Chuck Maly | Page 3

McCluskey Buick GMC responded

We’re glad our service work on your Honda Civic exceeded what you experienced last time. Your positive feedback encourages our service department.

McCluskey Buick GMC responded

Knowing that your experience with our service team left such a positive impression means a great deal to us. We’re pleased we could service your GMC Sierra 1500. Your enthusiastic words and five-star rating mean a lot to our service department.

McCluskey Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

McCluskey Buick GMC responded

Thank you so much for the wonderful review! We’re thrilled to hear that our team was kind, understanding, and went above and beyond to make your car-buying experience simple and stress-free. We truly appreciate your recommendation and your trust in McCluskey. Enjoy your new vehicle, and we look forward to serving you again in the future! 🚗😊

McCluskey Buick GMC responded

Knowing that our clear explanations and polite support met your needs means a lot to our service team. It was a pleasure servicing your Nissan Sentra. Hearing you’d recommend us to others is especially rewarding.

McCluskey Buick GMC responded

Thank you for sharing your feedback. We’re disappointed to hear that your vehicle was delivered with less than a quarter tank of fuel and had not been properly cleaned inside and out. That is not the experience we want any customer to have when taking delivery of a vehicle, and we understand why the difference compared with your recent experience elsewhere was frustrating. We appreciate you bringing this to our attention. Your comments are important to us and will be shared with our management team so we can address where we fell short. Our goal is not simply to sell a vehicle, but to earn a long-term relationship with our customers through both sales and service. We hope we have the opportunity to regain your confidence and provide you with the level of service you should have received from the beginning. — McCluskey Chevrolet Buick GMC

McCluskey Buick GMC responded

Your note about being kept in the loop reflects our service team’s commitment to clear communication. Knowing our updates during your Chevrolet Equinox service met your expectations means a lot to our team.

McCluskey Buick GMC responded

Your note about how we resolved the initial mix-up shows our service team’s dedication to making things right quickly. Knowing that you felt well cared for during the service on your Chevrolet Silverado 1500 means a lot to our service team.

McCluskey Buick GMC responded

Kristian, we are very happy to hear that Jeremy and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

McCluskey Buick GMC responded

We’re very sorry to hear about your experience and especially concerned by your comments regarding the lack of communication. This is certainly not the level of service we expect our customers to receive. We would appreciate the opportunity to learn more about what happened and see if there is anything we can do to address your concerns. Please contact our management team directly so we can discuss your experience. Thank you for bringing this to our attention.