Chuck Loader | Page 11

Holm Automotive Center Inc responded

Thank you, rstmom, for your excellent 5-star review! We are delighted to hear that you had a great experience with your oil change today. We're glad it was easy to schedule an appointment that fit your needs, and that our team was friendly and helpful as always. This highlights our commitment to Customer Care and making your service visits as convenient as possible. We appreciate your business! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for taking the time to provide your feedback. We genuinely apologize that the two-week lead time for your oil change appointment was not acceptable. We understand your frustration, and we take your comments about the wait time and the low rating for Service Time seriously. We are determined to reduce this inefficiency, and our leadership team is currently working to create a more robust lubrication team specifically to address and reduce these long lead times. We are glad to see that you rated our Workmanship and Service Communication positively. We will be sure to pass along your comments to Jamie Avers and Chuck Loader, and we appreciate your honest input as we continue to improve our scheduling and efficiency. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your feedback! We are thrilled to hear that Chuck Loader was super helpful with your warranty fix and provided exceptional communication to both you and your partner. His commitment to keeping everyone informed with 5-star communication is a wonderful example of our core value of customer care and being trustworthy. We also appreciate the high marks for Workmanship and Price Transparency. We acknowledge your rating on Service Time and want to assure you we are determined to continue improving our efficiency in the shop. Thank you for your business. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, MJ32, for the fantastic 5-star review! We are delighted to hear that you found our team to be **very friendly** and **knowledgeable** in what they do. Your feedback, coupled with the perfect 5-star ratings across all categories, is a wonderful affirmation of our commitment to **excel** in both service and customer care. We are also proud that you noted the cleanliness of our facility! We will be sure to pass along your compliments to **Chuck Loader**. We appreciate your business. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for your 5-star review! We are delighted to hear that you had such a positive experience with our team. It's wonderful to know that our service advisor, **Chuck Loader**, was friendly, attentive to your requests, and clearly communicated the necessary work and costs. This focus on clear communication and honesty reflects our commitment to being **Trustworthy** and providing excellent **Customer Care**. We're glad we could take great care of your car! We acknowledge your rating on **Service Time** and are committed to continued improvement in efficient. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the wonderful 5-star review! We are so pleased to hear that your routine oil change led to us finding and fixing a potentially serious issue with your battery. Your experience perfectly highlights our team's commitment to thoroughness and our core value of Concern for Others. We are glad we could catch the low cold cranking amps and prevent you from being stranded on a cold night. We appreciate you recognizing Chuck Loader for effectively relaying that vital information and giving you the power to make an informed decision. Thank you for trusting us with your Equinox! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, Gokstate23, for the excellent review! We are absolutely delighted to hear that Chuck and Jamie in our service department are a big reason why you continue to choose Holm as your go-to dealership. Their commitment to being accommodating and helpful truly demonstrates our core value of Customer Care. Your perfect 5-star ratings for Price Transparency, Workmanship, and Service Communication are a fantastic testament to their efforts to be trustworthy and provide high quality service. We will be sure to share your kind words with Jamie Avers and Chuck Loader. We acknowledge your 4-star rating for Service Time and are determined to continue improving our efficiency to earn a 5-star rating from you in the future. We deeply appreciate your continued business! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you, SCHMITZ0, for the excellent 5-star review! We are delighted to hear that you experienced good and fast service with "no problems." Your perfect 5-star ratings across all categories confirm that our team is committed to our core values, particularly Customer Care and Teamwork, ensuring a smooth and efficient visit. We appreciate you recognizing Jamie Avers, Chuck Loader, and Lance Gentry! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for the excellent 5-star review! We are delighted to hear that everyone at the dealership is very courteous and that we take care of your issues in a timely manner. Your feedback affirming our high Workmanship and Service Communication with 5-star ratings reinforces our commitment to Customer Care and being a Trustworthy service partner. We appreciate you recognizing Chris Eckert, Jamie Avers, and Chuck Loader! We acknowledge your ratings for Service Price Transparency and Service Time, and we are determined to continue improving our processes to ensure we provide the best possible value and efficiency on every visit. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your incredible five-star review! We are truly honored to hear you consider the service department at Holm Automotive one of the best you have ever dealt with for your Corvette, Cadillac, and GMC. Your long-term loyalty and trust, along with your high praise for Chuck Loader, are the greatest compliments we can receive. Building meaningful relationships based on Trust and delivering top-tier Customer Care are our top priorities. We will certainly pass along your fantastic recommendation to Chuck and Jamie Avers. We appreciate your business and look forward to continuing to serve you for many years to come! Sincerely, the Holm Automotive Team of Abilene.