Tracey Pacheco
Tracey Pacheco at McCluskey Buick GMC

Tracey Pacheco

Service Guest Relations Manager

McCluskey Buick GMC

9673 Kings Automall Drive
Cincinnati, OH 45249

Contact Me
4.6
60 Reviews
4.6

60 Reviews

Write a Review

60 Reviews of Tracey Pacheco

September 29, 2026

Dealership Rating
Employee Rating

My service advisor made this repair a quick and easy experience. She knows how to get it done! I left feeling positive about my decision. Your late night hours are much appreciated. More

by phaas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2026

McCluskey Buick GMC responded

Knowing that our late night hours provided the convenience you needed is rewarding. Tracey was glad she could make your Chevrolet Equinox repair swift and straightforward. Your kind words and five-star rating mean a lot to our service department.

September 28, 2026

Dealership Rating
Employee Rating

Quick, clean, friendly, and professional. Larry the service tech is also outstanding. Coffee machine needs hot chocolate More

by garrybarnes1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 28, 2026

McCluskey Buick GMC responded

Thanks so much for the five-star rating and for highlighting our fast, friendly, and professional service. We’re pleased our technician made your visit outstanding and appreciate your suggestion to add hot chocolate to our coffee station.

September 28, 2026

Dealership Rating
Employee Rating

It is a company that feels like a family; everyone works with a sense of ownership—acting as if they were the owners or partners—and serves customers with genuine respect and friendliness. Personally, I go More

by Samjjordan70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thank you Ms. Bridjet for everything you helped

Sep 28, 2026

McCluskey Buick GMC responded

Our service team takes pride in treating every customer like family, and we’re delighted to know that sense of partnership and genuine respect resonates with you. Knowing you feel comfortable stopping by even before your scheduled maintenance is truly rewarding. Tracey and our entire service department wish you all the best and look forward to caring for your Chevrolet Equinox again.

September 28, 2026

Dealership Rating
Employee Rating

They were on time Very pleasant Was quick and did a great job fixing my car More

by candb226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tonya Hensley

Sep 28, 2026

McCluskey Buick GMC responded

Knowing that our prompt and pleasant service met your expectations means a lot to our service team. We’re glad we could quickly fix your Chevrolet Malibu and get you back on the road.

September 28, 2026

Dealership Rating
Employee Rating

I like the dealership not happy with the car we bought. 4 times in the shop in a little over a year. More

by gbotkin73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 28, 2026

Dealership Rating
Employee Rating

It was easy to schedule was finished on time and my service advisor was great! More

by jsmart506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 28, 2026

McCluskey Buick GMC responded

Knowing scheduling was simple and that your Chevrolet Equinox was completed right on time means a lot to our service team. We’re pleased Tracey provided such helpful support during your visit.

September 28, 2026

Dealership Rating
Employee Rating

Made mess in car didn't use care dumped gloves box didn't pick up contents off floor got grease all over steering wheel cover didn't use nothing too drive car with overall bad service ... More

by moneymaker1104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tonya Hensley

September 27, 2026

Dealership Rating
Employee Rating

Did everything they could to get me in a new ride with a reasonable down payment. Awesome dealership!!! More

by mccraybeau
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 27, 2026

McCluskey Buick GMC responded

Our team is pleased we could arrange a manageable down payment for your used Ram 2500. Your kind words and five-star rating mean a lot to our team.

September 27, 2026

Dealership Rating
Employee Rating

Have been getting service done at MCCluskey for years, first time buying a vehicle. Aside from the waiting, process was pretty smooth. My sales associate was outstanding! Great customer service, very h More

by jcksta3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chuck Maly, Sabrina McCluskey, Tonya Hensley , Kirt Thomas

Sep 27, 2026

McCluskey Buick GMC responded

Our team enjoyed guiding you through the purchase of your new GMC. We’re grateful for your loyalty in our service department over the years and thrilled you chose us for your first vehicle purchase. Hearing that your sales associate delivered outstanding customer service and that the process felt smooth means a lot to us.

September 25, 2026

Dealership Rating
Employee Rating

Gary was extremely helpful with assisting me in finding the certified preowned car that was perfect for me. My only complaint is I haven’t been contacted to set up the detailing appointment listed in my co More

by candace.meis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tonya Hensley , Gary

1
...

Dealership Inventory (771 Vehicles)

used 2015 Audi Q5 car, priced at $13,890
2015 Audi Q5
used
White exterior
Automatic
All-wheel Drive
used 2024 Dodge Hornet car, priced at $26,890
2024 Dodge Hornet
used
Gray Cray exterior
Automatic
All-wheel Drive
new 2026 GMC Savana 2500 car, priced at $48,893
2026 GMC Savana 2500
new
Summit White exterior
Automatic
Rear-wheel Drive
used 2008 Chevrolet Silverado 2500 car, priced at $28,890
2008 Chevrolet Silverado 2500
used
Deep Ruby Metallic exterior
Automatic
Four-wheel Drive
used 2021 Toyota Camry car, priced at $27,890
2021 Toyota Camry
used
Blueprint exterior
Automatic
Front-wheel Drive
used 2021 Chevrolet Silverado 1500 car, priced at $39,890
2021 Chevrolet Silverado 1500
used
Cherry Red Tintcoat exterior
Automatic
Four-wheel Drive