"So this is tough to rate performance because Mitch is a..."
So this is tough to rate performance because Mitch is a great salesman. So I would give Mitch 5 Stars and finance 0 stars which equals 2.5. For the dealership I have to give 1 star because the overall experience was ruined by the Shady side of the business. Nothing to do with Mitch, He knows how to build rapport, he negotiates in the right way, he tries to fight for the dealer side (which he should) & doesn’t take it personal when you fight for your wallet. I will say the AD car price should simply be the AD car price but that’s not up to him.
Finance: disasters! Garrett may just be the most unethical person I’ve had the pleasure of meeting in the car business (helped over 100 people plus buy vehicles not to mention many years selling cars. Trying to increase a price already negotiated, tried to say the bank required warranty coverage (lies). When he wasn’t selling his product threatened to sell for the original “payment” regardless of the price of the car (unethical). Tried multiple times to slip in price increases and was caught and simply made up lies to cover them (most people wouldn’t notice $500 here and there as he would say it’s “fees or some additional package, problem is packages are part of the as price as long as it’s the As car!). Garrett will put after market items into the deal he never even discussed with you such as interior Zactec (exterior is part of the deal so he slides interior in to make more $. He simply is unethical, avoid him if you can or simply just go to another dealer. Mitch (Sales) was the bright spot as usual with dealerships, guys who work the hardest and have to grind for every dollar are the most ethical while the worst of them gets to see every customer and tear them apart throwing gap, warranties, Zactec, ect into deals without ever discussing them. Sad. I simply won’t be back, I will continue to help friends and friends of friends buy cars and we will be avoiding Pinnacle. Best wishes Mitch you did great.
"Great service great car buying experience"
We had To purchase a new car after our vehicle was totaled in an accident.
From the time we entered the Lot until the Paperwork was signed we had a very enjoyable experience. When we pulled into the lot, The Sales men did not send upon us like vultures and actually waited till we approached the door to come and talk to us. Initially we were looking at a used car and Our salesman Alex was very pleasant and showed us the morano. We test drove it and wanted to look at other vehicles, So he showed us the Nissan Rogue. We were torn between the SL and the SV. The sales manager John was very helpful and Introduced us to Rachel the new car Salesperson. She took the time to go over the features for both cars And told us that in her opinion the S V-2 1019 Was a better car with more features than the SL 1018. The SV Ended up being about $6000 less than the SL. I was pleasantly surprised that they did not try and Push us into the more expensive car. We then started negotiations with the general manager Chuck. He was very pleasant to deal with and ended up giving us really great price. Cameron in finance was awesome and it and try and push us into any additional packages. Rachel then spent about 2 hours going over all the features in the car so that I had a good understanding especially the safety features I would recommend buying from this dealership because like I said are complete experience was awesome I am sorry if I got some of the names wrong of the people we worked with but then I've never been good with Names.
"My 2018 Nissan Armada Putchase"
- Ms Bling
Very honest and straight no. No nonsense dealer Gabe and Joe Halley Chuck Morris were amazing! They helped me out of a tough situation!! Highly recommend Pinnacle Nissan!