Tracey Pacheco
Tracey Pacheco at McCluskey Buick GMC

Tracey Pacheco

Service Guest Relations Manager

McCluskey Buick GMC

9673 Kings Automall Drive
Cincinnati, OH 45249

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4.6
16 Reviews
4.6

16 Reviews

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16 Reviews of Tracey Pacheco

August 31, 2026

Dealership Rating
Employee Rating

Very fast service and Jason was a great help in making my decision to keep my Malabu More

by countryboy713
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 31, 2026

McCluskey Buick GMC responded

It’s rewarding to know that the service on your Chevrolet Malibu was so quick and that our guidance helped you decide to keep it. Your five-star rating and kind feedback mean a great deal to us.

August 31, 2026

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Service was good just didn't appreciate the service coordinator pushing other repairs. Thought that was to much, was only there for an oil change & tire rotation. More

by doug.lohmeier
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Recommend Dealer
Yes

August 29, 2026

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Larry did a great job installing my rear tires and 4 wheel alignment. The force balance removed a slight bump I noticed on certain road conditions. More

by kevin.blake60
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Recommend Dealer
Yes

Other Employees Tagged: Tonya Hensley

Aug 29, 2026

McCluskey Buick GMC responded

Your note about the force balance removing that bump reflects our service department’s focus on precise alignments. We’re glad your Chevrolet Corvette is riding smoothly after the tire installation and four-wheel alignment.

August 27, 2026

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My first experience with this dealership was great with my new car every one was helpful the dealership was very nice and cleaning would tell my friends about them More

by geraldroot7
Service Price Transparency
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Recommend Dealer
Yes
Aug 27, 2026

McCluskey Buick GMC responded

Knowing your first service visit felt great and that our facility was welcoming and clean means a lot to our service team. Thank you for trusting us with your Chevrolet Equinox and for sharing your experience with friends.

August 26, 2026

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I was impressed with the speed getting in and out for my service. BJ was very helpful and Larry Malot is the best!!! Great experience! More

by NGM0
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Recommend Dealer
Yes

Other Employees Tagged: BJ Smith

Aug 26, 2026

McCluskey Buick GMC responded

Knowing that our quick check-in and service process impressed you means a lot to our service team. We’re glad our team provided helpful support and made your Chevrolet Corvette’s visit hassle-free. Thank you for the great review, and we look forward to your next visit.

August 26, 2026

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Great service! Service representative was very nice and explained the process and kept me informed on when my Tahoe would be returned to me. Rental car associate w More

by CHANEY.KARLA
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 26, 2026

McCluskey Buick GMC responded

Your note about being kept informed on when your Tahoe would be returned highlights how we prioritize clear communication. Our team is pleased we could provide you with a freshly washed rental and guide you to it. Hearing you found our service representative so helpful and informative means a lot to our service department.

August 25, 2026

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The representatives were kind and understanding. They provide above and beyond service, and made the car buying process extremely simple. I would definitely recommend this dealership More

by alto_shania
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 25, 2026

McCluskey Buick GMC responded

Thank you so much for the wonderful review! We’re thrilled to hear that our team was kind, understanding, and went above and beyond to make your car-buying experience simple and stress-free. We truly appreciate your recommendation and your trust in McCluskey. Enjoy your new vehicle, and we look forward to serving you again in the future! 🚗😊

August 22, 2026

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Excellent service will definitely recommend some one to your dealership because BJ Smith was a excellent in helping me and explain every detail. His helper was very polite also. Geraldine Jones Hart. More

by geraldinehart58
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Recommend Dealer
Yes

Other Employees Tagged: Chuck Maly, Tonya Hensley

Aug 22, 2026

McCluskey Buick GMC responded

Knowing that our clear explanations and polite support met your needs means a lot to our service team. It was a pleasure servicing your Nissan Sentra. Hearing you’d recommend us to others is especially rewarding.

August 22, 2026

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Service was excellent and Mr. BJ Smith was very polite and explain everything in details. I was very please. Geraldine Joneshart More

by geraldinehart58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 22, 2026

McCluskey Buick GMC responded

Knowing that the service on your Nissan Sentra included clear, courteous explanations is rewarding. Your five-star rating means a great deal to us.

August 22, 2026

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Employee Rating

Technician was on time, thorough and it was just so convenient to not have to drive to my oil change. Highly recommend this service. More

by sspiker79
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 22, 2026

McCluskey Buick GMC responded

Knowing not having to drive in for your oil change was convenient means a lot to our service team. We’re glad our technician could be prompt and thorough during the service on your Chevrolet Equinox. Your recommendation means a great deal to us.

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