Chuck Warfield | Page 15

Pleasant experience while purchasing My husband and I were looking at minivan we had seen online for our family vehicle. We did not anticipate to buy it that day but loved it so much we s My husband and I were looking at minivan we had seen online for our family vehicle. We did not anticipate to buy it that day but loved it so much we started the process. The employees at Brookside where very flexible with us and prepared our paperwork for us while we attended to some important errands. When we returned a few hours later, all we had to do was sign. Very pleasant process and the employees were so friendly. More

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Went the EXTRA Mile I haven't purchased a car, from BROOKESIDE MOTORS, but that did not stop them from working with me in having my girlfriend’s car repaired (which she d I haven't purchased a car, from BROOKESIDE MOTORS, but that did not stop them from working with me in having my girlfriend’s car repaired (which she did purchase from them). I certainly have to give Chuck, the Service Department and the entire staff my undying gratitude! The car, a 2005 Mini Cooper was purchased in November 2013 and it wasn't until June 2014 that we discovered that the tie-rod assemblies were bad causing the alignment to be out and the tires to wear to the steel bands. After making BROOKESIDE aware of the issue not only did the reimburse half of the purchase price of the new tires, they also had the tie-rod assembles fixed and aligned at their expense! I can't say thank you enough! Chuck went out of his way to communicate with me personally, until I was satisfied! I find it very refreshing that the crew at BROOKSIDE MOTORS didn't hesitate to accept responsibility and do the right thing for my girlfriend. They truly to care about their customers and will absolutely go the distance to satisfy the customer! When it comes time for a car purchase for me or my daughter, I know that I will not have to look any further than to BROOKSIDE MOTORS! More

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Happy new customer I went in and was met by friendly staff and treated with the upmost respect. Tim asked me questions as to what I was looking for and made it happen. W I went in and was met by friendly staff and treated with the upmost respect. Tim asked me questions as to what I was looking for and made it happen. When I had questions Tim and Chuck answered all my questions in an honest and caring manner. They helped me with the financing and.got me a payment within my range. They serviced my car just after I purchased it and Ed in service was in constant contact with me letting me know what was going on. Anytime i hear someone is looking for a car or a service center I will recommend Brookside Motors. Sincerely Robert Mauk More

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COULDNT BE MORE PLEASED!!! WE RECENTLY NEEDED A NEWER VEHICLE AND BROOKSIDE WAS RECOMMENDED TO US. I VIEWED THEIR WEBSITE AND FOUND A VEHICLE THAT INTERESTED ME SO I CALLED. KEV WE RECENTLY NEEDED A NEWER VEHICLE AND BROOKSIDE WAS RECOMMENDED TO US. I VIEWED THEIR WEBSITE AND FOUND A VEHICLE THAT INTERESTED ME SO I CALLED. KEVIN ANSWERED AND AFTER A BRIEF CHAT I TOOK MY TRADE IN TO SEE WHAT THEY COULD DO. TO MY PLEASANT SURPRISE, THEY WERE ABLE TO GET ME INTO THE VEHICLE I WAS INTERESTED IN WITHOUT ANY ISSUES ON MY PART. IT GETS BETTER!! WHEN THEY SERVICED MY VEHICLE, IT WAS VERY OBVIOUS FROM THE PRINT OUT OF WORK DONE THAT THE WENT THE EXTRA MILE TO MAKE SURE THAT THE VEHICLE WAS IN LIKE NEW CONDITION BEFORE I DROVE IT HOME THAT DAY!! I CANNOT EXPRESS MY APPRECIATION ENOUGH TO THE FINE, FRIENDLY AND COURTEOUS SERVICE THAT I GOT FROM EVERYONE THERE!! NOT ONLY WILL I SHOP THERE FROM NOW ON, I WILL NOT HESITATE TO SEND FRIENDS AND FAMILY THERE!! THANK YOU ALL!!! ED AND CHERIE BLEVINS SPRING GROVE PA More

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They are Awesome!!!! Lets start by saying, I have never gone to a car dealer that left you with no buyers remorse. The service from the time my fiance and I arrived on th Lets start by saying, I have never gone to a car dealer that left you with no buyers remorse. The service from the time my fiance and I arrived on the lot was top notch. My fiance and I had a few issues between us at the dealership and they were just not trying to sell us a car but wanted us to make the best decision that we both would be comfortable with. We were even told buy Tim "Yes, we want to sell a car but you both being comfortable with this is more important and if you are then don't do this" Well needless to say, any sales person that is going to tell you they want you to be happy even if it means not buying the car......well what do you say to that??? I could write a short novel regarding the great customer service from Tim and Chuck, but I dont want to leave out the finance people, they were great and quick! Can you say in and out in 1 1/2 hours. My sincere thanks to everyone. We have friends for life and a super economical car (we both work in Maryland) My fiance has the chance to better his credit and it was a great experience. If you need a car what are you waiting for?? You betta get here and get it!!! More

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