Christy Hicks

I cannot say enough good things about this dealership and all their staff. Christy Hicks, my Service Advisor, is the best in the business. She’s always patient and looks out for the best interest of me, the all their staff. Christy Hicks, my Service Advisor, is the best in the business. She’s always patient and looks out for the best interest of me, the client. Top notch customer service all around. This is why I return to this dealership year after year. I’m loyal to Mercedes-Benz of Atlanta Northeast!! More

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Ms. Christy Hicks is very kind and compassionate. She assists with her best effort to help customer have a better day when leaving the dealership. Ms. Christy Hicks provides the highest standard of custo assists with her best effort to help customer have a better day when leaving the dealership. Ms. Christy Hicks provides the highest standard of customer service and she truly delicates to her job to ensure customer satisfaction and a good experience. Thank you Ms. Hicks for your excellent customer service providing a very comforting and pleasant experience. You’re a gem that makes a difference and helps people have a better day ! Wish you continue success at Mercedes Benz of Atlanta NE ! Thank you and may God bless you ! More

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There is no Mercedes without Ms. Yeo. Her professional prowess to never be overwhelmed by the moment or at least not show it. Is a gift only Ms. Yeo has been consistent with me for o Yeo. Her professional prowess to never be overwhelmed by the moment or at least not show it. Is a gift only Ms. Yeo has been consistent with me for over 5 years. I wish she could be promoted to a coaching or training position b/c 17 years ago when I started with the brand of Mercedes the customer service was bar none. It was an LEDGENDARY experience you were witnessing. Rather that meant each time you purchased a Mercedes a gift back was mailed to your home with opulent items inside. Ms. Yeo is the only person I’ve met in the last 8 years who cares about the people she is servicing and doesn’t view them as just another number but a Mercedes family member who’s dealing with an obstacle I can assist with. Please take care Ms. Angela Yeo she the one that makes me REMEBER how phenomenal Mercedes was. More

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Christy is awesome. . She is always responsive and addresses all of our service needs/questions. . She is always responsive and addresses all of our service needs/questions. More

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I contacted Mercedes Benz Northeast after finding out about an extended warranty on my car. I was transferred to Christy who was amazing! She was extremely helpful and knowledgeable. She also recommende about an extended warranty on my car. I was transferred to Christy who was amazing! She was extremely helpful and knowledgeable. She also recommended additional resources that I wasn’t aware of that saved me time and money. I would recommend Christy and the Mercedes Benz Northeast to anyone who needs service done on their vehicle. More

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I brought my 2020 Mercedes-Benz GLS580 in because my emissions monitors were not completing. Before my visit, I had a Georgia emissions pre-test showing zero fault codes, no misfires, no intake air leak emissions monitors were not completing. Before my visit, I had a Georgia emissions pre-test showing zero fault codes, no misfires, no intake air leaks, and no ECU faults. The dealership informed me that my vehicle had multiple misfires, intake air leakage, and an internal ECU failure before they performed their software update. However, I was not provided any supporting diagnostic documentation — no ECU fault code, no freeze-frame data, and no printed or visible Xentry diagnostic report. I was also told that “MBUSA’s cloud storage was down,” which prevented retrieval of diagnostic details. Because this did not align with my pre-service emissions report, I took the vehicle to MBT of Atlanta, a certified Mercedes-Benz Xentry facility. Their findings were completely different: • “No issue or fault code found at this time with engine control unit.” • No misfire or intake air leak faults were present • Only fault was P223C00 – Right Upstream O₂ Sensor • ECU fully operational • Their Xentry scan uploaded to the Mercedes cloud without any issues • Proper repair cost was $613, not the $3,150 ECU replacement recommended by the dealership After MBT replaced the upstream O₂ sensor, my GLS passed emissions immediately with no stored, pending, or permanent codes. As someone who has owned four GLS models, I value accuracy and transparency. The diagnostic discrepancy and lack of documentation during this visit were concerning and not reflective of the Mercedes-Benz service standard I have come to expect. More

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Christy is professional,knowledgable, friendly and honest. By far the best advisor at this dealership. Always happy to help and takes the time to listen to any concerns. She informs you of potential p honest. By far the best advisor at this dealership. Always happy to help and takes the time to listen to any concerns. She informs you of potential problems,but never pressures you into getting repairs. I'm happy that she came back! More

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Best dealership we have used. Great service and sales team. Great leadership. Our dealer of choice. Great service and sales team. Great leadership. Our dealer of choice. More

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Christy Hicks, Service Advisor, was a pleasure to work with. From Micheal in the loaner car service to Christy, they all kept me updated. with. From Micheal in the loaner car service to Christy, they all kept me updated. More

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Extremely helpful & knowledgeable Always impressed Will recommend her to friends & relative Accommodating Curtious Resolves issues impressed Will recommend her to friends & relative Accommodating Curtious Resolves issues More

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