Cisco Lugo
Cisco Lugo at Southern Acura Newport News

Cisco Lugo | Page 58

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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5.0
627 Reviews
5.0

627 Reviews

Write a Review

627 Reviews of Cisco Lugo

August 20, 2024

Dealership Rating
Employee Rating

Kevin always looks out for me. He makes sure my cars are taken care of and they get me in and out. More

by K.d.wright13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Berna Aguirre

Aug 21, 2024

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 16, 2024

Dealership Rating
Employee Rating

My service was handled professionally and with exceptional customer service. I will return to Southern for all of my car needs. More

by Tamara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Berna Aguirre

Aug 21, 2024

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 15, 2024

Dealership Rating
Employee Rating

Great service! Everyone was professional, kind and courteous the entire process from booking the appointment via service on my car and picking up my vehicle. More

by elizabethp86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Berna Aguirre

Aug 21, 2024

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 14, 2024

Dealership Rating
Employee Rating

Very friendly, very nice very courteous excellent job communication knowledge, good communication good Acura dealership More

by Rjfields32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 15, 2024

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 13, 2024

Dealership Rating
Employee Rating

I really appreciate the courtesy and assistance that the team does at the dealership. I would recommend it to anyone. Thanks More

by Derrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Berna Aguirre

Aug 15, 2024

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 10, 2024

Dealership Rating
Employee Rating

It was a marvelous experience and love the customer service. Definitely would recommend it to anyone More

by Mr Watts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 15, 2024

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 10, 2024

Dealership Rating
Employee Rating

They are very professional and very knowledgeable , the people there are super nice and have great service ! More

by yanjiechen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Berna Aguirre

Aug 15, 2024

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 05, 2024

Dealership Rating
Employee Rating

Great job, getting things done and repaired. They put the customer first and try to take care of their needs. More

by belvon1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2024

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 05, 2024

Dealership Rating
Employee Rating

Been a customer here since it became Southern. Professional and customer friendly. They try to make certain the customer is satisfied More

by constance.23666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Berna Aguirre

Aug 07, 2024

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 01, 2024

Dealership Rating
Employee Rating

The Acura Dealer has always taken good care of my 2013 TL. Service Advisors are great people to assist you with the Sevice your vehicle need. More

by apd622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Berna Aguirre

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