Hicks is the best advisor to go to. She’s understand peoples and solve the problems with the cars and have the best customer service that I’ve dealt with Mercedes-Benz of Atlanta Northe She’s understand peoples and solve the problems with the cars and have the best customer service that I’ve dealt with Mercedes-Benz of Atlanta Northeast is the best service. More

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Service advisor is outstanding and the service experience gives me confidence. Christy is great and is customer-centic. gives me confidence. Christy is great and is customer-centic. More

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Thank you to Christy Hicks for always being so kind, and professional. I am always pleased with the service I receive . Thank you all once again for a wonderful experience. professional. I am always pleased with the service I receive . Thank you all once again for a wonderful experience. More

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I have a 2006 S 430 4 matic car. It had a problem with engine light on. I went to AutoZone and checked it out and found out that it has EGR Valve problem. ( Exhaust Gas Re-Circulatio It had a problem with engine light on. I went to AutoZone and checked it out and found out that it has EGR Valve problem. ( Exhaust Gas Re-Circulation Valve). Part # 112-140-04-60 The cost of this part is $278.00 at parts.mbusa.com So I was trying to fix it and first, I went to see Ms. Christy Hicks at Mercedes-Benz of Atlanta northeast at the Duluth store. She gave me the price quote of $2075.00 ( parts roughly $700.00 and labor $1375.00) I was stunned and confused. Then I called RBM store at Roswell and talked to Jessica. She told me that they don’t do services for 10 years and older cars, but she sent me some small service stores phone numbers. I called one of them. Lauck Motors at Roswell. They told me that the price was around $500.00 to install and clean the carbon of the system. Actually, they charged me only $410.00 plus tax ( part $280.00 and labor only $130.00) I dropped my car at there and they repaired it and I picked up the same day afternoon. The car is working fine now and the engine light on is gone. Why I am explaining these things because I am not happy with the price quote from the Mercedes Benz of Atlanta NE store. $1500.00 price difference? It is too much. I used to be Car Salesman and now I heard about that cars are selling on sticker prices or some of them selling way over sticker prices. Are they are trying to make same kinds of more-money for the repair services jobs too? Especially, the situation like this? People are suffering because of the inflation. It is not fair to collect more money for the old car repairs. Middle class people can’t afford to buy new cars and that’s why they are looking to repair their favorite old cars. I wonder that why there is no regulatory requirements to charge these repair costs? It is so crazy and not acceptable. More

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