Chuck Griffith
Chuck Griffith at Germain BMW of Naples

Chuck Griffith | Page 17

Service Advisor

Germain BMW of Naples

11286 Tamiami Trail N
Naples, FL 34110

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5.0
307 Reviews

Hi I am Chuck Griffith a Service Advisor at Germain BMW. I started here at Germain BMW in August of 2013 as a porter and then moved up to be a Service Advisor in January of 2014. This is my first time in the car industry. My family and I moved here for the Northwest Suburbs of Chicago in June of 2013 where I was in customer service for 13 years. When I am not at work I am with my family going to the beach or the pool.

Dealership Experience

13 yrs, 3 mos

Languages Spoken

English English

5.0

307 Reviews

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307 Reviews of Chuck Griffith

March 23, 2023

Dealership Rating
Employee Rating

Always prompt attention upon arrival, whether by appointment or not. Good service and good staff. More

by sandinmyshoes
Recommend Dealer
Yes
Mar 31, 2023

Germain BMW of Naples responded

Thank you for your continued business with us here at Germain BMW of Naples. Chuck and our team work hard to ensure our guests receive a positive service experience. See you next time. Best Regards, Flavio Galasso General Manager

March 22, 2023

Dealership Rating
Employee Rating

Chucn Griffith is a great service advisor! I had an urgent problem when the A/C on my 2017 BMW330iX GT stopped working suddenly while on a trip and he was able to fit me and diagnosed it as ca More

by jjobrien713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 23, 2023

Germain BMW of Naples responded

I am so happy Chuck was able to help you get in and out with this unexpected repair! Our service team really values our clients, and I'm glad Chuck made you feel so taken care of! Thanks so much! Best Regards, Flavio Galasso General Manager

March 20, 2023

Dealership Rating
Employee Rating

Chuck is so great. I have never received such service at any other dealership. I highly recommend Germain BMW service. More

by Judith.kraycik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2023

Germain BMW of Naples responded

Your service business and kind recommendation mean so much to us all. Thank you for choosing Germain BMW of Naples for your automotive needs. Best Regards, Flavio Galasso General Manager

March 20, 2023

Dealership Rating
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It's a good dealership. I give them a four because communication isn't great. More

by chicajill9x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2023

Germain BMW of Naples responded

We thank you for your business and feedback. Our team apologizes if we dropped the ball with any communications and appreciates you bringing this to our attention. It's feedback such as yours that allows us to provide better service moving forward. Best Regards, Flavio Galasso General Manager

Mar 21, 2023

chicajill9x responded

Thank you

March 20, 2023

Dealership Rating
Employee Rating

First time ever dealing with the service dept. Was a pleasant experience from start ti finish More

by Xsntskr
Recommend Dealer
Yes
Mar 21, 2023

Germain BMW of Naples responded

Thank you for choosing Germain BMW of Naples for your automotive service needs. We do hope this is the beginning of a long and lasting relationship. See you next time. Best Regards, Flavio Galasso General Manager

March 18, 2023

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Employee Rating

Chuck Griffith, my service advisor, takes great care of me. He informs me in clear language what work needs to be done on my car. I have great confidence in him. He is a fine human being & the very best se More

by Betsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 20, 2023

Germain BMW of Naples responded

Thanks, Betsy! We're happy to hear that you had another great experience with Chuck and that he makes sure your car is well taken care of during your service visits. We appreciate your business and trust in Chuck knowing he will take exceptional care of you. Best Regards, Flavio Galasso General Manager

March 09, 2023

Dealership Rating
Employee Rating

Chuck Griffith is knowledgeable, helpful and professional. He set the appropriate expectations for timing of the service, provided status and ensured the vehicle was completed in the set timefra More

by alisoncornell
Recommend Dealer
Yes
Mar 10, 2023

Germain BMW of Naples responded

Our team appreciates your business and trust in Chuck and our staff here at Germain BMW of Naples to ensure you and your BMW stay safely on the road. See you next time. Best Regards, Flavio Galasso General Manager

February 22, 2023

Dealership Rating
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Charles “Chuck”Griffith as a service advisor is the consummate professional with.a wide knowledge base in BMWs and makes every customer’s satisfaction his prime goal. I have owned 18 BMWs over the la More

by jjobrien713
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2023

Germain BMW of Naples responded

Thank you for taking the time to leave Chuck this awesome review. Your continued business and loyalty to Germain and BMW are greatly appreciated. We look forward to seeing you next time for your service needs here at Germain BMW of Naples. Best Regards, Flavio Galasso General Manager

February 22, 2023

Dealership Rating
Employee Rating

Charles Griffith is an excellent caring professional service advisor. He's always on top of things and accommodating. More

by patphilpula
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2023

Germain BMW of Naples responded

We're glad everything was completed quickly and to your satisfaction! Thank you for this amazing review and for choosing Germain BMW of Naples for your service needs. Have a wonderful day. Best Regards, Flavio Galasso General Manager

February 15, 2023

Dealership Rating
Employee Rating

It has been a pleasure working with everyone at the dealership. Charles Griffiths is honest and straight-forward in his dealings with us, a quality that we respect and admire in a service advisor. More

by foxpaulam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 16, 2023

Germain BMW of Naples responded

We thank you for your business and for sharing your service experience with Chuck. Our team is happy to know that Chuck has earned your faith and trust and continues to deliver the quality experience our team works hard to deliver. We set high expectations for ourselves and we are pleased to know Chuck delivered the level of service you deserve. Best Regards, Flavio Galasso General Manager

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