Chuck Shaw | Page 2

Had my A6 towed into this dealership last fall as the car wouldn't run and had all kinds of error messages coming in. Initially was told it was a battery issue and codes were reset. Upon picking up the car i wouldn't run and had all kinds of error messages coming in. Initially was told it was a battery issue and codes were reset. Upon picking up the car it was doing the same thing. They tested again and now diagnosed the problem as the transmission control wiring plug was full of transmission oil and the control component of the transmission needed to be replaced at the cost of $6600. I declined the repair and had it towed back home. Began to investigate the problem on my own and with the help of the internet found this problem is well known through Audi and the leak isn't transmission oil. I even found the Technical Service Bulletin from Audi stating all 2012 A6 cars have this issue.The leak is from a faulty transmission coolant valve that leaks and wicks down into the transmission connector. I purchased the repair part for $100 and had it installed for for another $250. Happy to report to date the car is running great and the problem is resolved. I’m disgusted and appalled with Audi of Stratham in the fact they couldn’t accurately diagnose this problem. Can they not tell the difference between transmission oil and transmission coolant? Do they not have the ability to look up technical service bulletins? Perhaps they are in the business of selling parts and labor even if the diagnosis is incorrect. What had I paid $6500 for this repair and the coolant leaked into the new connector as I’m sure it would have? I would be right back to where I started. But then again, I’m sure they would have replaced the coolant valve at the time and never told me about it. Too bad for them I’m not the “read it and weep” type customer who brings the car in. I did contact Audi USA about this situation but they basically did nothing. They said they did contact the dealership about the situation. I never heard anything more back from Audi USA after reaching out several more times, and to this date was never contacted by the dealership. What is the point of Customer Service when a dealership doesn't even reach out to a customer after presumably talking with Corporate. They just chose to ignore the situation. I gave this dealership a rating of one star only because zero stars wasn't an option. More

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Kevin and Chuck were very helpful. I purchased a new Audi A3 in Brookline, MA a few years back and it's an absolute lemon of a car, unfortunately. The service team, however, identified the main problem and n A3 in Brookline, MA a few years back and it's an absolute lemon of a car, unfortunately. The service team, however, identified the main problem and now it's running like a charm. I'll be back for sure. More

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Kevin and Chuck were amazing to work with, very helpful I would highly recommend this dealership was spotless and felt safe in these unsafe tines would highly recommend this dealership was spotless and felt safe in these unsafe tines More

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Everyone is very friendly and helpful! I highly recommend this dealership for audi service. The staff answered all my questions and provided advise for future visits. this dealership for audi service. The staff answered all my questions and provided advise for future visits. More

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I had a great experience. I work with Chuck Sean who got me right in and diagnosed a problem with my water pump. They were able to get me a loaner and then I was able to get it fixed right away. They also c me right in and diagnosed a problem with my water pump. They were able to get me a loaner and then I was able to get it fixed right away. They also cleared up my brakes. Excellent help on everything very efficient and supportive. More

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We had a great experience. Chuck Shaw assisted us and he was fantastic. The service was quick and thorough. Chuck was knowledgeable about our vehicle and what needed to be done. Thank you! was fantastic. The service was quick and thorough. Chuck was knowledgeable about our vehicle and what needed to be done. Thank you! More

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My car was serviced perfectly and I was informed I needed new tires and the timing was great. Chuck texted and called throughout the day and was very helpful. However when I came to pick it up, even though I new tires and the timing was great. Chuck texted and called throughout the day and was very helpful. However when I came to pick it up, even though I had been told that it was going to be washed, it was not cleaned at all. When I’ve gotten previous services done, I’ve had my car washed. Not a big deal but it is a nice touch that has been done. Thanks! More

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Chuck over at Audi went way over beyond any of his duties of helping my family and I from being stranded out of state, away from our home in Texas, with no where to go. Our car died leaving a pharmacy and I of helping my family and I from being stranded out of state, away from our home in Texas, with no where to go. Our car died leaving a pharmacy and I had my toddler, dad, dog, and luggage and since Covid has made everything difficult and being a Saturday afternoon, transportation wasn't easy to get or find anywhere. He made phones call for me and eventually we got a solution that worked! He definitely saved the day and this family! Upon picking up my car, he greeted me and was very personable and made sure I was taken care of! He showed top notch customer service! More

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Needed 2 custom tires in an emergency and Chuck was a life saver. Had the tires and got me out in an hour. Saved our vacation life saver. Had the tires and got me out in an hour. Saved our vacation More

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Chuck was great to work with, had the vehicle done on time and no other concerns. Treated me right, I will be back for service again. time and no other concerns. Treated me right, I will be back for service again. More

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