Cisco Lugo
Cisco Lugo at Southern Acura Newport News

Cisco Lugo

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
439 Reviews
4.9

439 Reviews

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439 Reviews of Cisco Lugo

August 13, 2025

Dealership Rating
Employee Rating

Great service quick response very happy with Cisco and the service my car received yesterday More

by sassy8199
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Aug 13, 2025

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 12, 2025

Dealership Rating
Employee Rating

Southern Service Team is top quality. Cisco is a phenomenal service team member. Explains every service in detail and backs up what he says. More

by carlos.jones
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 10, 2025

Dealership Rating
Employee Rating

They do excellent work at a fair price quickly and efficiently and with no hassles More

by jcastiglia
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 13, 2025

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 09, 2025

Dealership Rating
Employee Rating

Excellent job I would recommend to my friends plus we also have a great sales dept. More

by mhallnorfolk1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Aug 13, 2025

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 08, 2025

Dealership Rating
Employee Rating

Trust & confidence are essential in the expert maintenance of my MDX. Kevin, Lugo & Jessica all enable confidence and expert coordination for the SOTHERN ACURA Service Dept. Thank you for supporti More

by tomaap427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Jessica

Aug 13, 2025

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 08, 2025

Dealership Rating
Employee Rating

Great People and Great Service! Always an in depth look into your car. I appreciate that! Bless Up! More

by K.STEPHENSON623
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Aug 13, 2025

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 08, 2025

Dealership Rating
Employee Rating

Service Technician was very polite and took care of my needs. This has been a great dealership to work with. More

by garfieldhonda
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

August 07, 2025

Dealership Rating
Employee Rating

I’m always treated with courtesy and the service has always been excellent. Kevin takes good care of me. More

by CLHMCFARLAND
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

August 07, 2025

Dealership Rating
Employee Rating

I've been a loyal customer for car purchases and servicing since 2006 and I am very satisfied with servicing and customer service and support More

by dorismcrae45
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brett Whitney, Kevin Rafeek

August 06, 2025

Dealership Rating
Employee Rating

I ALWAYS get the “Bestest” service from my team leader Cisco and employees. I’m glad I bought an Acura from Southern Acura in Newport News!!! More

by CorwimpBe
Service Price Transparency
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Recommend Dealer
Yes
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