Chuck Loader

Holm Automotive Center Inc responded

Thank you for sharing your wonderful feedback! We are thrilled to hear that you felt our team was attentive and professional. Your comment that we "seem to really care about you and do not treat you like just another number" is the highest compliment we can receive. It perfectly reflects our mission to create meaningful relationships based on Trust and our core value of Concern for Others. We are dedicated to providing personalized Customer Care in every interaction. We truly appreciate your business. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your excellent feedback! We are so pleased to hear that Chuck Loader provided you with such a positive experience while servicing your Suburban. It's great to know that Chuck was able to clearly explain the issues and that the necessary repairs were completed much quicker than you expected. This speaks directly to our core value of customer care and our team's commitment to being trustworthy through clear communication and efficient service. We appreciate your business! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, John, for the wonderful 5-star review! We are absolutely thrilled to hear about your experience with Chuck Loader and our service department. Your feedback perfectly illustrates our commitment to our core values, particularly Customer Care and Concern for Others. Chuck's dedication to being friendly, knowledgeable, and treating your vehicle as his own truly sets the standard for the level of service we aim to provide. We appreciate you recognizing his exceptional communication and ability to work your vehicle into the schedule. We value your business and your confidence in our team! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, Kobe, for your review! We are pleased to hear that you experienced friendly, polite service and that we were able to get done what you came in for today. We especially appreciate the 5-star rating for Service Communication, which reflects our commitment to being Trustworthy through clear updates. We also acknowledge your rating regarding Service Time and are determined to continue improving our processes for greater efficiency. We will be sure to share your comments with Chuck Loader. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, rstmom, for your excellent 5-star review! We are delighted to hear that you had a great experience with your oil change today. We're glad it was easy to schedule an appointment that fit your needs, and that our team was friendly and helpful as always. This highlights our commitment to Customer Care and making your service visits as convenient as possible. We appreciate your business! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for taking the time to provide your feedback. We genuinely apologize that the two-week lead time for your oil change appointment was not acceptable. We understand your frustration, and we take your comments about the wait time and the low rating for Service Time seriously. We are determined to reduce this inefficiency, and our leadership team is currently working to create a more robust lubrication team specifically to address and reduce these long lead times. We are glad to see that you rated our Workmanship and Service Communication positively. We will be sure to pass along your comments to Jamie Avers and Chuck Loader, and we appreciate your honest input as we continue to improve our scheduling and efficiency. Sincerely, the Holm Automotive Team of Abilene.