Tracey Pacheco
Tracey Pacheco at McCluskey Buick GMC

Tracey Pacheco

Service Guest Relations Manager

McCluskey Buick GMC

9673 Kings Automall Drive
Cincinnati, OH 45249

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4.6
118 Reviews
4.6

118 Reviews

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118 Reviews of Tracey Pacheco

November 14, 2026

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Employee Rating

My salesman was Glen (from onlinecars. com) who was a pleasure to work with right from the start! He ensured the car I bought (2023 Nissan Rogue) was in tip-top shape. It looks and feels br More

by LASHONE.WALLACE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 14, 2026

McCluskey Buick GMC responded

We’re delighted that our sales associate made your purchase enjoyable from the start and ensured your 2023 Nissan Rogue was in excellent condition with everything you needed. Your enthusiasm and generous ten star sentiment mean a great deal to our team!

November 14, 2026

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Employee Rating

people in service department, very friendly, not too sure about the mechanics knowledge of vehicles More

by kmarshall4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

November 14, 2026

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Great customer service, fast, professional, and very down to earth. Took the time to explain every detail and go the extra mile! More

by scott.deloretta
Service Price Transparency
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Recommend Dealer
Yes
Nov 14, 2026

McCluskey Buick GMC responded

We're glad our team provided prompt, personable care for your GMC Yukon XL and took the time to walk you through every detail.

November 13, 2026

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The sales team was very personable and kind. They didn't rush us and let us take our time shopping. More

by MARKLONGHAUSER
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Nov 13, 2026

McCluskey Buick GMC responded

We're pleased you felt welcome and had time to consider your options without pressure. Thank you for choosing us for your new GMC Yukon XL!

November 13, 2026

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Honest quick work and very friendly, I would recommend MCCLUSKEY to anyone who needs work doe on there car or truck. More

by bode.j59
Service Price Transparency
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Recommend Dealer
Yes
Nov 13, 2026

McCluskey Buick GMC responded

Your recommendation means a lot to our service team. We're glad the service on your Chevrolet Blazer was prompt and straightforward, and that our team made you feel welcome.

November 13, 2026

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Always a pleasant experience great service friendly people. Been dealing with McCluskey for 7 years and planning on continuing to do so. More

by kenworth384
Service Price Transparency
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Recommend Dealer
Yes
Nov 13, 2026

McCluskey Buick GMC responded

Seven years of your continued support is something we truly appreciate. We're happy the service on your Chevrolet Trax was a positive experience and that our team made you feel welcome.

November 12, 2026

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Employee Rating

The service appointment quoted on the phone was not correct and found it would be 4 hours vs 90 minutes upon arrival. Dealership did get me a ride but I had to wait for 45 minutes to get it. Drop off a More

by missystone
Service Price Transparency
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Service Communication
Recommend Dealer
No

November 12, 2026

Dealership Rating
Employee Rating

April was amazing as a service representative a great communicator. Truck is now working fine. More

by rlbodley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2026

McCluskey Buick GMC responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

November 08, 2026

Dealership Rating
Employee Rating

McCluskey was very professional, and the sells man was excellent. All of the sales process went very smooth More

by dawson.smith.05
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Chuck Maly, Sabrina McCluskey, Tonya Hensley , Curt Thompson

Nov 08, 2026

McCluskey Buick GMC responded

We're glad purchasing your new GMC Terrain felt effortless from start to finish. Your kind words about our sales associate and the care our team provided mean a lot to us.

November 05, 2026

Dealership Rating
Employee Rating

Curtis is the best , he has helped me through a boatload of issues. Very thankful for his constant help More

by elizabethgeraci2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 06, 2026

McCluskey Buick GMC responded

Knowing our service team has been a consistent source of support with your Chevrolet Traverse is rewarding. Thank you for the five stars!

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