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Cisco Lugo
Cisco Lugo at Southern Acura Newport News

Cisco Lugo | Page 2

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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5.0
639 Reviews
5.0

639 Reviews

Write a Review

639 Reviews of Cisco Lugo

April 02, 2026

Dealership Rating
Employee Rating

Kevin is great. He always helps me when I have a problem with my car. More

by C. H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

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Apr 02, 2026

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 01, 2026

Dealership Rating
Employee Rating

The service I received was above customer service just excellent performance and outstanding customer care , workmanship was a job well done More

by simbrown51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale, Charlie Miles

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Apr 02, 2026

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 27, 2026

Dealership Rating
Employee Rating

I find it really comfortable for sales as well as after sales services. Very cooperative and cool staff make you comfortable always! More

by babumyla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 27, 2026

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 21, 2026

Dealership Rating
Employee Rating

Very good mechanic, professional and quick. I also appreciated the diagnostic video and pics. Thanks More

by tucker.calina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale, Charlie Miles

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March 20, 2026

Dealership Rating
Employee Rating

I was very satisfied with my service Jessica goodale was very nice explaining the service my car needs More

by Eva.woolridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

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March 12, 2026

Dealership Rating
Employee Rating

I always have the best service when dealing with southern Acura. Cisco it’s always helpful and attentive. More

by lillsweettart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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March 11, 2026

Dealership Rating
Employee Rating

They are very welcoming and the customer service is amazing will recommend the dealership services. More

by KEYSHAUN.JOHNSON2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Price

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Mar 12, 2026

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 09, 2026

Dealership Rating
Employee Rating

Cisco, Kevin, and Jessica are the best service writers in the business! The technicians in the back are second to none! More

by john barker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Devin Sheldon, John Price, Kevin Rafeek, Travis Battles, Rabih Kassam, Jessica Goodale, Adam Rodriguez, John Barker, Matthew Tankersley, , Cisco, Jessica, Kevin

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March 06, 2026

Dealership Rating
Employee Rating

Great customer service. Staff was friendly, well prepared, knowledgeable on every level. Will be back for all car needs More

by Lisa.contee51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale

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Mar 10, 2026

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 03, 2026

Dealership Rating
Employee Rating

Devin was an understanding salesman and attentive to what we wanted. Adam was fabulous along with Travis. Excellent team! Highly recommended for honest hard working team! More

by RAMUSMC9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Devin Sheldon, Travis Battles, Adam Rodriguez, Amanda Bell, Charlie Miles , Travis Battles, Adam, & Devin

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